Hardcore W7 Problems

Joy, W7. My glorified Vista is being a piece of utter garbage. I've been dealing with this problem for a year or so now, but it's gotten worse. The problem? Well, mainly BSoD's. Here's a rundown:

Basically, whenever I log on, I get about three minutes of normal use. Then it hits: the most horrific freezing possible. explorer.exe freezes, any programs I'm using freeze, etc. Now, it used to be, that if I finagled around with the taskmanager enough, ending explorer.exe and restarting it a couple times, this would stop, and give me a couple hours of normal use. Or it would just BSoD. But now, it's bad. The problem persists, and the BSoD's are chronic. I've tried so many things: malware scans, virus scans, ccleaner, driver updates, and so forth. I really have no idea how to solve this. I've even done a factory reset on this bastard and yet the problem still haunts me. The only way I'm writing this right now is through safemode which has no problems. However, since safemode doesn't support a damn thing, I can't just continue to use it. So, yeah, any help would make you on par with Jesus.

Also, I know you'll probably need diagnostics (crash reports, or whatever) and all that fun stuff... But I don't know what programs to use. So, think of this post as a cry for help, and a request for good... Diagnosticating programs? I can do specs though. They're in the dxdiag text file I'm attaching.


Edit: You know, I think I've posted here about this problem in the past too. Shouldn't have five posts on this account.

 

Amd processors is reall hot generally , what is your hdd free capacity ? I am thinking that downgrade to xp pro is the only solution to have a healthy cooler laptop , you have to wait for other members suggestion !! :wave

 

Have you tried removing the memory and reinstalling it sometimes memory can cause many problems if it is going bad. Also are there any error messages on screen when you get the bsod. That would help also.

 

Well, my laptop heat is really not a problem. I'm in a very cool location. As in, thirty or fourty? Less? And no, the coolness isn't the problem either. This was happening in warm areas as well.

Yes, I have tried that. As for messages: sure there is one, but hell if I'm going to remember all that, and since it's gone as soon as it pops up... Yeah.

You know, as an afterthough, I seem to remember some of the problem having to do with werconcpl.dll. Not sure why I came to that conclusion, and when I attempted to replace the dll, I of course couldn't, due to it being a main system file.

Well, thanks for the input thus far.

 

in C:\WINDOWS you'll find a minidump folder,attach the most recent report on your next post,I'll open it with the debugger and post the results,then you may get to the cause of your problems.

 

Here you are.

 

Code:

 
Microsoft (R) Windows Debugger Version 6.11.0001.402 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\*******\My Documents\Downloads\110511-63149-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03052000 PsLoadedModuleList = 0xfffff800`0328fe50
Debug session time: Sun Nov  6 00:39:30.402 2011 (GMT-5)
System Uptime: 0 days 0:17:49.823
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc40023918, ffffffffc0000185, 38fc4860, fffff88004723f2e}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
GetPointerFromAddress: unable to read from fffff800032fa220
Probably caused by : memory_corruption

Followup: memory_corruption
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc40023918, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 0000000038fc4860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88004723f2e, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880038ce9b0 -- (.trap 0xfffff880038ce9b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000ffffffff rbx=0000000000000000 rcx=fffffa8003bddb60
rdx=fffffa8003bddb60 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004723f2e rsp=fffff880038ceb40 rbp=fffffa80041888c0
 r8=fffff8a000004043  r9=fffffa80015a4248 r10=0000000000000000
r11=fffff880038cea90 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
srv! ?? ::NNGAKEGL::`string'+0x144fe:
fffff880`04723f2e 0000            add     byte ptr [rax],al ds:eb50:00000000`ffffffff=??
Resetting default scope

MISALIGNED_IP: 
srv! ?? ::NNGAKEGL::`string'+144fe
fffff880`04723f2e 0000            add     byte ptr [rax],al

