ZeroAccess cannot run TDSKiller or MBAB Redirecting Issues

Download OTL to your desktop.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• 
  [HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
  [HJPOL] HKLM\[...]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND
  [HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND
  [HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND
  [HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
  [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
  [SHELLSPWN] HKCU\[...]\command : ("%1" %*) -> FOUND
  [SHELLSPWN] HKUS\S-1-5-21-996898381-1273632286-416286822-1000[...]\command : ("%1" %*) -> FOUND
  [SHELLSPWN] HKCR\[...]\command : ("%1" %*) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.

Now click the Files/folders tab and locate these detections:

• 
  [ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-18\$07e6bb9c83fba767df5ef9239a68591c\n --> FOUND
  [ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-21-996898381-1273632286-416286822-1000\$07e6bb9c83fba767df5ef9239a68591c\n --> FOUND
  [ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$07e6bb9c83fba767df5ef9239a68591c\@ --> FOUND
  [ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-996898381-1273632286-416286822-1000\$07e6bb9c83fba767df5ef9239a68591c\@ --> FOUND
  [ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$07e6bb9c83fba767df5ef9239a68591c\U --> FOUND
  [ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-996898381-1273632286-416286822-1000\$07e6bb9c83fba767df5ef9239a68591c\U --> FOUND
  [ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$07e6bb9c83fba767df5ef9239a68591c\L --> FOUND
  [ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-996898381-1273632286-416286822-1000\$07e6bb9c83fba767df5ef9239a68591c\L --> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Do not reboot your computer yet.

Double-click OTL.exe to start the program.

• Copy and Paste the following code into the Custom Scans/Fixes textbox. Do not include the word Code

Code:

:processes
:killallprocesses
:files
C:\Users\Kirk Hilliard\AppData\Roaming\Microsoft\Windows\Templates\155wms54cnfu2bkr4nj0p7k274t2h016fddb37a241ws0
C:\Users\Kirk Hilliard\AppData\Roaming\Microsoft\Windows\Templates\8ua16sbfju06
C:\ProgramData\-QRa0mKkYokp2uK
C:\ProgramData\-QRa0mKkYokp2uKr
C:\ProgramData\QRa0mKkYokp2uK
:commands
[PURITY]
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click the OK button.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. Just close notepad and attach this log form OTL to your next message.

Reboot.
Now re-run RogueKiller and attach the new log.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

 

Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  
  • Done! Press ENTER to exit...
  
  
• Or you will see more information like below if a problem is found:
  
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
  
  
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message.

 

Do you have your Vista install disc?

 

Vista and Win7 Recovery disc It costs $9.

To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:

1. Put the Windows Vista or Windows 7 installation disc in the disc drive, and then start the computer.
2. Press a key when you are prompted.
3. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
4. Click Repair your computer.
5. Click the operating system that you want to repair, and then click Next.
6. In the System Recovery Options dialog box, click Command Prompt.
7. Type Bootrec.exe /fixmbr, and then press ENTER.

Then re-run MBRCheck.

 

Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).

* Go to Start > Run and type: cmd.exe
* press Ok.
* At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
* press Enter.
* The process is automatic...a black DOS window will open and quickly disappear. This is normal.
* A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
* Copy and paste the results of the mbr.log in your next reply.

If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.

OK now..
Open Windows Explorer and rename the C:\mbr.log to C:\mbr.old
Go to Start > Run and type: cmd
press Ok.
At the command prompt, type: cd \
press Enter.
At the command prompt, type: mbr.exe -f
(make sure you have a space before the e and the -f)
press Enter.
At the command prompt, type: exit
press Enter.

It will produce a new report at C:\mbr.log. Please copy/paste the results in your next reply.

Reboot,very important.

 

So far, you have done excellent. Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).

Then attach the below logs:

* C:\MGlogs.zip

 

Attached is bfe.zip

Inside is:

• 
  BFE.reg

Extract bfe.reg to your desktop.
Double-click bfe.reg and allow it to merge into the registry. If you get a "successfully merged into registry" type of message, reboot your PC and see if you can turn on BFE, or if it is already turned on.

You can run these commands from the command prompt.

• net start bfe
• sc qc bfe

 

Go to start / run / type in:
services.msc
When the window opens, scroll down to the Base Filtering service and tell me what it is set to.

 

Set it to manual and then do the fix again.

 

You should be good to go now.

You are most welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
7. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!
   
   

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0