win 7 security 2012

Discussion in 'Malware Help (A Specialist Will Reply)' started by green01, Dec 8, 2011.

  1. green01

    green01 Private E-2

    Success message
     
  2. green01

    green01 Private E-2

    UAC is disabled and McAfee has been uninstalled. Should I uninstall Supera & Malwarebytes as well?

    Also, do you think this malware could have affected my external hard drive if I used it while my PC was infected?
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then goto the C:\MGtools folder and locate the GetNetInf.bat file and right click it and select Run As Administrator. When it finishes, it will update the C:\MGlogs.zip file. Attach this new log. Do this now before continuing since we will be overwriting this log down below.

    I figured out why the resetperm.cmd file just quickly flashed for you. This is the version will only work on 32 bit PCs and you have a 64 bit PC. Download and save the below to your Desktop:

    resetperm-x86.cmd


    Now right click onresetperm.cmd and select Run As Administrator to run this script. Be patient as this may take awhile to run. Also it is imperative that you Run As Administrator. This is not the same thing as your user account having administrator priviledges.

    Once it finishes, reboot your PC.

    After reboot, right click on the C:\MGtools\FixWFW.bat file and select Run As Administrator. This will run very fast.

    Now download another new version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

    Now attach the below log:
    • C:\MGlogs.zip
     
    Last edited: Dec 16, 2011
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No. The free versions do not provide any protection and would not get in the way.

    Potentially don't know for sure. But don't plug it in right now if it is out unless we ask you to do so. If it is already plugged in, then leave it in.
     
  5. green01

    green01 Private E-2

    Here's the log but I don't think it actually did anything (flashed & disappeared again)
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It did. Your BFE registry key has now been added back into the registry.
     
  7. green01

    green01 Private E-2

    ok, I ran resetperm.cmd and FixWFW.bat. here's the log (new version).
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I assume you meant resetperm-x86.cmd ??

    Your BFE service is not running but the Windows Firewall service is not. What happens if you try to start the Windows Firewall service by running services.msc from the Run box. Then scroll down in the Services windows to the Windows Firewall and double click on it. Then click Start.
     
  9. green01

    green01 Private E-2

    Yes, I meant resetperm-x86.cmd.

    Windows Firewall is not on the list of Services.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What happens if you open a Command Prompt window ( As Administrator like we did earlier ) end then run the below command at the commad prompt

    net start mpssvc
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Also one more thing I need info from. Also run the below two commands from the command prompt window and copy back here what the output is:

    sc queryex mpsdrv

    sc queryex mpssvc
     
  12. green01

    green01 Private E-2

    Just to confirm: Windows key+R, then type "net start mpssvc"? Tried that, once again something flashed on the screen for a second and disappeared.
     
  13. green01

    green01 Private E-2

    Same thing: something flashed and disappeared. I didn't have a chance to copy anything or even read a single word.
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No. You need to have a command prompt window open for all these last requests so that you can see what is printed.

    Click Start, All Programs, and then scoll as nessary until you see he Accessories folder and select it. You see something like below.

    Access_cmd.jpg

    Right click on the little black icon saying Command Prompt and select Run As Administrator.

    A command prompt window should open with a title of Administrator:Command Prompt. Do you get this?? If yes, continue with previous instructions. If not, stop and tell me.
     
  15. green01

    green01 Private E-2

    ok, I think I did it right this time. please see 2 screenshots for the 3 commands.
     

    Attached Files:

  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That looks like they are running. Let's find out.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\MGlogs.zip
     
  17. green01

    green01 Private E-2

    here's the log
     

    Attached Files:

  18. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes the Windows Firewall service is running properly now.

    Are you having any remaining problems?
     
  19. green01

    green01 Private E-2

    Yes, the firewall is finally on. Thank you very much for your help.
    I don't think I have any other problems (although, admittedly, in the past 10 days I've only used my PC to read your messages & follow instructions). However, I am concerned about my external hard drive because, unfortunately, I used it after my PC got infected. I use my external hard drive to store pictures, more specifically, I edit pix in Lightroom & save on my external hard drive. If this was done while my PC was infected, is it possible that my external hard drive got infected as well? What's the best way to check? Thanks again.
     
  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Is it possible? Yes. But it does not have to be. There are however massive amounts of attacks going on the modify Master Boot Records ( MBR ) on hard disks both internal and external. These are very malicious in nature.

