Malware Removal - Here are my logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by Kileybrokeit, Jul 12, 2013.

  1. Kileybrokeit

    Kileybrokeit Private E-2

    The problem on my computer is the ads on the websites show women in underwear. It probably started a few weeks ago when my son and his friend were on my computer.

    I also just got a message saying I needed to update java. Should I go ahead and do this now?

    I know my windows update isn't up to date because I have not been able to update them. I can click some individual updates and the pc runs fine. Othertimes I update windows and startup will lock up which then turns into a vicious cycle that never gets completed. I may need to get help with this step from a computer store.

    I really appreciate the help.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here like you are doing. And you are even saving multiple versions of the same programs here. You need to stop downloading to the Desktop!!!!!!



    Uninstall the below programs. If you do not find any of them or they will not uninstall, just keep going on.
    BrowserProtect
    Homepage Protection
    SafeSaver 1.74
    soafuE sauve

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Services
    BrowserProtect
     
    :Files
    C:\Users\Dogcat\Desktop\ComboFix.exe
    C:\Program Files (x86)\Common Files\Homepage Protection
    C:\ProgramData\soafuE sauve
    C:\ProgramData\BrowserProtect\2.6.1040.25\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe
    C:\ProgramData\Babylon
    C:\ProgramData\BrowserProtect
    C:\Users\Dogcat\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserProtect\Uninstall BrowserProtect.lnk
    C:\Users\Dogcat\AppData\Roaming\Babylon
    C:\Users\Dogcat\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserProtect
    C:\Users\Dogcat\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserProtect
    C:\Users\Dogcat\AppData\Roaming\Mozilla\Firefox\Profiles\4e6ksoc4.default\bProtector_extensions.sqlite
    C:\Users\Dogcat\AppData\Roaming\Mozilla\Firefox\Profiles\4e6ksoc4.default\bprotector_prefs.js
    C:\ProgramData\soafuE sauve
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\soafuE sauve
    C:\Program Files (x86)\SafeSaver
    C:\Windows\TEMP\*.*
    C:\Users\Dogcat\AppData\Local\Temp\*.*
    
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{924C3DC2-8E4E-432E-F973-9A2174A39774}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SP_f5d3e0aa]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{924C3DC2-8E4E-432E-F973-9A2174A39774}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SP_f5d3e0aa]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Homepage Protection]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Homepage Protection]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4efd-BAD7-B9B4CB4BC693}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4efd-BAD7-B9B4CB4BC693}]
    [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BrowserProtect]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Babylon]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DataMngr]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4efd-BAD7-B9B4CB4BC693}]
    [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\BrowserProtect]
    [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\BrowserProtect]
    [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BrowserProtect]
    [-HKEY_USERS\S-1-5-21-3518730105-3027632610-2268540525-1001\Software\DataMngr]
    [-HKEY_USERS\S-1-5-21-3518730105-3027632610-2268540525-1001\Software\DataMngr_Toolbar]
    [-HKEY_USERS\S-1-5-21-3518730105-3027632610-2268540525-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{4D2D3B0F-69BE-477A-90F5-FDDB05357975}]
    [-HKEY_USERS\S-1-5-21-3518730105-3027632610-2268540525-1001\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings]
    [-HKEY_USERS\S-1-5-21-3518730105-3027632610-2268540525-1001\Software\Softonic]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ABD3B5E1-B268-407B-A150-2641DAB8D898}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F2810ED0-3D07-31B8-3C65-25B2A0F54AE0}]
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
    "AppInit_DLLs"=""
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{7C7D4F23-2B4E-40F1-801F-BA06FB63A619}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{36377DD7-B3EB-42f5-986F-680BAF59BA9D}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{483830EE-A4CD-4b71-B0A3-3D82E62A6909}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. Kileybrokeit

    Kileybrokeit Private E-2

    Thanks for the very fast reply Chaslang!

    I will work on clearing off my desktop. (My desktop at home in the house is exactly as cluttered as the one on my computer)

    Here are the new logs that you asked for:

    The computer is running a bit faster but I'm still getting the "give ugly girls a chance" ads and "japanese girls" ads.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Using which browsers. Please try all 3 that you have but only have one opened/running at any time. Try Internet Explorer, then Chrome, and then Firefox. Then tell me the results.
     
  5. Kileybrokeit

    Kileybrokeit Private E-2

    I tried Internet Explorer, then Chrome, and then Firefox.
    Internet Explorer is ok.
    Chrome is ok.
    Firefox still has the problem ads.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  7. Kileybrokeit

    Kileybrokeit Private E-2

    Better except Firefox opens to www1.delta-search.com

    I also haven't been able to update internet explorer for quite some time.
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    So set the home page to what you want.

    Are you referring to Windows Update? If so, have you tried it now after all these fixes.
     

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