No internet post malware infection (now removed via RunMeReadMe)

Hello Networking People.
I have been referred to this forum page by Kestrel 13.
On Friday my Del Insprion Mini laptop got infected with malware. I have successfully removed the infection using the steps and progs from the Malware Removal forum threads.
I cannot connect to the internet can anyone help me out, please?
If you need to see logs they are in the Malware Removal thread.
Thanks in advance.
Best,
S

 

Hi superdan,
How do you connect to the internet, is it wirelessly or via ethernet, is the problem with both types of connection ?? please also could you give us the exact model of this Dell mini there is also a service tag on the underneath could you also post that as it will help in getting the right fix for THAT machine. Also in the device manager is there any ! marks in the network tree.

iain.t :major

 

Greetings Iain,
Here is the information you requested.
I only use a wireless connection and have never used the ethernet options.
There are no '!' in the device manager. When I troubleshot the wireless LAN card in device mangager no problems were reported.
Here is the information on the Service Tag
Dell Model: INSPIRON 1011
Dell Model No: 1011-8936
Colour:RED
Country: UK
Dell Service Tag: 51104L1 (see image attached)

 

For that course of action I will need to find/buy a cable! I will look into it.
When I tried to diagnose through windows I got a 'catasropic error' message. Lummy!

 

Your modem from your ISP has a built in wireless router? Or you have a separate wireless? If you have a separate wireless it has a cable you can use. Usually there is one included in many ISP self-install kits, computer shipping boxes, router packaging, etc. Heck, i have about 10 in my house, come over!

I saw one near the check out at the Dollar General store the other day and one in the drug store near the universal phone charger cord. There are everywhere these days.

 

Did you install any protection or tools when you completed the malware forum fixes? Someone just had a problem with one of those programs blocking a few days ago. It showed set correctly but internet didn't work until uninstalling it and reinstalling it fixed the problem. Worth checking as well.

 

like TimW and handygal have suggested try connecting via the ethernet cable,try also to factory reset your router, and also uninstall any AV software for the time being,once you have Internet access re-install the AV and see how things go.

iain.t :major

 

Thanks. I will give that a go and let you know. I'll carry out the closing steps of the RunMeReadMe (uninstalling all the cleaning progs) first though as handygal suggests.
Will get back to you.

 

Hello,
Just connected computer to the modem via the cable and there is no change. I rebooted, ran a diagnostic but there was no change.

 

Hi superdan,
Have you tried a factory reset on the modem yet??,if not or you do not know how to.. tell us the make and model of your modem/router and we will give you a run through of how to do this.

iain.t :major

 

Do you mean the router or the modem in the laptop?
I've not tried resetting the router but it is supplying wireless perfectly for all the other devices in the house - so it is working.
We have a NETGEAR DG834 ADSL Firewall Router Router - 4-port switch.
Is there anything I can run on my laptop to see what is happening with the wireless modem? If you set up the Dell LAN wireless function it says that the net is connected, but the pages won't load. I can't seem to find the windows version. Internet options is blank.
Thanks in advance.

 

Another trouble shooting option - Boot into Safe Mode with Networking. Any change?

Possible problem also is having 2 software applications running the wireless connection.If you use the Dell application to manage the connection, stop the WZC (XP & Vista) or the WLAN AutoConfig (Win7) service - How to

If you want to use the Windows app, stop the Dell service (not sure of the name of this service) or uninstall the application.

Also, possibly need to reset the TCP/IP stack - http://support.microsoft.com/kb/299357

 

I ran the IP config, but got nothing but my name appearing. I guess that this means that the modem has not connected or registered. At the moment I think that the Del Lan wireless function is operating the wireless. Normally Windows does the job, but it is strangely absent at the moment.
I'll run the other checks and let you know.
Thanks.