    My suggestion is to plug it in and run the TDSSkiller and MBRcheck scans while it is plugged in. I had you run this scans way back in message # 15. Attach the new logs.

    Also you could run both Malwarebytes and SUPERAntiSpyware scans on it.
     
  21. green01

    green01 Private E-2

    ok, I ran TDSSkiller and MBRcheck with the external drive plugged in. I have not run Malwarebytes & Supera yet because it seems like MBRcheck found something, so I'll just wait for further instructions. Here're the logs.
     

    Attached Files:

  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes what it found is what I was saying about MBR infections.
    Code:
        931 GB  [URL="file://\\.\PhysicalDrive1"]\\.\PhysicalDrive1[/URL]   MBR Code Faked!
    The MBR on this drive is infected and needs to be repaired.

    Do you have your Win 7 Boot DVD? How much data is on this drive and is it backed up to permanent media? Hard disks are not permanent!!!! And they can go bad or get trashed by infections without warning. If the data is important, you need to back it up to DVD if you want to be more secure.
     
  23. green01

    green01 Private E-2

    I have a DVD "for reinstalling Dell Studio 1558". Is that it?
    24GB, not backed up.
     
  24. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No I tend to doubt it. It would have to have a label about Windows 7 installation disk of some type. More than likely Dell hosed you like every vendor does and they did not provide you with a REAL Windows 7 Bootable DVD which is an absolute necessity to have these days. Otherwise you cannot repair Windows problems that are just due to Windows or due to malware.

    Since you have so little on it, you should either back this up to your main hard disk which had plenty of free space or you should burn to a DVD. Once you have done this, you can look into ways to repair your MBR which is getting hard and harder to do without an original Windows boot disk because Microsoft keeps shutting down sights that are offering recovery environment only ISO files.


    But perhaps you can do the below.


    Create a Windows 7 System Repair Disc



    Note: the below can only be done if your machine has a a type of CD/R or DVD/R optical drive installed. Also depending on the exact type of OEM your machine has you may be unable to actually create a SRD. The recdisc.exe program just may not even do anything. This link http://windows.microsoft.com/en-us/windows7/Create-a-system-repair-disc maybe useful.
    • Click on Start(Windows 7 Orb) >> Run...(or the Windows key and R together) to bring up the Run box, then copy/paste the following command into the box and click on OK:
      • recdisc.exe
    • Allow the UAC(User Account Control) prompt via selecting Yes.
    • You should now see a menu like the below:-
    http://i280.photobucket.com/albums/kk173/Dakeyras_album2/WTSRD1.gif
    • Put a blank rewritable CD/DVD in your optical(CD/DVD) drive and then click on Create disc.
    • Note: If a AutoPlay window pops up, just close it.
    • When the SRD has been created you will see the below:-
    http://i280.photobucket.com/albums/kk173/Dakeyras_album2/WTSRD2.gif
    • Now click on Close >> OK. Leave the disc in the drive as we will be using it shortly.
    • You now have a Windows 7 System Repair Disc.
     
    Last edited: Dec 17, 2011
  25. green01

    green01 Private E-2

    ok I now have the repair disc + i backed up everything important from the external hard drive.
     
  26. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay this is excellent however, now just realized that I have never had to repair the MBR on a secondary and also external drive in Win 7. In Win XP you could just tell it which drive to write the new MBR onto, but the Win 7 bootrec /fixmbr command does not appear to have this option and seems to only repair the drive that conains the active Windows partition.

    Let's check to see if we can do this another way and possibly simplier if it works. We are going to try using the MBRcheck program that we used previously which showed the below
    Code:
    \\.\C: --> [URL="file://\\.\PhysicalDrive0"]\\.\PhysicalDrive0[/URL] at offset 0x00000004`67738a00  (NTFS)
    [URL="file://\\.\E"]\\.\E[/URL]: --> [URL="file://\\.\PhysicalDrive1"]\\.\PhysicalDrive1[/URL] at offset 0x00000000`00007e00  (NTFS)
    [URL="file://\\.\Y"]\\.\Y[/URL]: --> [URL="file://\\.\PhysicalDrive0"]\\.\PhysicalDrive0[/URL] at offset 0x00000000`02738a00  (NTFS)
     
    PhysicalDrive0 Model Number: ST9500420AS, Rev: D005SDM1
    PhysicalDrive1 Model Number: Iomega External HD, Rev: 
     
