the sound of silence

hello guys. newbie here.

i had to reformat this old nec versapro laptop of mine but the audio was gone after installing windows xp. i then downloaded DRIVER MAX and it recommended me to download REALTEK AC'97 (version 6.60) for this NEC Electronics Hong Kong SB400 sound device. when i was installing the driver, it gave me this error: the procedure entry point_except_handler4_common could not be located in the dynamic link libray msvcrt.dll

the driver was installed just the same but i still got no sound
: this device cannot start (code10)

pls help. im going nuts following all the steps i have read in the threads, done couple of them (uninstalling reinstalling) but nothing have worked so far. windows audio is set to auto too.

thanks a bunch!

 

What is your Windows version and service pack level?

What is the file version of C:\Windows\system32\msvcrt.dll ?

Does your Device Manager show any yellow exclamation mark signs?

 

You may also want to check if the driver for your audio device is available on the NEC site http://www.nec.com/en/global/support/index.html

 

thanks for trying to hel pwillener

yes the device manager shows yellow exlamation mark signs. tried to disable and enable and it still shows. tried updating driver from there too but no luck. same with uninstalling it from there and letting windows look for the driver.

im just using xp service pack 2 version 5.1.2600

i already checked that nec link you recommended but couldnt find my nec versapro vy14m/rf-w on the site.

how would i know the file version of msvcrt.dll? sorry i tried researching for methods but i still dont know how.