win 7 home security 2012 virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by fjdavid, Dec 24, 2011.

  1. fjdavid

    fjdavid Private E-2

    I have a laptop that has the Win 7 Home Security 2012 virus popping up. I run Avira antivirus and its scheduled to run everyday.

    1. I tried to do all of the "READ & RUN ME FIRST" items but it won't let me run msconfig or connect to the internet.
    2. I downloaded all programs from another computer onto a thumb drive.
    3. The virus won't allow me to get to "Change user account control settings "
    the instructions state: NOTE: DO NOT CONTINUE UNTIL UAC has been disabled and you have rebooted.
    Since I can't change user account settings should I continue with the next step of installing and running the scans? or should I do something else?

    Thank you,
    Frank
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes just continue on with the instructions and run what you can. Then attach logs from whatever you can run. Make sure you always run everything by using right click and selecting Run As Administrator
     
  3. fjdavid

    fjdavid Private E-2

    Attached are the log files from SUPERAntispyware, Malwarebyte and MGToools.

    I've got access to the internet but I can't turn on Windows firewall.

    Thanks,
    Frank
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now open Repair_Windows.exe
    • Go to Start Repairs tab.
    • Choose "Custom Mode" and press "Start".
    • Create a System Restore point if prompted.
    • In the Custom Mode window, select the following repair options:
      • Reset Registry Permissions
      • Register System Files
      • Repair WMI
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • If asked to reboot the computer for the changes to take affect, make sure other tasks in the program are not still running before accepting to restart.
    Please download MiniRegTool.zip and unzip it.
    • Run the tool.
    • Copy and paste the following into the edit box:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_BFE
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MPSSVC
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MPSDRV\0000
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BFE
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MpsSvc
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\mpsdrv
    • Check List Permissions radio button.
    • Press Go button and attach the result (Result.txt) that pops up. A copy of Result.txt will be saved in the same directory the tool is run.
    Now click Start and type regedit into the Search box. You should see regedit.exe and its icon appear up above. Right click on this and select Run As Administrator to run the Window Registry Editor with Admin permissions.
    • Then in the Registry Editor click File, Import.
    • Navigate your way to the C:\MGtools folder and locate the fixW7BFE.reg key and select it.
    • Then click the Open button and allow this to be added into your registry
    Tell me what happend exactly. Like do you get any error messages or do you get a success message?

    If you received a success message then repeat the above import but with below to files from the MGtools folder.
    • fixW7FW.reg
    • FixW7FWdrv.reg

    Uninstall the below software:
    Conduit Engine

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.


    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

    Now attach the below log:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  5. fjdavid

    fjdavid Private E-2

    performed the tasks you sent. attached are the two text files.

    So far it seems to be working correctly.

    Frank
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay that looks much better. I just want to check your Master Boot Record too.

    Please also download MBRCheck to your desktop.

    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  7. fjdavid

    fjdavid Private E-2

    Ran MBRCheck, see attached file

    Frank
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay this log is clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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