Need help

Welcome to Major Geeks!

You need your Windows Vista boot DVD so that you can boot up to the command prompt to run TDSSkiller. Do you have your boot DVD?

 

Recovery Disks are not going to give you a Windows Vista Boot DVD. You need to get this from your PC seller. Recovery Disks will just allow you to put a PC back into the same condition it was in when you took it out of the box which is not what most people want to do. You need a bootable CD to fix Windows problems and sometimes ( like your case ) recover from malware problems.

You can try using the below to create a bootcd which only has the Recovery Environment. It will not be a full CD.

Vista and Win7 Recovery disc

 

Just in case you do not know how to get to the command prompt. You will need to make sure you have set the boot options in your BIOS to choose to boot CD before booting from the hard disk.

1. Put the Windows Vista or Windows 7 installation disc in the disc drive, and then start the computer.
2. Press a key when you are prompted.
3. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
4. Click Repair your computer.
5. Click the operating system that you want to repair, and then click Next.
6. In the System Recovery Options dialog box, click Command Prompt.

 

You're welcome.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngin1.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngin1.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

After clicking Fix, exit HJT.

Now uninstall the below software:
Java(TM) 6 Update 6
Conduit Engine


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Users\Mark\AppData\Local\Temp

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Some how this slipped by me unnoticed. I apologize for that.

You likely just need to change the attribytes of your files and folders. They have probably been changed by your infection to be Hidden. You can right click on the folder and select Properties and then change the Hidden attribute. Make sure you apply this to all subfolders too when asked. You may have many folders ( if not all ) that you need to do this to.

Also something else that may help could be doing the below.


Please click Start, All Program, Accessories and you will see ( among other things ) a Command Prompt entry.

• Right click the Command Prompt entry and select Run As Administrator.
  • It is critical that you run it this way.
• If you do this properly, a command prompt window will open with a title of Administrator Command Prompt.
• Enter the below commands at the command prompt each followed by the enter key. Try each command!!!! The bold black are commands. The purple/brown is merely informational.

cd \ <-- this changes to the root folder and the prompt should change to C:\>
attrib -h -s * /S /D <-- this will try to remove the hidden and system attributes on all files and folder. Note there are spaces before -h, before -s, before * and before each /
attrib -h -s *.* /S /D <-- a redundant command match possibly other file names and folders due to using *.*

Let me know if this helps.

 

Almost forgot..... I had another fix to give you too.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll (file missing)

After clicking Fix, exit HJT.



Now we need to use ComboFix again

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Yes that is because attributes are set to hidden. See if you can just directly open the command prompt from either entering cmd into the Start, Run box ( if you have the Run command enabled ). If not, then press CTRL-ALT-DEL and bring up Task Manager. Once in Task Manager, click File, New Task (Run...) and then enter cmd and click OK. Then try running the previous commands I gave to see if they will run and if they help.