Google Redirect infection

Hi,
I apparently have had a Google Redirect infection for some time now. I had an issue months ago where I could no longer log on to my company VPN. I also mentioned to the IT guys that I was having issues with Google, in that I would get strange results when searching. After many hours of (billable!) hours working on my machine, the company "experts" declared my machine as fine, with the only issue is I had not upgraded to Windows 7 Ultimate (?).

I ran multiple scans and programs regularly, including Malwarebytes, Spybot and CCleaner, but the problem continued to worsen. I searched for a solution, and ran Tsskiller, catchme and Gooredfix multiple times, but all showed nothing found. Several weeks ago Malwarebytes found and (allegedly) rectified an infection, but the issue worsened still. Yahoo recently warned me my email had likely been compromised and I should change my password (which I did) and suddenly instead of intermittently an issue Google searches became near impossible.

I finally did what I know I should have done long ago, and came here. I have worked through all the steps in order, even if it repeated something I had done a short while before. I did get new "hits", and allowed the fixes as proposed. I am in the process of checking my husband's machine right now, as he is beginning to show some of the same symptoms.

Now, for my request: While my google searches seem much better, i would like someone to review my scans and see if perhaps I need to do anything else before I clear my restore points and reset my options, etc. I am attaching my scans in two (2) posts as required. I also still have my logs from prior program scans if anyone thinks they might be helpful at all.

Thank you in advance for any assistance - this site is an invaluable resource!

Laurie

 

OK - I have a 64 bit system, so I guess I could have done one post, but here's the last log.

Thanks again!

 

Thank you for the courtesy of a post letting me know you had seen my issue, and for the quick response!

ASK toolbar (I HATE that thing!) - Cannot uninstall through add/remove - I had tried but I get an error message saying it is on a network resource that is unavailable. It tells me to try again or enter an alternate path to a folder containing..."Ask Toolbar.msi" in the box. The use source that shows (in that box) is: C:\Users\LLP\AppData\Local\Temp\{25CF8A9C-F716-4B09-8E24-0B6ED2F5B06C}\. I had thought about reinstalling then trying a clean uninstall, but figured I'd wait for instructions instead.

File attached.

Received success message with fixIT.reg

"Much better" referred mostly to better speed, and I was not having redirects, but after hours of computer work I didn't stay on long at the time. I am now getting redirects again today, so nix my prior statement completely.

I do have a router.

I have a Win 7 reinstallation DVD from Dell.

Also:

Do I need to reboot after the registry fix? (If you are not online now, I will likely do it soon as a precaution).

While maybe you can already see this, please note I messed up following the directions. I somehow missed not to run combifix on a 64 bit system.

Thank you.

Laurie

 

I did reset my router while following the original set of instructions, even though while there are always at least three (3) computers connected, only one has ever had the issue. (I figure if you ask the experts for help, you follow the instructions given as closely as possible.)

My next step was going to be test my system as suggested - ie, connected directly to my modem, so I thought I'd first see if/how quickly the redirects occurred. However, since using Revo-Installer for the Ask junk, I have not yet experienced any redirects despite at least 40-50 attempts. I am going to try a bit longer, but either way I will reset my router once more.

 

The redirect issue seems to be gone - I have only had one issue, but I think it was an incorrect link on the site rather than a redirect.

I am having a couple of other issues. After the last fix and subsequent restart, my computer would not boot up completely. I kept getting an error telling me the restore could not be completed. I had the choice to retry or delete the restore data. After several retry attempts, with fingers crossed I deleted the restore data. Everything loaded fine, but now on startups it seems to pause for a very long time on the black screen with just a small line cursor in the upper left corner, which is where it would hang up with the restore error message issue.

So far it does eventually load, but I don't believe it would do that before (appear to pause so long at that point) so I'm not sure what if anything is going on.

I had some issues connecting to my wireless (it didn't find it, or wouldn't connect automatically despite the settings) but I have resolved that issue by resetting the router once more and running some basic diagnostics.

I also have not yet reset everything as outlined in the Malware Guide as I was waiting for your post. I so appreciate your assistance, I didn't want to bump my thread by posting "can I finalize everything now?"! Since it appears you did not find anything else of note in my logs, I will finish the steps in the basic guide, unless you tell me otherwise.

Again, thanks so much for everything!!