          Size  Device Name          MBR Status
      --------------------------------------------
        465 GB  [URL="file://\\.\PhysicalDrive0"]\\.\PhysicalDrive0[/URL]   Windows 2008 MBR code detected
                SHA1: 8DF43F2BDE2D9451948FA14B5279969C777A7979
        931 GB  [URL="file://\\.\PhysicalDrive1"]\\.\PhysicalDrive1[/URL]   MBR Code Faked!
                SHA1: 2304C4ED1EF1DDA892596B72547B8425078CAFE0
    
    According to this, we want to fix PhysicalDrive1





    Please do the following:
    • Run MBRCheck.exe
    • Wait until you see the following lines:
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
      • Options:
        [1] Dump the MBR of a physical disk to file.
        [2] Restore the MBR of a physical disk with a standard boot code.
        [3] Exit.
        Enter your choice:
    • Please push the 'Y' key and then press Enter
    • When the program asks you to Enter your choice: enter 2 to Restore the MBR and press the Enter key
    • Now the program will ask you to "Enter the physical disk number to fix (0-99, -1 to cancel):"
      • Enter 1 and press the Enter key.
    • The program will show Available MBR codes as below
    • You need to select your version of Windows frrom the list. So you needto select 5 for Windows 7 and then press Enter.
    • The program will prompt for confirmation. Type 'YES' and hit Enter.
    • Left click on the title bar (where program name and path is written).
    • Restart your PC.
    • Now run a new scan with MBRcheck and attach the new log.
     
  27. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    If MBRcheck does not fix the infected MBR, it may be possible to use a command like below after determining the drive letter of your external drive when you are in the System Recovery Environment. You would just replace the x with your drive letter for the external drive.

    bootsect.exe /nt60 x: /mbr


    I found this info here >> http://technet.microsoft.com/en-us/library/dd744577(WS.10).aspx

    The /nt60 option makes the MBR compatible with Windows® 7, Windows Vista, Windows Server® 2008 or Windows Server® 2008 R2. If you need to use this drive to boot older Windows versions, you would use the /nt52 option which is compatible with Windows versions older than Vista ( like Windows XP ). Since you use Win 7, you really should be using /nt60
     
  28. green01

    green01 Private E-2

    it didn't work. here's the new log.
     

    Attached Files:

  29. green01

    green01 Private E-2

    The letter is E. Am I supposed to type bootsect.exe /nt60 e: /mbr
    in the Command Prompt window?
     
  30. green01

    green01 Private E-2

    sorry for the third comment in a row, this message just popped up (see attached). i remember seeing the same message when we were working on restoring my firewall. just fyi.
     

    Attached Files:

  31. thisisu

    thisisu Malware Consultant

    Yes ;)
     
  32. green01

    green01 Private E-2

    um, did I type it incorrectly? (see attached)
     

    Attached Files:

  33. thisisu

    thisisu Malware Consultant

    Has to be from the command prompt window while in the Recovery Console CD that you created.
    But you need to make sure that you are still targeting the correct drive (e: in windows). The drive letters can change while in the recovery console.

    For this you can use Notepad (type in notepad) while in the recovery console and File > open > my computer to see the list of drives in question.

    There are other ways but I feel this way would be easiest since you can get a picture of explorer while in the recovery console.

    Good luck.

    If you still do not understand, wait for further instruction before proceeding.
     
  34. green01

    green01 Private E-2

  35. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This is correct and why I was saying to find the drive letter earlier from the System Recovery Environment.
     
  36. thisisu

    thisisu Malware Consultant

    It's a regular Notepad that you can open while in the recovery console.
    Simply type in:
    • notepad
    press ENTER and Notepad will open.

    Once Notepad is open, you can choose File > Open.
    Explorer will open and you will be able to see what the drive letter is.

    Keep in mind you will be looking for that 931 GB External USB drive.

    Then switch back over to the Command Prompt window by alt-tabbing or clicking it with your mouse to type the
    • bootsect.exe /nt60 e: /mbr
    command.

    Replacing e with the correct drive letter of your External USB drive that you found while you had Notepad/Explorer open.
     
  37. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Using notepad is too complicated. All you have to do is enter drive letters to change to and then do a dir command until you find the right drive.

    For example a sequence like below:

    c:\
    dir
    d:\
    dir
    e:\
    dir
    f:\
    dir
    etc

    You should be able to recognize the drive by the contents shown in the dir command output
     
  38. green01

    green01 Private E-2

    I can't boot off of the Win 7 DVD. I inserted it, turned my PC on and everything loaded as usual, as if I didn't have the DVD in.
     
