Trojan Banker and high DPC

Discussion in 'Malware Help (A Specialist Will Reply)' started by Kintelligence, Aug 1, 2013.

  1. Kintelligence

    Kintelligence Private E-2

    I've had DPC latency issues for a while now and I've tried fixing it by reflashing BIOS, reinstalling drivers and all the recommended steps.
    I didn't suspect malware till recently when I found that someone had access to my bank account online. Turns out that there was a trojan banker on my pc.
    Along with the trojan banker I found some more malware by scanning with Malwarebytes Anti Malware and I proceeded to delete these and run a pc recovery cd from F-secure.
    I still have DPC latency issues and I'm not sure whether my pc is clean yet. I would rather not have someone access my bank account again.
    I only stumbled upon Major Geeks Support Forum when looking for ways to ensure that my pc was now clean.
    As I've already run some scans and deleted some files before I was introduced to the guide on this site I've attached two logs from MBAM, the first one where malware was found and the recent one with the most recent update.
    My DPC issues began more than a month ago and I first realised that someone had access to my bank account when they requested a new password a week ago.
     
  2. Kintelligence

    Kintelligence Private E-2

    The logs are attached in this comment because I did not realise that they could be attached to the main thread post.
     

    Attached Files:

  3. Kintelligence

    Kintelligence Private E-2

    I am sorry. Didn't mean to reply twice to my own thread. As I have 6 logs in total there wasn't enough space in the first comment. I apologize for any inconvenience.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Based on your logs you do not have a trojan banker problem. The file in you Malwarebytes logs should have been something you recognized as something you installed for either gaming of movie/video or graphics design related.

    http://www.shouldiremoveit.com/Xara-XS-63438-program.aspx

    It even shows in your installed programs list as Xara XS

    The only stuff I see in your logs is some Ask Toolbar junkware which you could just have Hitman fix if you wish.
     
  5. Kintelligence

    Kintelligence Private E-2

    Thanks for the reply!
    Xara xs is a drawing program, or atleast I think so.
    Haven't used it in a long time so I'll just go ahead and uninstall it along with the junkware you mentioned.
    You said that my logs showed no signs of banker trojans, but are there any other things I should be aware of, or can I consider my PC clean now?
    Do you know of any kind of malware that might cause DPC latency, or can I assume that it's something driver/ hardware related?
     
  6. Kintelligence

    Kintelligence Private E-2

    When removing the ask tool ar through Hitman do I just delete all files int the askbar catagory?
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    First check to see if you see it installed. If so uninstall it. Then run Hitman and have it fix those Ask Toolbar items.

    DPC Latency is typical more of a hardware issue. There was no malware in your logs. Just the Ask Toolbar junkware.

    Ever run the below?

    http://www.thesycon.de/deu/latency_check.shtml
     
  8. Kintelligence

    Kintelligence Private E-2

    Yes I've run DPC checker and LatencyMon. Should I simply let hitman delete all the askBat related files?
    Will look further into DPC on my own. Thank you for the help.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes as I said in my last reply. ;) This will not fix DPC issues though.
     

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