c0000135 %hs is missing from your computer

Discussion in 'Malware Help (A Specialist Will Reply)' started by 6th_heaven, Apr 26, 2012.

  1. 6th_heaven

    6th_heaven Private E-2

    Hi, I have been Googling for the last 6 hours with no signs of a fix when I ended up here. I have exactly the same problem as some other members where after I loaded a new anti virus program (the old one expired) my computer on reboot came up with:
    c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

    I have tried all the obvious options (start in safe mode etc none of which worked)and on reading other posts found that the solution is very specific to the individual computer.

    Sorry I am being a bit vague butI really need help :cry

    What information do you need to get me on the road to recovery?

    Thanks in advance for any information to head me in the right direction.
     
    6th_heaven, Apr 26, 2012
    #1
  2. 6th_heaven

    6th_heaven Private E-2

    Sorry I should have included the frst.txt log yesterday to hopefully make my problem easier to advise on. I have attached it here so please ask any questions about my system.
    Thanks :)
     

    Attached Files:

    • FRST.txt
      File size:
      255.1 KB
      Views:
      64
    6th_heaven, Apr 26, 2012
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I'm looking at your log now, but while I do this and work up a starting fix, please goto Add/Remove Programs and uninstall the below if found:

    MyWebSearch <<< or anything else that says My Way or My Web
    Optimizer Pro

    You have a lot of malware!!!
     
    chaslang, Apr 26, 2012
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Download this >> View attachment fixlist.txt

    Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.
    Now reboot back into the System Recovery Options as you did previously.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows can continue with the below.

    Now please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide
     
    chaslang, Apr 26, 2012
    #4
  5. 6th_heaven

    6th_heaven Private E-2

    I am absolutely shocked. You are a genius. I am able to get back into my account. Thankyou so much :-D.

    Optimiser pro etc appeared on my computer the other day and I tried to delete it but can't find any reference to this in add/remove programs.

    I am too scared to do anything on the computer now (except a lot of backing up) incase this happens to me again. What did you do to fix it or is that a trade secret?
     

    Attached Files:

    6th_heaven, Apr 26, 2012
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    You can back up important data first if you wish but you need to finish my other instructions so we can make sure all your malware is gone.

    Quite simple, I removed a bunch of infections. As I stated, you had a lot. Download cracks and key gens is not helping you. So whoever is doing that needs to stop.
     
    chaslang, Apr 27, 2012
    #6

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