BSOD when attempting to place attachment or upload a file or document.

Opertaing system Win 7 64 bit

AS of the other day after installing a new Canon printer and updating driver I discovered that when attempting to place an attachment to an email or upload a file or document I immediately got BSOD with message shown below.PC restarted normally and operates as it should bar the fault indicated...would really appreciate some advice on this as its doing my head in!!Actions I have taken shown at bottom of post.....Minidump included......Many thanks






Message on BSOD

A problem has been detected and windows has shut down to prevent damage to your computer.
Check to see if you have adequate disc space.If a driver is identified in the stop message,disable driver or check for updates.Try changing video adaptors.
Check for BIOS updates.
Disable BIOS memory options such as caching or shadowing.


TECH INFO: Stop:0X0000001E(OXFFFFFFFFFOOOOOO5,OXFFFFF880077E5CCO,OXOOOOOOOOOOOOOOOOO,O XOOOOOOOOOOOOOOOOO

MINIDUMP FILE
**************************Wed Jan 23 16:14:28.055 2013 (UTC + 5:30)**************************
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\012313-22573-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333

System Uptime: 0 days 0:19:12.210

Probably caused by : ksecdd.sys ( ksecdd!KsecProcessSecurityContext+293 )

BugCheck 1E, {ffffffffc0000005, fffff880087a1cc0, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)

Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880087a1cc0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR: 0x1E_c0000005_R

PROCESS_NAME: System

FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_ksecdd!KsecProcessSecurityContext+293

CPUID: "Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz"

MaxSpeed: 3200

CurrentSpeed: 3191

BIOS Version P01-A3

BIOS Release Date 05/17/2010

Manufacturer Acer

Product Name Aspire M3910

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 23 15:09:40.740 2013 (UTC + 5:30)**************************
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\012313-15880-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333

System Uptime: 0 days 0:13:14.896

Probably caused by : ksecdd.sys ( ksecdd!KsecProcessSecurityContext+293 )

BugCheck 1E, {ffffffffc0000005, fffff880088c1cc0, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)

Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880088c1cc0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR: 0x1E_c0000005_R

PROCESS_NAME: System

FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_ksecdd!KsecProcessSecurityContext+293

CPUID: "Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz"

MaxSpeed: 3200

CurrentSpeed: 3191

BIOS Version P01-A3

BIOS Release Date 05/17/2010

Manufacturer Acer

Product Name Aspire M3910

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 23 00:21:57.792 2013 (UTC + 5:30)**************************
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\012213-17206-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333

System Uptime: 0 days 0:15:59.321

Probably caused by : ksecdd.sys ( ksecdd!KsecProcessSecurityContext+293 )

BugCheck 1E, {ffffffffc0000005, fffff88009381cc0, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)

Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88009381cc0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR: 0x1E_c0000005_R

PROCESS_NAME: System

FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_ksecdd!KsecProcessSecurityContext+293

CPUID: "Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz"

MaxSpeed: 3200

CurrentSpeed: 3191

BIOS Version P01-A3

BIOS Release Date 05/17/2010

Manufacturer Acer

Product Name Aspire M3910

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Actions Taken so far:Network related drivers Realtek PCIe GBE Family Controller Name & Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC. Removed,then scanned PC for for hardware devices....items reinstalled drivers updated........still getting BSOD when attempting to upload attachments or files!!!!

Another item within network besides Realtec was an item termed Microsoft Virtual WiFi Miniport adaptor
I didnt touch this and attempts to update driver were met with red line warnings from Windows??
On visiting Microsoft site to see what item was I noted many people are having problems

 

So the problem started after you installed the Canon driver?

Can you uninstall or disable that driver temporarily, to see if the problem goes away?

 

First thing I did was system restore..no improvement.

Then removed all MP drivers (printer MP499) also removed printer.On attempting upload of attachments or files,did NOT get BSOD instead PC instantly shut down to black screen F1 set up and F12.PC easily restarted from "start windows normally" or "safe mode screen".

Whilst printer was removed went into safe mode and did further restore.No improvement.

reinstalled printer and software,updated drivers.Back to BSOD when attempting uploads/attachments etc.

Apologies should have included this in actions taken in original post!

 

Greetings, caskin...

The ksecdd.sys causing the crash is the Kernel Security Support Provider Interface and is an integral Windows system file. Do you have a valid Windows installation disk? If so, I suggest you run a System File Check (SFC) to attempt to repair that file - it may have been damaged and/or corrupted by the printer installation/uninstallation process.

 

Hi Thanks for advice ..ran SFC /SCANNOW...outcome as :No integrity violations

 

That ain't good. If you use a web-based email client, have you tried a different browser? For that matter, what are you using as an email program - maybe something's amiss there?

 

Did you install the Canon driver from the disk that came with your printer, or did you download the latest driver from the Canon site?

If you installed from disk, then try installing the latest driver from the Canon website.