Windows xp -page_fault_in_nonpaged_area

Hello,

Last week my problem started. I have Dell laptop with Windows xp. Suddenly, my intel wireless stopped working with message 'can't find adapter' and then computer stopped with blue screen having full page message that starts with 'page_fault_in_nonpaged_area' error. I restarted the machine couple of times, but it always crashes with blue screen after sometime.

I read similar threads in your forum, but couldn't find a relevant one. So I started reading and executing steps written in "read and me first " of your forum.

Step 1-6 executed successfully

Here are results and problems with Step 7 (Windows OS Specific Cleaning Instructions):

i) SUPERAntiSpyware - ran successfully (log attached)

ii) Malwarebytes Anti-Malware -- ran successfully (log attached)

iii) Combofix - When I ran it, it has detected Rootkit in tcp/ip stack. It automatically rebooted the system, and started executing stages. It got stuck at stage_46 . I waited for few hours then , forcefully shutdown and started again. I saw that you instructed to go ahead if we have problem in combofix, so moved to next one. I could not find combofix log (loked at C:\) , so could not attach.

iv) RootRepeal -- As soon as I run it, computer rashes with same vlue screen. I tried twice, but the result is same. So stopped executing anymore step.

I can see that my intel wirless is working., but windows is crashing again after sometime with same blue screen (''page_fault_in_nonpaged_area' ). Also, I found that under c: drive, we have a "combofix" icon like mycomputer and under that c:, d:, e: drives having all folders and files. Looks like due to incompletion of combofix, it left system like that.

Please advise.

Kousik

 

Thanks for quick reply.

As you suggested, I tried to run MGtools, but it stopped in between as laptop crashed with blue screen. But this time, the message is not 'page_fault_in_nonpaged_area' . It has **** STOP: (some address)
*** atapi.sys - address ...... base ..... datestamp

Please advise.

 

Sorry for late reply. I could boot in safe mode, and in normal mode also it stays for 30-60 minutes before it crashes. Since the blue screen messages can not be copied, I only noted down few important phrases. Next time, I will note down the whole message. Also, I do not have boot CD. I am searching to see if I have original installation CD or not.

 

I tried twice but on both times system crashed with blue screen while MGTools was running. Please find below the message in the blue screen:
A problem has been detected and windows has been shutdown to prevent damage to your computer.

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message,
disable the driver or check with the manufacturer for driver updates. Try changing video
adapters.

Check with your hardware vendor for any bios updates. Disable BIOS memory options such as
caching or shadowing. If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Adavnced startup options, and then select safe Mode.

Technical information:

*** STOP: 0XOOOOOO8E (0XC0000005, 0XB9F1571D, 0XAEB1B580, 0X00000000)

*** atapi.sys - Address 0XB9F1571D base at B9F0B000, Datestamp 4802539d

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

 

I am extremely sorry to reply you so late. I was very busy with my official tasks, so could not pay attention to my personal laptop.

I did system restore twice, taking it well back in time, but problem remains. Now It stays for sometime then suddenly desktop color, taskbar changes like what we see in a safe mode. System response bocomes very slow, and then crashes with blue screen.

Please help.

 

Yes I fould the original Windows XP CD. However, my CD/DVD driver not working properly. Its loading content sometime, and sometime not. I guess we might have an work around. Please guide what to do with Windows XP CD.

 

Once again sorry for the delay. I had to struggle a lot to have my CD-ROM working. Anyway I could change the boot sequence through bios and go for Recovery option through Installation CD (as told by you). Please see my results below:

When I ran fixmbr it says

The computer appears to have non-standard or Invalid master boot record.
Fixing may damage your partition table if you proceed.

This could cause all the partitions in the current hard disk to become inaccessible.

If you are not having any problem accessing your device, do not continue.

Are you sure you want to write a new MBR?
I entered Y to proceed.

Then it says:

Writing new master boot record in physical drive
\Device\Harddisk0\Partition0

The new master boot record has been successfully written.

Then I executed fixboot

c:\Windows\fixboot

Fixboot can not find the system drive , or the drive specified is not valid.
Then I put exit to get out of that.


I rebooted normally then using hard drive installation. I am not waiting to see if it crashes or not. But the boot time is very high (around 20 minutes). Please advise whether I should go for reinstallation or not. I have both installation CD and driver CD. I have 2 drives, namely C and D. I have my data in D drive. I guess reinstallation will keep my data in D drive safe. Please advise.

 

My laptop crashed again.

Please advise whether I should go for reinstallation or not. I have both installation CD and driver CD. I have 2 drives, namely C and D. I have my data in D drive. I guess reinstallation will keep my data in D drive safe. Please advise.

 

I have reinstalled windows xp , and installed all drivers etc using my original CD. Everything looks to be normal now.
Thank you very much for all your help.