Can't access desktop in any mode...

It seems to be quite a common problem. I'm running an Acer Aspire 4745G that was upgraded to Windows 7 Ultimate (64-bit) almost a year ago.

I experienced the same thing before (about a day before this whole thing happened) when I updated my new antivirus program on the same PC. Of course, back then, I was able to use Startup Repair to restore it to a point before I updated my Antivirus.

However, now: the antivirus updated, I rebooted my PC and after the Windows loading screen, I get a blue screen with this message:

STOP: c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

Of course, I checked if I could boot through Safe Mode (with Networking, with Command Prompt, and the normal Safe Mode), but none worked. So I went to the Startup Repair menu and to my surprise, I had no Restore Points.

So I resort to Startup Repair and it said:

Startup Repair cannot repair this computer automatically.

Details:
Problem Signature:

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200505
Problem Signature 05: AutoFailover
Problem Signature 06: 9
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033​

Then I go to Command Prompt to attempt to rebuild my boot configuration data and found my command prompt displaying this:

X:\windows\system32>

Which was quite weird since I only had three partitions: the System Reserve, C:\ (where I originally installed my OS), and my back-up partition D:\

When I checked if my files were still intact, I found out that C:\ had been renamed to D:\ and D:\ to E:\. Now, my System Reserved Partition is named C:\

This kinda got me frustrated since I seem to have misplaced my Windows installation disk so as to run a repair install, so I need a bit of technical help, but I don't want to bring it back to the Acer Support Center since it took me a hell of a lot to get my laptop back to normal after they "fixed" it - malfunctioning WiFi antenna, Memory Card Reader problems... etc.

So please, if anyone can help me, I would very much appreciate it.

P.S. I can't actually do a disk format just yet since half of my manuscript is somewhere there without a back-up copy and my editor is going to kill me if I lose it.

 

Welcome to Major Geeks, viarce!

http://img827.imageshack.us/img827/1263/frst.gif For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst64 and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

 

You people sure do give warm welcomes

Here's the log file from FRST.

 

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Attached is fixlist.txt

• Save fixlist.txt to your flash drive.
• You should now have both fixlist.txt and FRST64.exe on your flash drive.

Now re-enter System Recovery Options.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (How to attach)

Now attempt to boot normally.

 

Here's the log.

 

Looks good. Was boot successful?

 

YES!!! Thank you! Really, thank you for your help YOU ARE A REAL LIFESAVER!

 

You're welcome

You can delete the FRST folder at the root of C: at this time.

If you need additional help, please go through this thread: READ & RUN ME FIRST Malware Removal Guide