Help with Zero Access removal

Welcome to Major Geeks!

Please download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe and select Run as administrator to run it.
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Services
00937181
 
:Files
C:\Windows\SysNative\drivers\00937181.sys
C:\Windows\system32\drivers\00937181.sys
C:\Users\David\AppData\Local\{49578140-174e-41f5-067a-fe064ea58cb0}\@
C:\Users\David\AppData\Local\{49578140-174e-41f5-067a-fe064ea58cb0}\U
C:\Users\David\AppData\Local\{49578140-174e-41f5-067a-fe064ea58cb0}\L
C:\Users\David\AppData\Local\{49578140-174e-41f5-067a-fe064ea58cb0}\n
C:\Users\David\AppData\Local\{49578140-174e-41f5-067a-fe064ea58cb0}
C:\Windows\Installer\{49578140-174e-41f5-067a-fe064ea58cb0}\U
C:\Windows\Installer\{49578140-174e-41f5-067a-fe064ea58cb0}\n
C:\Windows\Installer\{49578140-174e-41f5-067a-fe064ea58cb0}\L
C:\Windows\Installer\{49578140-174e-41f5-067a-fe064ea58cb0}\@
C:\Windows\Installer\{49578140-174e-41f5-067a-fe064ea58cb0}
C:\$recycle.bin\S-1-5-18\$49578140174e41f5067afe064ea58cb0\@
C:\$recycle.bin\S-1-5-18\$49578140174e41f5067afe064ea58cb0\U
C:\$recycle.bin\S-1-5-18\$49578140174e41f5067afe064ea58cb0\L
C:\$recycle.bin\S-1-5-18\$49578140174e41f5067afe064ea58cb0
C:\$Recycle.Bin\S-1-5-21-2104210075-4036727065-2304205040-1001\$I93EJ8Z.exe
C:\$Recycle.Bin\S-1-5-21-2104210075-4036727065-2304205040-1001\$IEJZH6Z.exe
C:\$Recycle.Bin\S-1-5-21-2104210075-4036727065-2304205040-1001\$R93EJ8Z.exe
C:\$Recycle.Bin\S-1-5-21-2104210075-4036727065-2304205040-1001\$REJZH6Z.exe
C:\Users\David\AppData\Local\Temp\*.*
C:\Windows\TEMP\*.*

:Reg
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're logs look good now so I have to defer to you to tell me if any problems remain now after rebooting.

SuperAntiSpyware is not an antivirus program. It is an antispyware program only. What is best is subjective and could change several times per month with various updates? In reality the all provide some level of protection which is needed, but none of them are perfect. In fact they are far from it. A major reason why forums like this exist! However Avira has been getting good ratings for awhile. You may want to check it out.

 

You're welcome. Happy Holidays to you too.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
8. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!