Malware removal scans

Discussion in 'Malware Help (A Specialist Will Reply)' started by TheTick, May 1, 2011.

  1. TheTick

    TheTick Corporal

    Hey guys

    just completed the malware removal guide, the computer i am sending it off seems to be running slow and the CPU constantly reaches 100% whilst surfing the net, the net also closes and reloads as well

    just wondering if you could look at the logs i have got, think i got them all, well i followed the guide so it should do

    It is a esystem laptop

    intel celeron M420 1.6Ghz
    1gb of ram
    40gb hd
    128mb graphics i think
    wireless

    it also has Skype runing constantly how big of an issue could this be?

    cheers guys
     

    Attached Files:

  2. TheTick

    TheTick Corporal

    the final log is here :)

    just a note i could not find the malwarebytes log so i ran a fresh one after the other programs is this ok?

    cheers
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It could be since your logs are clean. This is not a malware issue.


    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

    Help Support MajorGeeks
    Buy Discounted Software @ Majorgeeks Store. Giveaways Too!

    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

    MajorGeeks on FaceBook
     
  4. TheTick

    TheTick Corporal

    Hi TimW

    Thanks for taking the time to help me out, tho i found it strange to find there was no malware, maybe my scan 2 weeks ago got it all.

    Just a few things, after i had completed the process of cleaning i put all the software in a folder on my desktop to tidy it up not realising that i needed to uninstall combofix, as a result i got a msg saying could not locate combofix to uninstall. I never thought it would be a problem, soz dude. how do i uninstall now? the folder is
    C:\Documents and Settings\Bob\Desktop\Anti Virus Programs

    Also do you know how many iexplore.exe programs should be running in the processes part of task manager? i have had four at one point 2 of which pulling over 150,000k

    These Iexplore.exe where the reason i thought i had malware as the computer was running slow

    thanks again

    TICK
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It's not unusual to have that many processes running. As for Combo, just slide it out of the folder on your desktop onto the desktop, then the script will run properly to remove it all.
     
  6. TheTick

    TheTick Corporal

    Must be cause the laptop i am on is old then

    combofix has been removed

    thanks for all your help with this :)

    tick
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds