HP Compaq t5720 Lost Password Help..

HP Compaq t5720 AMD NX1500/512/256US
Running Windows XP Embedded1985-2001 version

I bought a a used tower and when I got it home discovered that I needed a password to get in.

I called the lady back and her son could not remember the password,
They had also deleted the Guest account when cleaning the computer out.
I have a fully functional version of Windows XP Home Edition I could use to
reinstall windows but
The laptop has no cd drive and only uses the flash drive
I was able to get my copy of windows xp on the flash drive but I am unable to get the tower to read the flash drive and load windows automatically.
I tried F10 F 8 and F12 and they all require a password.
Any ideas I love the lil desktop and hate to just throw it out.

Thank you so much for your time

Carolyn

 

HI Melissa

How would I go about doing that.
The computer is still sitting on my desk collecting dust lol

Thank you so much for your help

Carolyn

 

Hi Carolyn,
Can you boot into the admin account in safemode ?? If so then go to user accounts and delete the password for the account thats locked.
If not you can create a bootable flash drive with this password carcker...

http://www.pendrivelinux.com/creating-a-bootable-usb-ophcrack/

follow the instructions as of how to create the usb boot drive,boot it as you would like with an OS disc and let it run, it will list all the windows passwords.

you can also create an XP OS bootable usb drive by using this free utility...

http://wintoflash.com/download/en/

hope this helps.

iain.t :major

 

Edit: As you have already placed the OS onto the flash drive you need to change the boot order in the bios (f12) so that it boots from USB first.If this is not viable you will need to create a disc copy of the OS, ask a nieghbour/friend who has a cd/dvd writer drive if you could use their machine to create the disc, if the bios is password protected then the only way to clear this is by a destructive install.

 

I can try and make a rebootable cd on my husbands desktop Sun nite when he sets it up here at home..

I will try everything that you posted and post how I made out

Thank you so much


Carolyn

 

Hi Carolyn,
Just to mention that it must be the same Edition of XP for that machine or the COA will not work.
Also there may be another way around the passwords in the bios/safemode... if you are confident enough to go inside the casing of the tower... make sure you have grounded yourself (wear a rubber wristband and touch something metal, like a tap or radiator or even the metal casing of the tower) to dissapate any static you may be holding. make sure the tower is not connected to the mains power supply(disconnect the kettle lead) and press and hold the start button on the machine for at least 30 seconds, take the side casing off that will expose the motherboard and other hardware(usually the rightside panal) this is only held in by 2 screws, slide it back and lift upwards, once inside look for a coin sized battery on the motherboard....i have attached an image of what you need to look for...remove this battery for at least a coulple of hours take note of how the battery is in place usually the writing is on the top, replace it and power up your machine once you have the casing back together.

 

So this is the BIOS that has the password and is blocking your attempt to change the boot order?

If so, none of the previous methods will help, with the possible exception of the last.

 

Hi,
I will never give up until I am able to use it :wave
I got a hold of HP and they helped to a point. I registered the comp to me with HP
They gave me a link to down load. I will add a copy below.
Anyway I did everything they said but when I put the usb in it says
I have it now saying the system does not have license for the image OS
I am wondering what I am doing wrong.. also when I deploy it to the flash the file looks like it is an empty file.. wondering if I need to download something to make this file whole

Thank you

Carolyn

This is the email from HP

Thank you for contacting Hewlett-Packard.



This is in response to your e-mail regarding the HP Compaq t5720 Thin Client.



Dear Carolyn,

Thank you for contacting HP e-Solutions.

This email is with reference to the case number 11789038

From your e-mail, I understand that you wish to have information about reformatting your thin client unit to day one without using any Guest account/ windows user password.

We understand how important it is for you to get this issue resolved and we will do our best in assisting you towards the resolution.

Carolyn, please download and install the ‘HP Compaq Thin Clients Microsoft Windows XP Embedded Image’ from the web link given below.
http://h20000.www2.hp.com/bizsuppor...swLang=13&mode=2&taskId=135&swItem=vc-71017-1

NOTE: You could find the installation instruction on the same down load page. Once you access the link click on 'Release Notes' tab and scroll down to ‘installation instructions’.
Or

1. Firstly Please save the above download .exe file to the Desktop windows
2. Execute the downloaded file and follow the on-screen instructions.

This SoftPaq contains a utility that is designed to aid in the deployment of this factory image.
During the installation, you are prompted to choose one of the following
Actions:
- Format a USB drive with the image and tools.
-Unpack the contents into a directory of your choice.

Please choose first option “Format a USB drive with the image and tools” and follow the onscreen instructions. Once done the unit will prompt to reboot the unit after installation. Please reboot the unit and check for the issue.

Please e-mail us, if you need any further assistance and we will be glad to assist you.

Once again thank you for contacting HP e-Solutions.

Regards,
Sathish N
Technical Support Engineer – HP e-Solutions




Sincerely,

HP Email Support



Please include the following identifier in the subject line of all future correspondence relating to this ticket.



Incident ID: <11789038>>

 

I did get get to change the boot order and bypass the bios password by taking out the battery..
Thank you

 

Hi Carolyn,

Looks like you're making some progress

I know nothing about thin clients with XP Embedded; what happens if you try to start it in Safe Mode now, as you would with 'normal' XP, by tapping F8 as Windows is about to boot? If you can get in this way, you'd be in the 'hidden' Administrator account and be able to change the User passwords, etc.

 

That does not work either.. the woman I bought it from deleted the guest account and the admim account she passworded but forgot the password.
I just downloaded winzip and tried opening the hp files that way and tried Opcrack both don't work..
I am one determined woman I will crack this one way or another lol...


TY..

 

Hi Carolyne,
I have just been looking at the link that Hp sent and noticed that there is a newer Revision released, try slipping that onto a USB drive and try booting the machine with version. I am very surprised that Orphcrack didn't collect the password for you. If you can get the usb to boot and do a repair windows install there is another fix of how to delete/change Admin Passwords here.....

http://www.ehow.com/how_4464321_remove-administrator-password-windows-xp.html

Keep on going you are nearly there .

iain.t:major

 

I tried the newer version and it keeps saying I don't have a license for the OS

 

The system does not have license for the image OS!
That is the exact answer everytime I try and put the operating system back in.
So I think the operating system is OK. Its something with the machine I need to figure out
Hmmmmm....

 

Looks like it's back to HP 'support' then?

 

Hi, carolyn,
have you tried opening the task manager at the password log-in screen (Ctrl+Alt+Del) if you can in applications click new task in the next box type cmd.exe this will bring up the command prompt screen in that screen type control userpasswords2 and hit enter when it finishes running type exit . reboot and see if the passwords have been removed.

iain.t :major

 

We have some HP thin clients at work. Though, we have moved off to Wyse P20s. Using Vmware view 4.6.

Now if memory serves me correctly, upon boot, when windows loads, hold down the left shift key, until the login prompt appears.

The default password is typically:

Administrator (that first A is a capital A).

These thin client typically will boot from any usb thumb drive as 1st boot device, odd that you couldn't get yours to work. Since that download link, if followed correctly, and using a formated thumb drive (typically 1 gig should work) should have wiped that drive and installed fresh.

 

Tried booting the flash drive via vmware workstation, sadly it was smart enough to know I was not running an HP box. Oh well. When the USB drive is inserted, and with the usb (or removable) is set for 1st device, do you get something similar to the attached pic?

 

OMG Oph crack finally let me in.. now I need to figure out how to get the password and change it to open back up in windows any help would be greatly appreciated.... OOOOHHH I am in one hell of a good mood.. you guys are awesome....

 

Hi Carolyn,
I thought Ophcrack would work, it has never let me down before, it should of displayed the the passphrase whilst it ran, if not then it would probably wiped it. You could also try "userpasswords2" > start> run> type> control userpasswords2 .....

take a look here...... http://wiki.ljackson.us/Control_Userpasswords2

hope this helps.

iain.t :major

 

Maybe I am reading the boot log wrong
I did find a registered protocol family 1 and
slim login manage slim

other than that I did not see anything I thought might be the passworrd.
Is there anything or anyplace in the boot log I should belooking I may be overlooking the obvious

Thank you

Carolyn

 

The passwords have been saved in > /tmp/ophcrack.tmp search for this file and open to show its contents.
If you can't find it run ophcrack again ...

then at the end of the cracking, press Enter once. Then press "n" and Enter.
You'll get a command prompt.

Code: Select all
cat /tmp/ophcrack.txt

this will display the contents of the this file.

but if i was you i would go down the route of the userpasswords2 as it is a lot easier.

I should of gave you this link before ...... http://www.andihope.com/hope-for-free-software/hack-windows-xp-password-with-ophcrack/ ... take a read of it as it gives an in depth walk through of how to use ophcrack.

iain.t :major

 

I am totally lost in Ophcrack how would I get into userpasswords2 route...
I just want to get in change the password, and bring the computer back to factory.... so I can finally make it mine.
Can I get into the control panel using ophcrack to add a new user, make it an admin and get rid of the other admins



Thank you

Carolyn

 

Hi Carolyn,
Are you in windows as a user?? if ophcrack got you in then you will be in as an admin user, just follow these instructions .....

1.Start > select run > in the run box type in "control userpasswords2" (without the "hyphons").
2.The User Accounts box will pop up, in there you need to uncheck the checkbox that says "Users must enter a user name and password to use this computer.":
3.Click the Advanced tab and uncheck "Require users to press Ctrl + Alt + Delete":
4.Click OK

When the dialogue box pops up, type in your username and password (if you do not have a password, leave it blank)

http://img685.imageshack.us/img685/3092/autologon.gif

Uploaded with ImageShack.us

iain.t :major

 

I am not in windows it never loaded like normal windows.
If I could find the password where ophcrack let me in then I would reload windows and get in and change it that way.
Or is there a way to add an account in the oph windwo... I am on oph running on slitz

if there is another to open with plain windows please tell me how and I will

Thank you

Carolyn

 

Hi Carolyn,

If you are having difficulty using Ophcrack then i suggest that you use this utility instead......

http://pogostick.net/~pnh/ntpasswd/

here is also a good run through on how to use it....

http://www.bnetweb.org/how-to/change-a-windows-nt-password/

when it asks you to type in the user name type Administrator then press 1 and this will delete the password that is protectng the admin account, from there you will be able to delete any other accounts passwords.

iain.t :major

 

Will this run on a locked comp like ophcrack. because the only way I could get in right now was ophcrack

Thank you

Carolyn

 

I got to understand the ophcrack and got the password picture
THARJ was one Administrator was another one and the Guest account was there but has been deleted from the machine so the windows log in screen says
All 3 show empty for the passwords
when I do a page where it shows only test it says the passwords are here tmp/ophcrack.txt I am still trying to figure out how to locate that file
Also the box only opeens for a few seconds gets to 10 % and closes is that Normal

Thank you

Carolyn

I actually feel like I can have this computer to work with someday soon

 

Not sure if this will help or not but this is the system information

Thank you



Computer
Summary
Computer
Processor AMD Athlon(tm) Processor
Memory 238MB (39MB used)
Operating System Slitaz GNU/Linux cooking
User Name tux (SliTaz User)
Date/Time Wed Dec 31 19:38:39 2003
Display
Resolution 1024x768 pixels
OpenGL Renderer Unknown
X11 Vendor (null)
Multimedia
Audio Adapter ICH - SiS SI7012
Input Devices
PC Speaker
AT Translated Set 2 keyboard
ImPS/2 Generic Wheel Mouse
Printers
CUPS libraries cannot be found
IDE Disks
512MB ATA Flash Disk
SCSI Disks
Sony Storage Media
Operating System
Version
Kernel Linux 2.6.29.3-slitaz (i686)
Compiled #1 SMP Mon May 25 02:01:23 CEST 2009
C Library Unknown
Distribution Slitaz GNU/Linux cooking
Current Session
Computer Name slitaz
User Name tux (SliTaz User)
Home Directory /home/tux
Desktop Environment Unknown (Window Manager: Openbox)
Misc
Uptime 4 minutes
Load Average 0.40, 0.27, 0.12
Kernel Modules
Loaded Modules
Boots
Boots
Wed Dec 31 19:33:41 2003 Kernel 2.6.29.3-slitaz
Boot options initrd=/boot/rootfs.gz rw root=/dev/null vga=normal lang=C kmap=us screen=1024x768x16 autologin BOOT_IMAGE=/boot/bzImage
Languages
Available Languages
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Mounted File Systems
rootfs 0.0 B total, 0.0 B free
proc 0.0 B total, 0.0 B free
sysfs 0.0 B total, 0.0 B free
devpts 0.0 B total, 0.0 B free
tmpfs 116.3 MiB total, 116.3 MiB free
usbfs 0.0 B total, 0.0 B free
/dev/hda1 488.2 MiB total, 216.1 MiB free
/dev/sda1 7.5 GiB total, 6.6 GiB free
Shared Directories
SAMBA
Cannot open /etc/samba/smb.conf
NFS
Display
Display
Resolution 1024x768 pixels
Vendor (null)
Version (null)
Monitors
Monitor 0 1024x768 pixels
Extensions
Network Interfaces
Network Interfaces
lo Sent 0.00MiB, received 0.00MiB (127.0.0.1)
eth0 Sent 0.00MiB, received 0.00MiB (192.168.2.15)
dummy0 Sent 0.00MiB, received 0.00MiB
Users
Human Users
tux SliTaz User
System Users
root Root Administrator
nobody Unprivileged User
www Web Server User
messagebus DBUS Daemon User
haldaemon HAL Daemon User
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Processor
Processor
Name AMD Athlon(tm) Processor
Family, model, stepping 6, 8, 1 (AMD Athlon XP/MP (Thoroughbred))
Vendor AuthenticAMD
Configuration
Cache Size 256kb
Frequency 1000.00MHz
BogoMIPS 2000.00
Byte Order Little Endian
Features
FDIV Bug no
HLT Bug no
F00F Bug no
Coma Bug no
Has FPU yes
Capabilities
fpu Floating Point Unit
vme Virtual 86 Mode Extension
de Debug Extensions - I/O breakpoints
pse Page Size Extensions (4MB pages)
tsc Time Stamp Counter and RDTSC instruction
msr Model Specific Registers
pae Physical Address Extensions
mce Machine Check Architeture
cx8 CMPXCHG8 instruction
apic Advanced Programmable Interrupt Controller
sep Fast System Call (SYSENTER/SYSEXIT)
mtrr Memory Type Range Registers
pge Page Global Enable
mca Machine Check Architecture
cmov Conditional Move instruction
pat Page Attribute Table
pse36 36bit Page Size Extensions
mmx MMX technology
fxsr FXSAVE and FXRSTOR instructions
sse SSE instructions
syscall SYSCALL and SYSEXIT instructions
mp Multiprocessing Capable
mmxext Extended MMX Technology
3dnowext Extended 3DNow! Technology
3dnow 3DNow! Technology
up
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Memory
Total Memory 238096 kB
Free Memory 69784 kB
Buffers 7648 kB
Cached 131376 kB
Cached Swap 0 kB
Active 11388 kB
Inactive 17520 kB
Active(anon) 5188 kB
Inactive(anon) 15768 kB
Active(file) 6200 kB
Inactive(file) 1752 kB
Unevictable 129932 kB
Mlocked 0 kB
High Memory 0 kB
Free High Memory 0 kB
Low Memory 238096 kB
Free Low Memory 69784 kB
Virtual Memory 0 kB
Free Virtual Memory 0 kB
Dirty 0 kB
Writeback 0 kB
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Mapped 13628 kB
Slab 7264 kB
SReclaimable 5172 kB
SUnreclaim 2092 kB
PageTables 448 kB
NFS_Unstable 0 kB
Bounce 0 kB
WritebackTmp 0 kB
CommitLimit 119048 kB
Committed_AS 34896 kB
VmallocTotal 786488 kB
VmallocUsed 520 kB
VmallocChunk 784648 kB
DirectMap4k 8128 kB
DirectMap4M 237568 kB
PCI Devices
PCI Devices
USB Devices
USB Devices
OHCI Host Controller
OHCI Host Controller
EHCI Host Controller
Storage Media
Printers
Printers
CUPS libraries cannot be found
Battery
No batteries
No batteries found on this system
Sensors
Input Devices
Input Devices
PC Speaker
AT Translated Set 2 keyboard
ImPS/2 Generic Wheel Mouse
Storage
IDE Disks
512MB ATA Flash Disk
SCSI Disks
Sony Storage Media
Benchmarks
CPU ZLib
CPU ZLib
This Machine 7285.601
PowerPC 740/750 (280.00MHz) 2150.597408
Intel(R) Celeron(R) M processor 1.50GHz 8761.604561
CPU Fibonacci
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Intel(R) Celeron(R) M processor 1.50GHz 8.1375674
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CPU MD5
CPU MD5
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PowerPC 740/750 (280.00MHz) 7.115258
Intel(R) Celeron(R) M processor 1.50GHz 38.6607998
CPU SHA1
CPU SHA1
This Machine 29.538
PowerPC 740/750 (280.00MHz) 6.761451
Intel(R) Celeron(R) M processor 1.50GHz 49.6752776
CPU Blowfish
CPU Blowfish
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Intel(R) Celeron(R) M processor 1.50GHz 26.1876862
PowerPC 740/750 (280.00MHz) 172.816713
FPU Raytracing
FPU Raytracing
This Machine 58.914
Intel(R) Celeron(R) M processor 1.50GHz 40.8816714
PowerPC 740/750 (280.00MHz) 161.312647

 

Hi Carolyn,
Can you now boot into windows?? or into safemode with that passsword?? if so just follow the instructions for the userpasswords2 fix, as this will remove all of the passwords and let you boot into any of the user accounts tat are set up on that machine.
But if not the NTPassword will work on a locked machine, it runs similar to ophcrack but instead of showing the passwords it removes them.

iain.t :major

 

You guys are sooooooo awesome........
I am in and all passwords removed.....
I am soo soooo happy words can not express how awesome you guys are..
I am now downloading the image from HP to reinstall the operating system. I will keep you guys updated hopefully this works faster then anything else I did lol

Have a fantastic day...

Carolyn

 

Well happiness is short lived :0).. It is saying there isnot enough room on drive z to reinstall windows. I am not sure how to dtry and get the program to reroute to the c drive,

They uninstalled everything they could before selling me the computer.. everything I try and do like system restore or get into add and remove programs says that feature is unavailable Grrrrr lol..

Any help as always is greatlly appreciated..

Thank you

Carolyn

 

I found out how to redirect it to the C: drive by the properties in my computer
Now it is saying i have to free up space on the C: drive any idea how I will do this

Thank you


* is in one good mood because I know this will have a new operating system some how some way soon*

 

Hi Carolyn,
Way to go Girl!!! it does pay off to stick at it :-D:-D. Now that you are "IN" I think that it would be a better option if you just did a System Recovery, where the machine will roll itself back to its Factory settings....

1.) Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition.
2.) Follow the HP Recovery Manager instructions to save any important files before continuing with the recovery process.
3.) Obtain and install updates for the HP. After your system reboots, use HP update manager as well as Windows update to restore all critical updates to your HP computer.
4.) Make a set of recovery disks. Use HP Recovery Manager and select "Advanced Options" to create a set of recovery disks that can be used in the event that your HP cannot access the hard drive.

iain.t :major

 

Grrrrr f 11 does not work

I got the recovery program from HP but it tells em I need to clear out some of the c: drive.
What they did to this computer is just not right..
I got this far so I know some way I will get it all fix it all
Can I redirect the operating system ot a flash drive until I reinstall and then maybe put it on the cdrive when it is overwritten just a thought :0)...

Thank you

 

Tried that and it never worked...

 

I am now ready to scream.. while trying to clean up the c drive I accidently deleted something and now I can't get into the computer at all.
I have the OS from HP but it won't automatically open from the usb should I open it in the usb on another comp and then try it on the hp t5720 machine

Thank you

 

I tried reinstalling the OS from the link hp gave me and it says The system does not have the license for the image I am now trying to find a solution on the hp board what a headache this comp is

Thank you for all your help and patience

 

Ok Carolyn I have found another way to activate the Recovery Partition...

How to activate if F11 does not help to start recovery.
If U can access to START > Control Panel > Administrative tools or shorter way:
START > run > compmgmt.msc and press enter
then Disk management
Find which is recovery partition
Make Mark partition as Active
Then restart pc.

to mark partition as active ..... Right-click the "Drive D/Recovery Partition" and click "Mark Partition as Active".
Reboot, and press F11 as it starts up

I hope this works for you.

iain.t :major

EDIT>>>>>>>>>>>>>>>>>>>>> IT IS F10 YOU NEED TO PRESS NOT F11 (MY APPOLOGIES F11 IS FOR LAPTOP RECOVERY F10 IS FOR TOWERS!!!!)

