I got to the last step and now will not reboot!

Welcome to Major Geeks!

Please tell us exactly what you mean by "last step"? What exactly have you already finished running? And for whatever you mean by last step, do you mean that you have not started the last step because it was already not booting after running the next to the last step? Or do you mean it stopped booting after finishing 100% of the "last step?"

 

Just a little more specific would help. But I'm going to guess, does this mean that the only program you ran was SUPERAntiSpyware and you reset after running it and then could not startup? You did not say you ran anything. You just said you ran step 1 and downloaded programs. You don't run anything in step 1. Step 3 is where they are run.


Please do the below so that we can boot to System Recovery Options to run a scan.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.


Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

I'm sorry but there is no restart in step 1. Step 1 is just download and save the files to your computer. It even said

You must have run something. What did you run?

 

So you are saying your computer crashed? Not that you were asked to reboot after running something. This is totally different. No scans were run and thus no modifications were made to your PC other than you were saving files. Thus the crash of Windows is more likely the reason for your inability to boot and not that something was deleted by the cleaning process. I'm just trying to zero in on what your real problem is.

Attach the log from FRST when you can.

 

Okay the log from FRST is the most important thing now as running it the way specified will allow us to find the components of an alureon or zero access infection which may be the reason you cannot boot.

 

First recommendation, avoid junk like below which you installed on 4/17

Code:

C:\Program Files (x86)\Uniblue

Now let's try something to see if we can get your PC to bootup.


Download this >> View attachment fixlist.txt

Save fixlist.txt to your flash drive.

• You should now have both fixlist.txt and FRST64.exe on your flash drive.

Now reboot back into the System Recovery Options as you did previously.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (See how to attach)

Now boot into normal Windows if possible and let us know if you can.

 

While working with us here, don't do anything that we do not ask you to do.

Now please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

 

Then it probably did not find and thing to disable. Just continue

 

Please just run all of the scans in the cleaning procedure and attach the logs when you finish all scans.

 

As stated in the instructions >> C:\MGlogs.zip