did the malware routine, windows explorer and win7 problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by dkk, May 9, 2013.

  1. dkk

    dkk Private E-2

    I did the 'malware read and run me first', and still have problems so I have attached my logs.

    I have Win7 and when I open a windows explorer the window is mostly blank; icons are gone and the window address bar shows it's loading but never finishes. then eventually after a while all of windows slows to a stop and chrome closes and won't open, and various bad windows error messages (which I only saw once and didn't catch the details of), but everything works again on a restart, after which the problems kick off again. I was tempted to delete the items found in RogueKiller because I guessed that they were the main cause of it all, but I didn't and there were some other things found in the other scans.
     

    Attached Files:

  2. dkk

    dkk Private E-2

    is there a place to show me how to check through my logs for myself?
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!
    Did you really mean Windows Explorer or did you mean Internet Explorer?

    Actually these sound more like Windows problems not malware problems, but let's cleanup some junkware and see what happens.

    They are not problems. They are normal settings.

    Uninstall Ask Toolbar


    Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Also you have a lot of stuff collecting in Temp folders. Did you run CCleaner as requested?
     
  4. dkk

    dkk Private E-2

    I am so so sorry I did not do the CCleaner step :cry. I have some cookies I cannot lose and did not want to lose them nor did I know if I could run the clean and keep them. I since found out by googling that you can keep some cookies by setting the options. If I had known I could have kept them I would have run the cleaner before the other steps as asked. If I post here again I promise I will not skip a step; this site is so helpful, pls don't ban/ignore.

    I have also learned that the problem only starts if I go into one folder, my downloads folder; then all programs become slow and crashy, and the windows explorer when opened starts looking like the pic I am attaching to this post, and opening a folder never finishes loading the files.

    I never had the ask toolbar because I always watch keenly when installing programs that things like that don't get installed but didn't know the ask bar was harmful.

    If you will still help me, should my next step be to run the cleaner then run the read and run me, which I realise now would nullify the checking through of my logs you already did?
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run CCleaner now. You can either uncheck the cleaning of Cookies or you can use the options menus to save what cookies you want. Cookies are not problems anyway. I'm more concern with your temp files.

    Still does not seem like a malware problem. DO you have a lot of large files in this folder?

    Yes you do have it which is why I said to uninstall it. I also gave additional instructions which will manually clean it up too. It is not so much malware as it is junkware/foistware which most people do not knowingly install nor do they want it.

    Just run Ccleaner and finish the rest of my instructions.
     
  6. dkk

    dkk Private E-2

    ran the ccleaner, temp files are gone; i do not have a huge amount of files or any more than i've had before in my downloads folder; i have done the jrt, log attached; tried the downloads folder again after i did the clean and the jrt, still goofs up.
     

    Attached Files:

    • JRT.txt
      File size:
      3.3 KB
      Views:
      3
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What is the full path to this downloads folder?
     
  8. dkk

    dkk Private E-2

    C,docs and settings,users,user,downloads
    My windows profile is 'user', that's more or less what the address is I'm guessing as I'm not at the CPU now

    I also noticed a strange briefly appearing anomalous square in the top left of my screen about 10 or 20 px which looked suspect. And chrome is doing a thing (even tho i now avoid downloads folder) where save as dialog does not appear when saving anything and tabs then freeze in a way which chrome cannot close them could be nothing but I did download everything into downloads folder til I changed it after I started having the problem with the downloads folder. Restarting chrome resolves it for a fair amount of usage time, though it restarts with tabs which don't match exactly where I was with all the tabs when I closed to restart chrome but from slightly before

    I never had any problems with win7 before, I know I don't know as much as you do but it feels like a virus/infection/mal etc
     
  9. dkk

    dkk Private E-2

    Windows has been saying it needs to abort retry ignore a lot recently also, this was slightly before dl folder stuff
     
  10. dkk

    dkk Private E-2

    also when my system is slow, the ram is about 2gb over normal
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Cannot be in C:\documents and settings because that is a restricted folder in Win 7. More likely you mean C:\users\user\downloads ?

    Uninstall Chrome, reboot and reinstall.


    Not based on your logs. Seems more like file system corruption. Try moving the files out of this folder completely and deleting this folder.
     

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