Desktop blacked out, empty start menu, no internet

You used a more than 2 year out of date version of MGtools. Please download and use the correct version given in the READ & RUN ME and attach the new log. Run it in normal bootmode if possible. Also attach the requested log from Hitman Pro.

 

run RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.

Then immediately reboot your PC.

Now please download and save the below to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

http://download.bleepingcomputer.com/grinler/unhide.exe

Now run it ( if you are running Vista or Win 7, use right click and select Run As Administrator ). Did that help with your missing items?


Now uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 7
Java(TM) 6 Update 21

Now install the current version of Sun Java from: Sun Java Runtime Environment

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay then we will come back to this later.

Please continue and attach the log.

 

I need an MGlogs.zip from normal boot mode. Can you run in normal boot mode?

 

These logs look fine. From normal boot mode, see if you can now uninstall those old Java versions. If not, use the below to uninstall it:

Revo Uninstaller


Then install the current version.

 

According to your last logs which are from normal boot mode, your internet access is just fine. The logs show I can ping google by both IP addresss and by URL

Code:

Pinging 74.125.113.106 with 32 bytes of data:
Reply from 74.125.113.106: bytes=32 time=70ms TTL=49
Reply from 74.125.113.106: bytes=32 time=70ms TTL=49
 
Ping statistics for 74.125.113.106:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 70ms, Maximum = 70ms, Average = 70ms

================================================================= 

Pinging [URL="http://www.google.com"]www.google.com[/URL] [74.125.139.99] with 32 bytes of data:
Reply from 74.125.139.99: bytes=32 time=49ms TTL=46
Reply from 74.125.139.99: bytes=32 time=53ms TTL=46
 
Ping statistics for 74.125.139.99:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 49ms, Maximum = 53ms, Average = 51ms

================================================================= 
Doing nslookup google.com 
Server:  cdns02.comcast.net
Address:  75.75.76.76
Name:    google.com
Addresses:  2607:f8b0:4009:800::1003
   74.125.139.101
   74.125.139.100
   74.125.139.139
   74.125.139.102
   74.125.139.138
   74.125.139.113

 

Try uninstalling Avast and rebooting. It seems to have a broken firewall which could be an issue.

 

So redownload and install a current version and see what happens.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

UAC would not have anything to do with it. If Avast is causing you continued problems then use something else (like Avira).

 

Try running the unhide program with the external harddisk plugged in. Otherwise you may need to run a manual change for file/folder attributes from the command prompt.

 

You're welcome. Surf safely!