Remains of White Smoke Translator Virus

Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.

 

Important Notice: A new version of SUPERAntiSpyware is available.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this log later.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• O15 - Trusted Zone: http://asia.msi.com.tw
• O15 - Trusted Zone: http://global.msi.com.tw
• O15 - Trusted Zone: http://www.msi.com.tw

After clicking Fix exit HJT.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Folder::
c:\documents and settings\All Users\Application Data\Viewpoint
File::
c:\windows\Sys3390 SettingsCollection.bin
c:\documents and settings\Lance Thompson\Application Data\Sys6925.Config Collection.sys
Registry::
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Run Ccleaner.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Now can you use windows update successfully?

 

This should kick it.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

FireFox::
FireFox-: ProfilePath - c:\documents and settings\Lance Thompson\Application Data\Mozilla\Firefox\Profiles\to7es434.default\
FireFox-: prefs.js: browser.startup.homepage - www.excite.com
FireFox-: Ext: WhiteSmokeToolbar: {52794457-af6c-4c50-9def-f2e24f4c8889} - %profile%\extensions\{52794457-af6c-4c50-9def-f2e24f4c8889}

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Go ahead and manually reboot your system. You may get the Combo log once you reboot. If so, attach it and also tell us what issues you are still having.

 

Let's do the Combo fix once more.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

FireFox::
FireFox-: ProfilePath - c:\documents and settings\Lance Thompson\Application Data\Mozilla\Firefox\Profiles\to7es434.default\
FireFox-: Ext: WhiteSmokeToolbar: {52794457-af6c-4c50-9def-f2e24f4c8889} - %profile%\extensions\{52794457-af6c-4c50-9def-f2e24f4c8889}

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now attach the new Combo log.

 

Well, with it getting stuck, I am not sure we are going to be successful with removing it. Let's go a different route:

We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:

• Run FireFox and click Bookmarks.
• Then select Organize Bootmarks.
• Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.
After reboot, delete the below folders:

C:\Documents and Settings\UserAccount\Local Settings\Application Data\Mozilla
C:\Program Files\Mozilla Firefox

where UserAccount is the actual user account name being used.

Now reinstall FireFox from the file previously downloaded.
Import your bookmarks file. (similar process to exporting).


Is FireFox working okay now?

Re-run ComboFix so I can be sure it is finally gone.

 

No. Follow my instructions for uninstalling and reinstalling FireFox. Then just run ComboFix. I want to see if the Whitesmoke is still reported.

 

Let me know when you are done.

 

In FireFox, go to View / toolbars and tell me what is listed.

 

Before I go for the evening, I want you to re-run MBAM ....update it first, and then run a full scan. Attach the resultant log.

 

I see you Private messaged Tim regarding me not answering your thread? I replied to you last at just after 2pm my time. I had alot to do after that and then I had to go to work and do a shift! Just to let you know that this is a bulletein board not LIVE support.

I am only human and when this place gets really busy there can sometimes be a three day wait time in between responses. Please refrain from PM'ing other moderators. Just wait for me. Thanks
Kes13!

 

Click Start, Run, and copy and paste the below into the Run box and click OK.

This should bring up your preferences file for FireFox in a notepad window. Look for lines containing the below information and delete the whole line where it appears.

• Ext: WhiteSmokeToolbar: {52794457-af6c-4c50-9def-f2e24f4c8889} - %profile%\extensions\{52794457-af6c-4c50-9def-f2e24f4c8889}

After deleting those lines, click File, and select Save. If you cannot save the file, close all browsers first before saving.

Now close ALL browsers and then reopen one and see how things are working.

Run Combofix again at this point.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

OK then, no worries, let MBAM continue and then run my fix. I am hoping that will get rid of the remnants of white smoke once and for all.

 

You're most welcome. We will persevere!!

 

Please do ALL of the below exactly as written and do it in the order written ( no exceptions ).

• Downloaded and save the current version of ComboFix.exe to your Desktop but do not run it. Get it here: combofix.exe
• Download and save the current version of Mozilla FireFox to your Desktop but do not run this yet.
• Uninstall Firefox by using Revo Uninstaller
• Use Internet Explorer for now.
• Reboot the machine.
• Check for any left over folders such as:
  
  C:\Documents and Settings\(Your account name)\Local Settings\Application Data\Mozilla
  C:\Program Files\Mozilla Firefox
  
  
• Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

We can double check again for any left over firefox folders before running Reinstalling Firefox and running Combofix again.

 

Let the new version overwrite it

Now I have to go to sleep. after 3am here. Continue on and I will get back to you tomorrow.

 

You didn't attach anything. Please run the new ComboFix and attach it and your new MGLogs.zip.

 

I don't want you to run Combofix yet. First off I just want us to check the new MGlogs.zip.

 

Run Ccleaner.

Re-install firefox now.

Okay, now you are ready to run Combofix. Simply double click it's icon on your desktop to run and then attach the resulting C:\combofix.txt

I have to go into work soon but rest assured I will return later on tonight.

 

Ahhh that's nailed it I think. I can no longer see the references to whitesmoke. I have to leave for work soon but will sign in again later. Leave a brief description of how things are running for you whilst I am away.

 

Excellent.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

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