 

Hi Carolyn,
I have been reading up on the "System does not have the license for the software image" error and it seems that you need to update the Bios to fix it, I am unsure of which version that is needed so I would advise that you contact HP support again and explain your predicament, hopefully they will be able to shed a bit more light on it for you.
Anyway here is the link to your drivers for that machine......

http://h20000.www2.hp.com/bizsuppor...Id=1809592&swLang=13&taskId=135&swEnvOID=1058

iain.t :major

 

I am awaiting a reply from HP I will keep you updated and what ever works I will post with links in case someone else has my problems..
I have so much faith this is going to be the perfect little machine and I will get it completely fixed..

Thank you

Carolyn

 

This is the reply from HP..
Now I am wondering should I just give up.. I really don't want to put any $ into it.
My gut tells me they are wrong and it is not the hardware because I was online before and all it needed was a new OS put back in.

Do you think I should just take it in to be serviced

Thank you

Carolyn
[COLOR="Navy"This email is with reference to the case number 11789038

Further to your reply, I see that the link sent by me was not the right one for
this operting system and got an error that said error the system does not have
licenese for the image OS.

Carolyn, the OS image link which I have provided is the correct one and I
suspect issue to be with hardware(thinclinet) needs to serviced at any one of
the HP authorised local service center on chargeble basis as the unit is out of
warranty / replaced with new one. However, in order to avail core level support
on application/OS software related issues I suggest contacting our Phone
support on: 1 8668524865 Press Opt 1 for thin clients and our dedicated Thin
client engineers support team would be forward looking to assists.

I apologize for the inconvenience caused.

Please e-mail us, if you need any further assistance and we will be glad to
assist you.

Once again thank you for contacting HP e-Solutions.

Regards,
Sathish N
Technical Support Engineer – HP e-Solutions

][/COLOR]

 

Should ADD I downloaded the bios download but not sure how to make it execute on the usb where the operating system did not take I need to fix the bios at start up

Is this possible

Thank you

Carolyn

 

Here is the kicker I can get on using oph crack and slitaz
So thats an odd one.. now if I could find a way to download the bios using sliaz I would have it made

Thought I would add that

Thank you

Carolyn

 

Had a thought I am going to try this tonight.
I am going to install a windows xp embedded usb version on the computer and get that all working and then try and use the HP download after I get everything installed to have all the HP drivers on the computer.
I will post later if this works in case it helps someone else

Thank you :major

Carolyn

 

Hi Carolyn,
I am going to ask another "Guru" to have a look to see if they can help in resolving the sofware/license issue, the lad I am going to ask to have a look is very good with this type of stuff.

iain.t :major

 

Thank you sooooo much.. I am going to try the new operating system in a few and then maybe it will allow me to go back to factory or at the very least work :0)......

I know its going to work and I get more excited with everything I learn and will be so proud when I can say with your help I actually fixed it :0)...

Have a fantastic evening....
God I love this board..

 

Just keep plodding away , I have an answer back from the Guru he has said that he will have a good read through what has been posted already and see if he can give a bit input, though he is not familiar with Embedded Systems but he is very knowledgeble , I have great faith in him and often read up on his posts.

I am off to bed now as it is very late and I have had a very busy day (Daughters B/day Party>> 11).

Goodnight and I will look in later on today.

iain.t :major

 

Hi,

I have a couple of thoughts one is that the USB install you downloaded list 512mb of RAM as a minimum for install and you only have 256mb. This could be causing some trouble.

Your HD seems to be only showing about 10gb and it should be showing 80gb. I'm not sure what is going on there.

Can I ask how did you attempt install when you got the error? Did you boot from the USB flash stick and then you got a black screen with writing about Compaq and giving you the error about 'System does not have license for the image OS'?

 

I would say try this download that is more in line with your RAM and flash memory.

You may still get the error but we can rule out memory requirements.

One other thought is when you said you figured out how to redirect to C: in an earlier post what did that mean? What was the error that made you think you had to redirect to C:? (I'm thinking that the image restoration should be automatic.)