Adobe flash not installing/working

Im running windows vista 64 bit
internet explorer 9
and tried to update to flash 10. I download and install but when I try to go to any sites that require it, the site tells me I need to update to the newest verson.

I have tried uninstall and reinstall several times, and just dont know what else to do.

any help would be wonderful

thanks in advanced!!

Mary

 

Hi Mary,

try this...

1. download the adobe uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html
*make sure to follow the directions on the page. (close IE, IM programs etc...)
2.reboot the computer.
3. open Internet Explorer 9, go to tools on the menu at the top then Internet Options. Click the Advanced tab and then click the Reset button at the bottom. *Please note, this will reset IE back to its default configuration so anything that was customized will have to be setup again. I believe it also removes cookie files and your browsing history but I don't believe it removes any favorites (you may want to copy your favorites folder just in case).
4. next, install the latest flash version from http://www.adobe.com/support/flashplayer/downloads.html
5. reboot the computer.
6. browse to the sites to see if all is well.

 

YAY! its is fixed!!! THANK YOU!! THANK YOU!! THANK YOU!! now my kid will give me a bit of a break! all of her learning sites NEED flash!! thanks again!

I would be totally lost with out this forum! it has saved my computers so many times!!

Mary

 

I wonder why you recommended that site (content debuggers), and not a standard download page like http://www.adobe.com/shockwave/download/alternates/ (which also contains the latest uninstaller)?

 

Hi Mary,

welcome. Im glad things are settled.

Hi pwillener,

nice catch. I didn't notice that.

 

My husbands Laptop experiencing similar probs...however Flash works in Google Chrome, not in IE 9...I followed the directions below, but when I attempt to download Flash I get the following message:
C:\Users\George\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NPHOF2G7\install_flashplayer10ax_gtbp_mssa_aih.exe
Can ANYONE help please?
Thank you.:cry

 

Sorry.