Please help! I am infected!

Welcome to Major Geeks!

You actuall have quite a few different infections on this PC.

Also I notice you have Win 7 installed but I see Vista Master Boot Record showing. Was this PC upgraded from Vista to Win 7?

We need to collect another log before continuing with cleanup.


Please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

You're welcome.

So does this PC have a valid license for Windows 7? Do you know for sure?

So are you saying that now the PC will not boot up at all no matter what you do? Or is it only a problem when trying to use the Advance Boot Options?

 

Without being able to boot the PC, there is not too much we can do for you. If you have Windows 7 Boot DVD you could try the startup repair from the DVD rather than from the System Recovery that is preinstalled.

Other options would be to make a special boot CD ( like one of the below ) but be for warned that while these can sometime get rid of infections, they can also remove infected system files which again render a PC unbootable.

• Avira Rescue CD - see the Also available in ISO format link at the bottom. Also see Tutorial for Avira Rescue CD
• AVG Rescue CD
• BitDefender Rescue USB
• F-Secure Rescue CD
• Kaspersky Rescue Disk
• SystemRescueCD
• Trinity Rescue CD

Currently, you don't have much of a choice though unless you have a Windows 7 Boot DVD or unless you want to try removing the hard disk and putting it into another PC as a slave drive and possibly manually deleting the infections we could see from your first log.

 

You're welcome.

Okay and if it still fails to boot up, try running startup repair again. Sometime it can take two or three tries to get it to work properly.

 

You're welcome.

Be patient while doing the below. The fixes can take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

Great news!

I also ran RogueKiller which seems to have found something [/QUOTE]Yes these are still left overs from the ZeroAccess infection you had. We need to fix these.

Please download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe and select Run as administrator to run it.
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Files
C:\Users\grace\AppData\Local\{c5a7cd21-e81e-b79e-ff01-2c68389e2b9e}\@
C:\Users\grace\AppData\Local\{c5a7cd21-e81e-b79e-ff01-2c68389e2b9e}\U
C:\Users\grace\AppData\Local\{c5a7cd21-e81e-b79e-ff01-2c68389e2b9e}\L
C:\Users\grace\AppData\Local\{c5a7cd21-e81e-b79e-ff01-2c68389e2b9e}
C:\$recycle.bin\S-1-5-18\$c5a7cd21e81eb79eff012c68389e2b9e\@
C:\$recycle.bin\S-1-5-18\$c5a7cd21e81eb79eff012c68389e2b9e\U
C:\$recycle.bin\S-1-5-18\$c5a7cd21e81eb79eff012c68389e2b9e\L 
C:\$recycle.bin\S-1-5-18\$c5a7cd21e81eb79eff012c68389e2b9e
C:\Users\grace\AppData\Local\Temp\{010643f1-330b-7e80-ae66-bf7ad3615c0e}
C:\Users\grace\AppData\Local\Temp\{B72DA947-8874-4C7D-A470-AD8AF6C5B91B}
 C:\$Recycle.Bin\S-1-5-21-1844650466-1170489977-922709458-27853\$IOGQ0L3.lnk

:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay I just noticed 3 more files that you need to delete. Delete the below:
C:\ProgramData\-0GLMvABJJybcKk
C:\ProgramData\-0GLMvABJJybcKkr
C:\ProgramData\0GLMvABJJybcKk

If you get those delete, you should be ready to complete the below final instructions.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!