LAST_CONTROL_TRANSFER:  from fffff80003137438 to fffff800030c3f00

STACK_TEXT:  
fffff880`038ce698 fffff800`03137438 : 00000000`0000007a fffff6fc`40023918 ffffffff`c0000185 00000000`38fc4860 : nt!KeBugCheckEx
fffff880`038ce6a0 fffff800`030b5d8b : fffffa80`01995160 fffff880`038ce810 fffff800`0324f440 fffff880`038ceb10 : nt! ?? ::FNODOBFM::`string'+0x34cde
fffff880`038ce780 fffff800`030deda4 : 00000000`00000000 00000000`00000008 ffffffff`ffffffff 00000000`00000001 : nt!MiIssueHardFault+0x28b
fffff880`038ce850 fffff800`030c1fee : 00000000`00000008 fffff8a0`013533a0 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x11c4
fffff880`038ce9b0 fffff880`04723f2e : fffffa80`019d522b 00000000`00000000 fffff8a0`00120089 fffffa80`0231e470 : nt!KiPageFault+0x16e
fffff880`038ceb40 fffff880`04701763 : ffffffff`80000901 00000000`00000001 00000000`00000000 fffffa80`0231d000 : srv! ?? ::NNGAKEGL::`string'+0x144fe
fffff880`038cecf0 fffff800`03367166 : fffffa80`0231d010 fffffa80`03bddb60 00000000`00000080 fffffa80`015a4040 : srv!WorkerThread+0xed
fffff880`038ced40 fffff800`030a2486 : fffff800`0323ce80 fffffa80`03bddb60 fffffa80`03b858c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`038ced80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !srv
    fffff88004723000-fffff88004723030  49 bytes - srv! ?? ::NNGAKEGL::`string'+13460
	[ fb ff 8b f0 80 79 29 02:00 00 24 00 00 00 00 00 ]
    fffff88004723032 - srv! ?? ::NNGAKEGL::`string'+134a2 (+0x32)
	[ 00:24 ]
    fffff88004723034-fffff8800472303c  9 bytes - srv! ?? ::NNGAKEGL::`string'+134a4 (+0x02)
	[ e8 77 68 fa ff 41 b9 51:00 00 00 00 11 e0 45 06 ]
    fffff8800472303f-fffff88004723043  5 bytes - srv! ?? ::NNGAKEGL::`string'+134af (+0x0b)
	[ 8b d6 e9 03 03:00 00 00 24 00 ]
    fffff88004723046-fffff8800472304e  9 bytes - srv! ?? ::NNGAKEGL::`string'+134b6 (+0x07)
	[ 41 b9 59 0b 00 00 ba 5c:00 00 11 d0 46 06 00 00 ]
    fffff88004723050-fffff88004723053  4 bytes - srv! ?? ::NNGAKEGL::`string'+134c0 (+0x0a)
	[ c0 e9 f3 02:00 00 24 00 ]
    fffff88004723056-fffff88004723070  27 bytes - srv! ?? ::NNGAKEGL::`string'+134c6 (+0x06)
	[ e8 35 ad f9 ff 84 c0 74:00 00 11 a0 46 06 00 00 ]
    fffff88004723072-fffff8800472307d  12 bytes - srv! ?? ::NNGAKEGL::`string'+134e6 (+0x1c)
	[ 00 ff 40 3c 4c 89 5c 24:24 00 00 00 00 00 11 80 ]
    fffff8800472307f-fffff88004723082  4 bytes - srv! ?? ::NNGAKEGL::`string'+134f3 (+0x0d)
	[ c0 e9 d0 02:00 00 00 24 ]
    fffff88004723085-fffff88004723096  18 bytes - srv! ?? ::NNGAKEGL::`string'+134f9 (+0x06)
	[ 83 8f 94 00 00 00 01 e9:00 00 00 11 70 46 06 00 ]
    fffff88004723098-fffff880047230d6  63 bytes - srv! ?? ::NNGAKEGL::`string'+1350c (+0x13)
	[ 07 83 e0 f8 03 c8 e9 05:11 60 46 06 00 00 00 00 ]
    fffff880047230d8-fffff880047230e2  11 bytes - srv! ?? ::NNGAKEGL::`string'+1355c (+0x40)
	[ 00 00 e8 d1 67 fa ff 81:11 60 47 06 00 00 00 00 ]
    fffff880047230e7-fffff880047230ef  9 bytes - srv! ?? ::NNGAKEGL::`string'+1356b (+0x0f)
	[ 04 01 00 76 10 41 b9 c1:00 11 20 47 06 00 00 00 ]
    fffff880047230f2-fffff880047230f4  3 bytes - srv! ?? ::NNGAKEGL::`string'+1357a (+0x0b)
	[ ba 06 02:24 00 00 ]
    fffff880047230f6-fffff88004723106  17 bytes - srv! ?? ::NNGAKEGL::`string'+1357e (+0x04)