  39. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  40. green01

    green01 Private E-2

    Hi, it's me again, hope this thread is still active. So I finally had the time to work on my external hard drive today. I changed the boot order and was finally able to boot off of the Win 7 DVD. I was even able to use Notepad to determine the external hard drive letter (F)! After I typed bootsect.exe /nt60 f: /mbr in the Command Prompt and hit enter, I got a couple "success" messages, saying something like "Successfully updated NTFS filesystem bootcode" and "Physical Drive 1 .... Successfully updated disk bootcode". I exited the Command Prompt and restarted. And then I ran MBRcheck and it's like I haven't done anything. Any ideas/suggestions? Thanks.
     

    Attached Files:

  41. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Then the drive is not drive F. Or somethings was wrong with the command you entered.

    Did you use notepad while in the Recovery Console or from normal Windows? I still suggest that you use the DOS dir command to look for the correct drive from the Recovery Console.
     
  42. green01

    green01 Private E-2

    Well, unless it's something other than bootsect.exe /nt60 f: /mbr , I'm sure I typed it correctly. Was I supposed to select the F directory first and type this command in the F:\ ? When I opened Command Prompt I saw this: C:\Windows\system 32 , so I just entered the command next to it.

    Recovery Console

    Tried the dir command, F is the correct letter.
     
  43. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Interesting! I'm at a loss to explain why it is not working. Let's get a new set of logs from a new version of MGtools to see if we missed anything. Make sure this external drive is still plugged in while running the below.

    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


    Now attach the below log:
    • C:\MGlogs.zip
     
  44. green01

    green01 Private E-2

    ran MGTools with the external drive plugged in & turned on:
     

    Attached Files:

  45. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Now I'm noticing something not seen earlier and also there has been a change.

    When you first posted and even in your previous MGlogs.zip file, the below was seen
    Code:
    Get Logical Disk Info From WMI                                  
    ==============================================================  
    Description       DeviceID  FileSystem  Size          VolumeName  
    Local Fixed Disk  C:        NTFS        481191317504  OS          
    CD-ROM Disc       D:                                              
    
    Get Disk Drive Info From WMI                                    
    ==============================================================  
    Model                   Name                Size          
    ST9500420AS ATA Device  [URL="file://\\.\PHYSICALDRIVE0"]\\.\PHYSICALDRIVE0[/URL]  500105249280  
    
    Get Partition Info From WMI in K-bytes                          
    ==============================================================  
    Bootable  Name                   Size          Type                     
    FALSE     Disk #0, Partition #0  41094144      Unknown                  
    TRUE      Disk #0, Partition #1  18874368000   Installable File System  
    FALSE     Disk #0, Partition #2  481191319040  Installable File System  
    This showed only a C drive on hard disk, but the partition info showed 3 partitions on the hard disk and partition #1 was shown to be the active partition which means that is what you are booting from.

    However your new log now shows the below
    Code:
    Get Logical Disk Info From WMI                                  
    ==============================================================  
    Description       DeviceID  FileSystem  Size           VolumeName  
    Local Fixed Disk  C:        NTFS        481191317504   OS          
    CD-ROM Disc       D:                                               
    Local Fixed Disk  E:        NTFS        1000202240000  Iomega HDD  
    Local Fixed Disk  Y:        NTFS        18874363904    RECOVERY    
    
    Get Disk Drive Info From WMI                                    
    ==============================================================  
    Model                           Name                Size           
    ST9500420AS ATA Device          [URL="file://\\.\PHYSICALDRIVE0"]\\.\PHYSICALDRIVE0[/URL]  500105249280   
    Iomega E xternal HD USB Device  [URL="file://\\.\PHYSICALDRIVE1"]\\.\PHYSICALDRIVE1[/URL]  1000202273280  
    
    Get Partition Info From WMI in K-bytes                          
    ==============================================================  
    Bootable  Name                   Size           Type                     
    FALSE     Disk #0, Partition #0  41094144       Unknown                  
    TRUE      Disk #0, Partition #1  18874368000    Installable File System  
    FALSE     Disk #0, Partition #2  481191319040   Installable File System  
    FALSE     Disk #1, Partition #0  1000202241024  Installable File System  
    
    This does show the second hard disk ( the external drive ) as expected, but notice that a Local Fixed Disk Y has shown up now which is partition # 1 which I mentioned above. And it still shows as bootable and it also indicates that this is your Recovery partition from the PC vendor. This did not show earlier. So something in the last fixes has made this show. It almost seems like the fix you did is being applied to this drive and not the external drive which shows here as Local Fixed Disk E.

