Malware logs

Welcome to Major Geeks!

Uninstall the below very old versions of software:
Java(TM) 6 Update 37
Now install the current version of Sun Java from: Sun Java Runtime Environment

Now run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O4 - HKCU\..\Run: [dertm] "C:\Windows\System32\rundll32.exe" "C:\Users\Paul\AppData\Roaming\dertm.dll",GetFunction2
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)

After clicking Fix, exit HJT.

Please download OTM by Old Timer and save it to your Desktop.

• Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Users\Paul\AppData\Roaming\dertm.dll
C:\Users\Paul\AppData\Local\Temp\launchie.vbs
C:\$recycle.bin\S-1-5-18\$af371bd003a32cd7f7e5648814b76cfb\@
C:\$recycle.bin\S-1-5-21-2377422814-4180449838-3438438577-1001\$af371bd003a32cd7f7e5648814b76cfb\@
C:\$recycle.bin\S-1-5-18\$af371bd003a32cd7f7e5648814b76cfb\U
C:\$recycle.bin\S-1-5-21-2377422814-4180449838-3438438577-1001\$af371bd003a32cd7f7e5648814b76cfb\U
C:\$recycle.bin\S-1-5-18\$af371bd003a32cd7f7e5648814b76cfb\L
C:\$recycle.bin\S-1-5-21-2377422814-4180449838-3438438577-1001\$af371bd003a32cd7f7e5648814b76cfb\L
C:\$recycle.bin\S-1-5-18\$af371bd003a32cd7f7e5648814b76cfb
C:\$recycle.bin\S-1-5-21-2377422814-4180449838-3438438577-1001\$af371bd003a32cd7f7e5648814b76cfb
C:\Windows\Temp\*.*
C:\Users\Paul\AppData\Local\Temp\*.*
:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"dertm"=-
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{043C5167-00BB-4324-AF7E-62013FAEDACF}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{924A0AF3-8D4D-4D3A-9EC1-98F61B2295BB}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9B1A1BD0-4FA7-4C43-BF68-9451AA26A2C2}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\s]
[-HKEY_USERS\S-1-5-21-2377422814-4180449838-3438438577-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Uninstall AVG 2013 and then reboot. After reboot, continue with the below.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Which problem is that? The last fix resolved the problem I saw related to networking. Previously you had the below issues in your logs. See the red highlight.

Code:

=====================================================================================  
Checking Base Filtering Engine Service State and Dependencies 
[COLOR=red][B]Base Filtering Service               is NOT running[/B][/COLOR]  
        C:\Windows\system32\bfe.dll exists  
   Remote Procedure Call {RPC}- Service is running  
   DCOM Server Process Launcher Service is running  
=====================================================================================  
Checking Windows Firewall Service -MpsSvc- State 
.
[B][COLOR=red]Windows Firewall Service is NOT running[/COLOR][/B]  
        C:\Windows\system32\FirewallAPI.dll exists  
=====================================================================================  
Checking Windows Firewall Authorization Driver Service -mpsdrv- State 
.
[B][COLOR=red]Windows Firewall Authorization Driver Service is NOT running[/COLOR][/B]  
        C:\Windows\system32drivers\mpsdrv.sys exists  
=====================================================================================  

These are all fixed now. Are you saying that you cannot connect to the internet? If that is true, power down your PC and make sure that all cables are connected properly to your router and modem...etc and make sure they are on. Then power up your PC again. If you are using wireless then try a wired connection.

Did you run Windows Repair from your Desktop as requested? Did it run all the way thru to the end and did you select all the options requested? I did not see the typical repair logs it would create when run.

 

Is AVG still uninstalled? Is your Windows Firewall enabled or disabled? If enabled see if disabling it changes anything. Also note that during our process, we requested that you disable UAC and leave it disabled. Per your logs, I see it is enabled.

Run the below on Firefox:

Reset Firefox to Defaults

Does this help with Firefox

 

Has similarities but his infection is obviously still present and when present, it could cause this problem. Your infection is apparently gone, but there is still residual damage.

I noticed that the Windows Defender service entry has also been deleted from the registry. Let's see if we can fix this and see if it has any affect. Since you reinstalled AVG, you need to disable it before continuing:


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.
Now reboot your PC. After reboot, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).





Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

I have a feeling the above will not change anything. We may need to delete Windows Defender folders. I'm wondering it it got infected. In fact if the above does not help, our next step will be to try renaming the Windows Defender folders ( there are a few on x64 ) to see what happens.

 

Update: I just found the below new release:

http://blog.malwarebytes.org/news/2013/05/malwarebytes-anti-rootkit-beta-1-06/

Notice it states:

It may be worth a shot at running this.

 

Okay you did not make valid attachments. I would still like to see them.

However we can also continue on with the below now.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove, you can delete these files now.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

If you wish, either of the two are in my favorite charities

• American Cancer Society
• Make A Wish Foundation

Thanks!

 

Excellent. Thanks!