	[ c0 e9 4d 02 00 00 4c 8d:00 00 11 10 47 06 00 00 ]
    fffff88004723108-fffff8800472310b  4 bytes - srv! ?? ::NNGAKEGL::`string'+13590 (+0x12)
	[ 00 ba 05 02:11 00 47 06 ]
    fffff8800472310d-fffff88004723115  9 bytes - srv! ?? ::NNGAKEGL::`string'+13595 (+0x05)
	[ c0 4c 89 5c 24 20 e9 3d:00 00 00 00 00 24 00 00 ]
    fffff88004723118-fffff8800472314b  52 bytes - srv! ?? ::NNGAKEGL::`string'+135a0 (+0x0b)
	[ f6 41 2c 01 0f 84 ed 8c:11 f0 46 06 00 00 00 00 ]
    fffff8800472314e-fffff8800472315b  14 bytes - srv! ?? ::NNGAKEGL::`string'+135d6 (+0x36)
	[ e8 3d 5f fa ff 90 e9 b6:00 00 00 00 24 00 00 00 ]
    fffff8800472315d-fffff88004723161  5 bytes - srv! ?? ::NNGAKEGL::`string'+135e5 (+0x0f)
	[ 74 3a 48 8b 44:00 00 00 00 00 ]
    fffff88004723163-fffff880047231e2  128 bytes - srv! ?? ::NNGAKEGL::`string'+135ef (+0x06)
	[ 48 4c 8b 6c 24 58 48 8d:00 00 00 00 00 11 a0 47 ]
    fffff880047231e5-fffff880047231ec  8 bytes - srv! ?? ::NNGAKEGL::`string'+13681 (+0x82)
	[ e8 c6 66 fa ff ba 55 0c:00 00 00 11 10 48 06 00 ]
    fffff880047231ef-fffff880047231f4  6 bytes - srv! ?? ::NNGAKEGL::`string'+1368b (+0x0a)
	[ 48 8b cf e8 f9 31:00 00 00 24 00 00 ]
    fffff880047231f7-fffff88004723212  28 bytes - srv! ?? ::NNGAKEGL::`string'+13693 (+0x08)
	[ 48 8b 4c 24 50 e8 2f 85:00 11 00 48 06 00 00 00 ]
    fffff88004723215-fffff88004723222  14 bytes - srv! ?? ::NNGAKEGL::`string'+136b1 (+0x1e)
	[ 48 8b 4c 24 68 e8 01 9d:00 00 00 11 d0 47 06 00 ]
    fffff88004723225-fffff88004723232  14 bytes - srv! ?? ::NNGAKEGL::`string'+136c1 (+0x10)
	[ e9 1a 01 00 00 48 8b 4c:00 00 00 11 c0 47 06 00 ]
    fffff88004723236-fffff88004723283  78 bytes - srv! ?? ::NNGAKEGL::`string'+136d2 (+0x11)
	[ 48 8b 74 24 70 48 8b 49:00 00 11 b0 47 06 00 00 ]
    fffff88004723287-fffff88004723294  14 bytes - srv! ?? ::NNGAKEGL::`string'+13733 (+0x51)
	[ e8 24 66 fa ff 48 8b 4c:00 11 60 48 06 00 00 00 ]
    fffff88004723296-fffff8800472329b  6 bytes - srv! ?? ::NNGAKEGL::`string'+13742 (+0x0f)
	[ 48 8b 87 d8 00 00:00 00 11 40 48 06 ]
    fffff8800472329d - srv! ?? ::NNGAKEGL::`string'+13749 (+0x07)
	[ c6:00 ]
    fffff880047232a0-fffff880047232ab  12 bytes - srv! ?? ::NNGAKEGL::`string'+1374c (+0x03)
	[ 66 89 58 01 48 83 c0 03:00 00 24 00 00 00 00 00 ]
    fffff880047232af-fffff880047232b0  2 bytes - srv! ?? ::NNGAKEGL::`string'+1375b (+0x0f)
	[ b8 01:00 00 ]
    fffff880047232b2 - srv! ?? ::NNGAKEGL::`string'+1375e (+0x03)
	[ 00:24 ]
    fffff880047232b4-fffff880047232b6  3 bytes - srv! ?? ::NNGAKEGL::`string'+13760 (+0x02)
	[ 89 9f e8:00 00 00 ]
    fffff880047232b8-fffff880047232c2  11 bytes - srv! ?? ::NNGAKEGL::`string'+13764 (+0x04)
	[ 00 00 e9 6e 8d fe ff 41:11 a0 49 06 00 00 00 00 ]
    fffff880047232c5-fffff880047232f1  45 bytes - srv! ?? ::NNGAKEGL::`string'+13771 (+0x0d)
	[ ba 06 02 00 c0 eb 7d 41:00 00 00 11 20 49 06 00 ]
    fffff880047232f3-fffff880047232fc  10 bytes - srv! ?? ::NNGAKEGL::`string'+137b2 (+0x2e)
	[ 28 4c 8d 05 05 c7 fa ff:00 00 00 00 00 11 e0 48 ]
    fffff88004723300-fffff88004723325  38 bytes - srv! ?? ::NNGAKEGL::`string'+137bf (+0x0d)
	[ 45 8b ca 44 89 64 24 20:00 00 24 00 00 00 00 00 ]
    fffff88004723328-fffff88004723333  12 bytes - srv! ?? ::NNGAKEGL::`string'+137eb (+0x28)