    I also don't like the fact that your Recovery partition is marked as the active partition. This has to be fixed.

    Did you backup all important data earlier?
     
  46. green01

    green01 Private E-2

    I backed up all the important stuff from Iomega. I didn't back up anything from the laptop itself.
    As far as the Recovery partition from the PC vendor goes, I think it has always been there. When I was having problems booting off of the DVD, I checked with Dell's setup guide, which says that I can access System Recovery Options by hitting F8 (after turning my PC on). But since you said that I should use the DVD, I went ahead and changed BIOS settings to be able to use the DVD to access Command Prompt via Recovery Options.
     
  47. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Consider doing this.

    That's my point. It was always there but it was not showing up with a drive letter before. Only the partition info showed.

    Okay but I don't think this explains why it is the active partition which is what I want to change back to your Windows boot partition. This is way I asked about the backups. I would recommend doing that before making any changes.
     
  48. green01

    green01 Private E-2

    I don't really have anything valuable on this laptop. I have CD's for important softwares, such as Lightroom and all the pix are on Iomega (& backed up).
     
  49. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then let's see if we can setup the correct partition to boot from.



    First, download gparted-live-0.11.0-7.iso (114 MB)
    You will need a blank CD to burn this ISO to. You can burn the .ISO using software like ImgBurn. You can see info on how to do this here >>
    Using ImageBurn to Burn an ISO image

    Now boot off of this newly created CD.

    http://img829.imageshack.us/img829/5772/gpartedsplash.th.png
    You should be here...
    Press ENTER

    http://img5.imageshack.us/img5/7286/gpartedkeymaps.th.png
    By default, "do not touch keymap" is highlighted. Leave this setting alone and just press ENTER.

    http://img404.imageshack.us/img404/9840/gpartedlanguage.th.png
    Choose your language and press ENTER. English is default [33]

    http://img140.imageshack.us/img140/7958/gpartedgui.th.png
    Once again, at this prompt, press ENTER

    Now you should be here:

    http://img194.imageshack.us/img194/7753/gpartedboot.th.png
    See the column to the far right labeled Flags. We wan to get "boot" put next to your Windows partition instead of your Recovery partition. According to your logs, your OS drive is the 402.06 GB size partition and the Recovery partition is 17.58 GB

    If "boot" is not next to your OS drive under "Flags", right-mouse click the OS drive while in Gparted and select Manage Flags

    In the menu that pops up, place a checkmark in boot like the picture below:
    http://img196.imageshack.us/img196/3483/gpartedmanageflagsboot.th.png

    Now double-click the http://img822.imageshack.us/img822/641/gpartedexit.png button.

    You should receive a small pop up like this:
    http://img88.imageshack.us/img88/8986/gpartedexitreboot.png
    Choose reboot and then press OK.

    Now reboot into the Windows 7 System Recovery Environment command prompt as you previously did using your CD. And in the command prompt, execute the following commands. Notice the dir command in the list. I want you to take note of what results return for these and which one if either shows your external drive.
    • bootrec /fixmbr
    • bootrec /fixboot
    • dir E:\
    • dir F:\
    • exit
    Now after rebooting normally, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\MGlogs.zip
     
    Last edited by a moderator: Jan 2, 2012
  50. green01

    green01 Private E-2

    OK, I need some advice, please, as I'm typing this from someone else's PC and not quite sure what to do with my laptop. Here's what I've done so far: 1) burned the CD, 2) booted off of it, 3) put "boot" next to the Windows partition, as instructed. This went smoothly but seems like things went downhill from here. I restarted and attempted to boot off of the Win 7 DVD and at the point where it was looking for installed Windows (at the System Recovery Options), a message popped up saying:

    "Windows found problems with your computer's startup options. Do you want to apply repairs and restart your computer?"

    I opened "view details" and here's what it says:

    "The following startup options will be added:

    Name: Windows 7 Home Premium (recovered)
    Path: Windows
    Windows Device: Partition=C: (458899 MB)

    Name: Windows Recovery Environment (recovered)
    Path: Recovery\windowsre\winre.wim
    Windows Device: Partitions=E: (18000 MB) "

    Should I choose to repair these problems or ignore the message & move on?

    Thanks.
     

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