Malware preventing .exe files from running

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [ntsap] "C:\Windows\System32\rundll32.exe" "C:\Users\Chris\AppData\Roaming\ntsap.dll",StringFlags
O4 - HKCU\..\Run: [ntsap] rundll32.exe "C:\Users\Chris\AppData\Roaming\ntsap.dll",StringFlags

After clicking Fix, exit HJT.


Please download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe and select Run as administrator to run it.
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
btdna.exe
SUPERAntiSpyware.exe
 
:Files
C:\Users\Chris\AppData\Roaming\obcnsv.dll
C:\Users\Chris\AppData\Roaming\ntsap.dll
C:\Users\Chris\AppData\Local\temp\3EC8.tmp
C:\Users\Chris\AppData\Local\temp\dump.dat
C:\Users\Chris\AppData\Local\temp\InstallFlashPlayer.exe
C:\Users\Chris\AppData\Local\temp\nso760E.tmp
C:\Users\Chris\AppData\Local\temp\nsyC584.tmp
C:\Users\Chris\AppData\Local\temp\sgwe3t.exe
C:\Users\Chris\AppData\Local\temp\SHSetup.exe
C:\Users\Chris\AppData\Local\temp\TFRD2FA.tmp
 
:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ntsap"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"ntsap"=-
[HKEY_USERS\S-1-5-21-558473176-2019454248-1656910587-1000\Software\Microsoft\Windows\CurrentVersion\run]
"ntsap"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\iTunesHelper]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\QuickTime Task]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\TkBellExe]
:Commands
[purity]
 
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Looks like OTM worked based on what I see in your logs. If you power your PC down for a few minutes and then boot back up, does everything work okay ( including Windows Explorer loading by itself ) ?

 

Okay your last logs were basically clean but you have some residual damage from the infection. Windows Firewall service and possibly some others have been broken.


Be patient while doing the below. The fixes can take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Not sure what this is. Does it happen if you boot in safe mode?


You have multiple firewalls installed:

Since you are using PC Tools Antivirus, you need to uninstall Privatefirewall immediately and then reboot.