	[ 00 44 8b ce e8 ef 5a fa:11 b0 48 06 00 00 00 00 ]
    fffff88004723336-fffff8800472333b  6 bytes - srv! ?? ::NNGAKEGL::`string'+137f9 (+0x0e)
	[ 48 8b cf e8 b2 30:00 00 11 90 49 06 ]
    fffff8800472333e-fffff88004723342  5 bytes - srv! ?? ::NNGAKEGL::`string'+13801 (+0x08)
	[ 41 b9 20 0b 00:00 00 00 00 24 ]
    fffff88004723344-fffff88004723362  31 bytes - srv! ?? ::NNGAKEGL::`string'+13807 (+0x06)
	[ ba 01 20 98 c0 4c 8d 1d:00 00 00 00 11 80 49 06 ]
    fffff88004723365-fffff8800472338c  40 bytes - srv! ?? ::NNGAKEGL::`string'+13828 (+0x21)
	[ e9 c3 8c fe ff 41 f6 43:00 00 00 11 60 49 06 00 ]
    fffff88004723390-fffff880047233ab  28 bytes - srv! ?? ::NNGAKEGL::`string'+13856 (+0x2b)
	[ 25 49 8b 4b 18 48 8d 05:00 00 24 00 00 00 00 00 ]
    fffff880047233af-fffff880047233fb  77 bytes - srv! ?? ::NNGAKEGL::`string'+13875 (+0x1f)
	[ 4c 0f 45 c8 e8 e8 58 fa:00 00 00 24 00 00 00 00 ]
    fffff880047233ff-fffff8800472340e  16 bytes - srv! ?? ::NNGAKEGL::`string'+138d5 (+0x50)
	[ e8 4c 41 fa ff 48 8d 05:00 00 00 24 00 00 00 00 ]
    fffff88004723411-fffff88004723431  33 bytes - srv! ?? ::NNGAKEGL::`string'+138e7 (+0x12)
	[ 45 33 c0 ba 01 20 98 c0:00 24 00 00 00 00 00 11 ]
    fffff88004723434 - srv! ?? ::NNGAKEGL::`string'+1390a (+0x23)
	[ 01:00 ]
    fffff88004723437-fffff88004723443  13 bytes - srv! ?? ::NNGAKEGL::`string'+1390d (+0x03)
	[ 01 e9 6d 0e fe ff 32 d2:00 11 c0 4a 06 00 00 00 ]
    fffff88004723446-fffff88004723462  29 bytes - srv! ?? ::NNGAKEGL::`string'+1391c (+0x0f)
	[ e9 57 0e fe ff 66 83 fd:00 00 11 a0 4a 06 00 00 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
3759 errors : !srv (fffff88004723000-fffff88004723fff)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  LARGE_4096

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

Followup: memory_corruption
---------

kd> lmvm memory_corruption
start             end                 module name
kd> g
    ^ No runnable debuggees error in 'g'
         

maybe a bad memory module or you need to reconfigure the page file.

 

i would also run a "chkdsk"as well,this can be a hard-drive issue too.

 

In addition to mimon's suggestion , you have to check your Ram module , you must go here

http://www.memtest.org/

at the end of the page sellecting

Download - Pre-Compiled Bootable ISO (.zip)

burn it to cd / dvd , this needs at least six hours to finish the test !! :wave

 

Yeah, so I ran that chkdsk. The results were not good. About halfway through, a whole slew of errors popped up, and comp just shut itself down with one of those fantastic screens of blue. Guess my problem's the harddrive. Time to buy a new one, I suppose? I even saved all my major files on a USB card, and did a factory reset. Same prob. Oh well, consider the problem closed.

Oh, and I did the Windows Memory Diagnostic, and no errors came up, so that's not an issue.

 

Code:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0 

after i reread the bugcheck ,it seemed to be pointing at the HD,i guess the "chkdsk"confirmed it,at least you had the foresight to back-up the drive,which reminded me that i should do one too,I haven't done a fresh back-up in over a year.