Please Help with Trojan.Win32.Generic!BT

Please follow these instructions:

READ & RUN ME FIRST. Malware Removal Guide

 

In can only help you if you attach the requested logs.

 

Please attach a log that shows this infection.

 

It sounds like MBAM is doing it's job. You can add those IP addresses to your hosts file to stop them in the future. Otherwise, as you know, we are not finding any malware in the logs.

 

I don't usually advise buying any software. Your version is doing it's job at present. Just be sure to keep it all updated.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
7. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!
   
   

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

 

Download Rootkit Unhooker from HERE.
Save it to your desktop.
Now double-click to run RootkitUnhooker.
Click the Report tab, then click Scan.
Select the pages Drivers, Stealth, Files, Code Hooks. Uncheck the rest. Click OK.
Wait till the scanner has finished and then click File, Save Report.
Save the report somewhere where you can find it. Click Close.
Attach the report to your next reply.

 

Please explain which browser the redirects occur in.

 

If you are only being redirected in FireFox, do the following:

We are going to be uninstalling your old version of FireFox and installing the new version. (except use Revo to uninstall) So do the below to save bookmarks:

• Run FireFox and click Bookmarks.
• Then select Organize Bootmarks.
• Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.
After reboot, delete the below folders:

C:\Documents and Settings\UserAccount\Local Settings\Application Data\Mozilla
C:\Program Files\Mozilla Firefox

where UserAccount is the actual user account name being used.

Now reinstall FireFox from the file previously downloaded.
Import your bookmarks file. (similar process to exporting).


Is FireFox working okay now?

 

I wouldn't worry about those. Are you having any other malware issues?

 

Download the latest version of MGtools and save it to your root folder. Run the exe and attach a new C:\MGLogs.zip.

 

I am not seeing any malware in your logs. Does the redirects happen in all browsers? If not, which one (s).

 

Try using IE and see if it happens.

 

FYI this is a recognised issue with Internet Explorer 9

 

Then you may need to go back through the process of uninstalling FireFox. Let me know.

 

Go ahead and run Unhooker and remove those items listed under "Hooks". Let me know how that goes.

 

I've looked over your logs and am not finding anything. This is a puzzler. Let me consult with my colleagues.

 

I still expect that this issue is related to Firefox needing to be uninstall completely. Thus we will be doing this again but wih a little different procedure this time. I'm going to assume that you still have the bookmarks.html backup from the previous fix and I will not have you save them again. If you deleted that file, you should save it again per how you did it in message #19

You will need to shutdown Firefox right now and then open up Internet Explorer to continue. Please DO NOT reinstall Firefox until I ask you to do so.

Please uninstall Firefox right now and when/if it prompts you about saving settings make sure that you say no. This is very important!!!

Now also uninstall the below two outdated Sun Java versions:
Java(TM) 6 Update 20
Java(TM) 6 Update 24


Now install the current version of Sun Java from: Sun Java Runtime Environment


Please download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe and select Run as administrator to run it.
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

 
:Files
C:\Documents and Settings\TDS\Local Settings\Application Data\Mozilla
C:\Program Files\Mozilla Firefox
C:\Recycler\S-1-5-21-1417001333-920026266-839522115-1003\desktop.ini
C:\WINDOWS\system32\config\systemprofile\Application Data\desktop.ini
C:\Documents and Settings\TDS\Local Settings\temp\lilo.3248
C:\Documents and Settings\TDS\Local Settings\temp\svsw15z.tmp
C:\Documents and Settings\TDS\Local Settings\temp\_iu14D2N.tmp
C:\Documents and Settings\TDS\Local Settings\temp\{5B25CA6F-7180-472C-9930-D5FFCF5891D8}
C:\Documents and Settings\TDS\Application Data\AVG                                                      
C:\Documents and Settings\All Users\Application Data\AVG
C:\Documents and Settings\All Users\Application Data\Max Secure
C:\Documents and Settings\All Users\Application Data\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}


:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Remember to not reinstall Firefox yet. I need to verify your logs before we can do this.