Rootkit.ZeroAccess + "Connected" But No Internet

My problem started last week when Firefox started randomly opening 5-10 tabs at random times. And sometimes when I tried to open a link into a new tab it would redirect me to another site. It didn't happen on one specific site, and each tab was of a completely random site. I opened IE and the same thing happened. I ran Malewarebytes Anti Malware and it found trojan and 3 PUM (disable antivirus, firewall, updates or security). I removed them and after that the laptop didn't have internet. I was told to run ComboFix and at first it would only crash... On the fourth attempt (I did not run it myself) it was successful and I was told it found Rootkit.ZeroAccess. I decided to stop trying to fix it myself in case I'd make a mistake and the problem worse, so here I am.

Here are my logs. NOTES: My version of Malwarebytes is outdated by 10 days. I do not have internet access so I had to manually update it by the download you provided. I followed directions and when it was done I got a notice saying the database was missing and/or corrupt.

 

Here is the final log.

 

http://img853.imageshack.us/img853/6741/addremovexp.gif From Add/Remove Programs (via Control Panel), please uninstall the below:

• Java(TM) 6 Update 24

http://img823.imageshack.us/img823/2039/msnmsg.gif Please download Disable/Remove Windows Messenger by Doug Knox to your desktop.

• Double-click MessengerDisable.exe to run it.
• Place checkmarks in "Uninstall Windows Messenger" and "Hide Messenger from Outlook Express"
• Click Apply
• Click Exit

http://img194.imageshack.us/img194/4930/combofix.gif Fixing items using ComboFix
Make sure that ComboFix.exe that you downloaded while doing the READ & RUN ME is on your desktop -- but do not run it.
If it is not on your desktop, the below will not work.
Shut down your protection software now (antivirus, antispyware...etc) to avoid possible conflicts.
Open Notepad and copy/paste the text in the below code box into Notepad:

Code:

[COLOR="DarkRed"]KillAll::[/COLOR]
[COLOR="DarkRed"]ClearJavaCache::[/COLOR]
[COLOR="DarkRed"]Domains::[/COLOR]
[COLOR="DarkRed"]File::[/COLOR]
C:\Documents and Settings\D03298387\71Vupi5zlM9
C:\Documents and Settings\Default User\71Vupi5zlM9
[COLOR="DarkRed"]FileLook::[/COLOR]
C:\Program Files\Internet Explorer\PLUGINS\LV80ActiveXControl.dll
C:\Program Files\Internet Explorer\PLUGINS\LV71ActiveXControl.dll
[COLOR="DarkRed"]Folder::[/COLOR]
C:\WINDOWS\$NtUninstallKB41111$
C:\Documents and Settings\D03298387\Local Settings\Application Data\Conduit
[COLOR="DarkRed"]Registry::[/COLOR]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{8c9ef753-beb6-4582-b653-93ac59274437}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{36377DD7-B3EB-42f5-986F-680BAF59BA9D}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{8B63A8D6-BBED-4341-8867-790E5F524C96}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{8c9ef753-beb6-4582-b653-93ac59274437}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A531D99C-5A22-449b-83DA-872725C6D0ED}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}]

Save this file as CFScript.txt to your desktop. So now you should have both CFScript.txt and ComboFix.txt on your desktop.
Now use your mouse to drag CFScript.txt on top of ComboFix.exe and then release.
http://softvisia.com/users/Night_Raven/Security/cfsdnd2.gif
This will launch ComboFix.
Note: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
Allow ComboFix to update itself if prompted.
When ComboFix finishes, a log will be produced at C:\ComboFix.txt
Attach this log to your next message. (How to attach)

========WARNING========
The below is specifically for mischiefmanaged's computer
Do NOT run the below if you are not mischiefmanaged
Doing so may damage your PC!
========WARNING========

Attached is afd.zip

Inside is:

• afd.reg

Extract this file to the infected computer's desktop.

Double-click afd.reg and allow it to merge into the registry. You should receive a successful message.

Now reboot your PC.

Once you have rebooted...

Test your internet, If it still is not working, run the following file:

http://img254.imageshack.us/img254/945/baticonxp.gif C:\MGtools\FixNet.bat

Your PC will reboot again. Once you are back in Windows, test your internet again.

http://img195.imageshack.us/img195/9049/javaz.gif Now install the current version of Sun Java from: jre-7u2-windows-i586.exe

http://img254.imageshack.us/img254/945/baticonxp.gif Now run C:\MGtools\GetLogs.bat by double-clicking it.
This updates all of the logs inside MGlogs.zip.
When it is finished, attach C:\MGlogs.zip to your next message. (How to attach)

 

First, thanks for taking the time to help me! Ok, I did everything you said to do and still no internet. Here are my logs.

 

Code:

Checking DHCP, AFD, NetBT, TCP/IP, IPsec Service States 

   Dynamic Host Control Protocol -DHCP-     is running  
   AFD Networking Support Environment -AFD- is running  
   NetBios over Tcpip -NetBT-               is running  
   TCP/IP Protocol Driver -TCP/IP-          is running  
   IPSEC driver  -Ipsec-                    is running  

Ok that looks much better.

Now I want you to check your Device Manager for any missing or corrupt ethernet drivers.

To do this, see the below:

Click the http://www.techsupportforum.com/forums/sectools/tetonbob/StartBtn.gif button. > Run - copy and paste this command in the box devmgmt.msc then click OK.

Look for any yellow question marks or red Xs here then report back to me.

 

I see two yellow exclamation marks. The first one is in DVD/CD-ROM drives: TSSTcorp CDDVDW TS-L633M. The second one is in Ports (COM & LPT): Communications Port (COM1).

 

http://img706.imageshack.us/img706/3941/minitoolbox.gif Please download MiniToolBox and save it to your desktop and run it.

Checkmark following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List IP configuration
• List Winsock Entries
• List Devices -> All
• List last 10 Event Viewer log

Press Go and attach the result (Result.txt) that pops up. A copy of Result.txt will be saved in the same directory the tool is run.

 

Here's the log.

 

Open the Device Manager

Click the http://www.techsupportforum.com/forums/sectools/tetonbob/StartBtn.gif button. > Run - copy and paste this command in the box devmgmt.msc then click OK.

Collapse the Network Adapters list.
Right mouse click: Broadcom NetLink (TM) Gigabit Ethernet
Choose "Uninstall".
You be asked to confirm your actions, choose OK and let it uninstall.
If it asks you if you want to delete the driver software / files too, say No.
When you have done this and Broadcom NetLink (TM) Gigabit Ethernet is no longer in the Device Manager list -- Press the Scan for hardware changes button (http://img803.imageshack.us/img803/2868/scanhardware.png) or Action -> Scan for hardware changes
Allow it to reinstall your network adapter.
Reboot for changes to occur.
Test internet once you have rebooted.

 

I've got internet! Thank you so much. Is there anything I still need to do? Before I forget to ask, is it okay to delete some of the stuff I have on my desktop, like MGtools or RootRepeal and the logs when we're finished?

 

Great

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis if it present
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work through the below link:
    • How to Protect yourself from malware!

Take care and be safe!

 

Nope, no more problems. I'm replying from the laptop now. Thanks again!

 

You're welcome