Help with internet explorer has stopped working

Discussion in 'Software' started by pongo, Nov 6, 2012.

  1. pongo

    pongo Staff Sergeant

    I all of a sudden get this popup and i can,t do anything ,i have to go to safe mode any help in fixing this...heres the code im getting in regular mode..windows 7

    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d6727a7
    Fault Module Name: MSVCR80.dll
    Fault Module Version: 8.0.50727.6195
    Fault Module Timestamp: 4dcddbf3
    Exception Code: c0000005
    Exception Offset: 000153fe
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
     
  2. falconattack

    falconattack Command Sergeant Major

    Hi my friend , are you checking your system about virus ? I have found this

    https://getsatisfaction.com/dellmalaysia/topics/app_crash-1ec0g7

    data execution prevention is the tricky point maybe or you can read this

    http://forums.techguy.org/windows-7/1015626-solved-explorer-not-working.html

    i hope this helps you :wave
     
  3. pongo

    pongo Staff Sergeant

    still getting same pop-up.i also see this but im not sure how to do it in safe mode.

    app crash is often caused by DEP. If in event viewer (type eventvwr in search) you go to windows logs>application tab and find errors that list app crash and have the event ID 1000 source 100, it is more than likely DEP.

    DEP or data execution prevention is located in system control panel>advanced settings>performance> DEP and is by default set to win apps only. You can exclude explorer from the list but only if you are sure it isnt a virus and have the event viewer ID listed above.
     
  4. falconattack

    falconattack Command Sergeant Major

    You can go to

    Start
    Run eventvwr
    Ok

    Finding the red flag ( pictures below ) might help you :wave
     

    Attached Files:

  5. pongo

    pongo Staff Sergeant

    i dont see any error,s running that?
     

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