Help Please: Blue screen (message in post) not sure where to post this

First off I built this PC myself about a year and a half ago maybe longer I think. I don't know anything at all about hardware and stuff like that.. I did a bit of research at the time and talked to some people and that's how I found out what components I needed to build a decent gaming PC fora round 1k bucks. I YouTubed how to build it and it's been running fine up until now.

When I play a game called Everquest 2 it randomly locks up my whole PC. Sometimes I get a blue screen with this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 00000000B002006C
BCP2: 0000000000000006
BCP3: 0000000000000000
BCP4: FFFFF880049F913B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081413-19203-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-64178-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt


I've played that game before for hours on end in the past just fine. Now, when I play it... the PC locks up. Sometimes it takes 45 minutes to happen.. sometimes 10. Sometimes an hour. But it usually does happen in an hour or less.

What can I do to fix this problem please?

 

A Stop 0xD1 is almost always caused by a device driver.

Go to C:\Windows\Minidump\ and copy all the *.dmp files to your Desktop, zip them and attach the zip here, we'll try to find the problem.

 

Thank you so much. I've attached the request zip.

 

Ok, it's looking like the biggest problem is with USB, more specifically, the drivers for the WD external drive, update them with the WD SES Driver x64 from here: http://wdc.custhelp.com/app/answers/detail/search/1/a_id/5419

wdcsam64.sys Wed Apr 16 09:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver 2008 driver version has known BSOD issues in Windows
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys


There are other older USB -related drivers too, mostly for Logitech devices, please update them all, if you can. (Logitech drivers in bold in the bottom table.)

It's possible that one of your nVidia graphics drivers is corrupt; reinstall, or get the latest version and install it.

Any further crashes, zip and attach the new dumps and we'll look them over.


BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Debug session time: Thu Aug 15 00:57:24.159 2013 (GMT+1)
Loading Dump File [C:\Users\RoLY\SysnativeBSODApps\081413-19203-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:23:10.986
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1b513b )
BugCheck D1, {b002006c, 6, 0, fffff880049f913b}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Bugcheck code 000000d1
Arguments: 
Arg1: 00000000b002006c, memory referenced
Arg2: 0000000000000006, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880049f913b, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+1b513b
MaxSpeed:     3400
CurrentSpeed: 3410
BiosVersion = 0210
BiosReleaseDate = 03/12/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Aug  7 01:26:54.954 2013 (GMT+1)
Loading Dump File [C:\Users\RoLY\SysnativeBSODApps\080613-18501-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 2 days 5:46:38.156
Probably caused by : hardware ( USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+277 )
BugCheck D1, {bd5c50, 2, 0, fffff880040b112b}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000bd5c50, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880040b112b, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
MaxSpeed:     3400
CurrentSpeed: 3410
BiosVersion = 0210
BiosReleaseDate = 03/12/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Aug  4 19:39:04.747 2013 (GMT+1)
Loading Dump File [C:\Users\RoLY\SysnativeBSODApps\080413-34133-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 2 days 15:56:49.575
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_CheckTimeout+12 )
BugCheck D1, {58, 2, 0, fffff88004015d0e}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000058, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004015d0e, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_USBPORT!USBPORT_Core_CheckTimeout+12
MaxSpeed:     3400
CurrentSpeed: 3410
BiosVersion = 0210
BiosReleaseDate = 03/12/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jun 13 03:53:38.527 2013 (GMT+1)
Loading Dump File [C:\Users\RoLY\SysnativeBSODApps\061213-17830-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 19:34:32.729
Probably caused by : hardware
BugCheck 124, {0, fffffa800d7e4028, be000000, 800400}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Bugcheck code 00000124
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d7e4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
MaxSpeed:     3400
CurrentSpeed: 3410
BiosVersion = 0210
BiosReleaseDate = 03/12/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
[/font]

*** 3rd PARTY DRIVER LIST ***

Code:

[font=lucida console]
AsIO.sys                    Tue Aug 24 02:53:02 2010 (4C7325FE)
GEARAspiWDM.sys             Thu May  3 20:56:17 2012 (4FA2E2E1)
HECIx64.sys                 Thu Nov 10 00:52:25 2011 (4EBB2049)
[B]LGBusEnum.sys               Tue Nov 24 01:36:48 2009 (4B0B38B0)
LGVirHid.sys                Tue Nov 24 01:36:48 2009 (4B0B38B0)[/B]
MpFilter.sys                Wed Oct 31 22:43:06 2012 (5091A97A)
RTKVHD64.sys                Tue Jun 12 11:02:32 2012 (4FD713B8)
Rt64win7.sys                Tue Jun 12 15:00:29 2012 (4FD74B7D)
RtNdPt60.sys                Mon Jul 20 03:27:32 2009 (4A63D614)
amdxata.sys                 Fri Mar 19 16:18:18 2010 (4BA3A3CA)
asmthub3.sys                Tue Feb 21 08:54:06 2012 (4F435BAE)
asmtxhci.sys                Tue Feb 21 08:53:58 2012 (4F435BA6)
exfat.SYS                   Tue Jul 14 00:23:29 2009 (4A5BC1F1)
intelppm.sys                Tue Jul 14 00:19:25 2009 (4A5BC0FD)
iusb3hcs.sys                Mon May 21 08:23:42 2012 (4FB9ED7E)
iusb3hub.sys                Mon May 21 08:21:36 2012 (4FB9ED00)
iusb3xhc.sys                Mon May 21 08:21:40 2012 (4FB9ED04)
[B]ladfGSCamd64.sys            Mon Apr 11 19:41:01 2011 (4DA34B3D)
ladfGSRamd64.sys            Mon Apr 11 19:41:07 2011 (4DA34B43)
lvbflt64.sys                Wed Jan 18 06:39:53 2012 (4F166939)
lvrs64.sys                  Wed Jan 18 06:40:36 2012 (4F166964)
lvuvc64.sys                 Wed Jan 18 06:41:08 2012 (4F166984)[/B]
mcaudrv_x64.sys             Sun Jan 29 06:54:55 2012 (4F24ED3F)
mcvidrv_x64.sys             Wed Dec 14 05:44:59 2011 (4EE837DB)
nvhda64v.sys                Mon May 21 14:10:39 2012 (4FBA3ECF)
nvlddmkm.sys                Fri Jan 18 13:22:15 2013 (50F94C87)
rzudd.sys                   Wed Nov  7 07:49:47 2012 (509A129B)
wdcsam64.sys                Wed Apr 16 09:39:08 2008 (4805BB2C)[/font]

 

Ok thanks. I updated the Nvidia driver after I posted the zip.. but the game still keeps freezing my computer and locking it up. It only happens when I'm playing that game and it usually happens in less than an hour. Is there a way to see what is causing that problem? I figured it was my graphics driver needing an update but that wasn't the case.


And as for those Logitech drivers.. which ones do I need exactly? I only have 2 Logitech devices on my PC and that is a wireless headset and a webcam. But there's more than 2 items in bold that you showed me.

Thanks.

 

The most important thing from what I can see is updating the WD drivers or removing completely the device and related drivers/software. Even if USB only ranked 2x in the 4x crashes, it's not inconceivable that it was the cause of the problems leading to the other 2 crashes, leaving nVidia and the CPU with the smoking guns.

Details on the Logitech drivers listed, if you don't have them or they aren't connected any more, uninstall the drivers/software for them:

LGVirHid.sys Tue Nov 24 01:36:48 2009 (4B0B38B0)
Logitech Gamepanel Virtual HID Device Driver
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

LGBusEnum.sys Tue Nov 24 01:36:48 2009 (4B0B38B0)
Logitech Keyboard
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

ladfGSCamd64.sys Mon Apr 11 19:41:01 2011 (4DA34B3D)
Driver for the Logitech GSeries Headset
http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys

ladfGSRamd64.sys Mon Apr 11 19:41:07 2011 (4DA34B43)
Driver for the Logitech GSeries Headset
http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys

lvbflt64.sys Wed Jan 18 06:39:53 2012 (4F166939)
Logitech Webcam Software driver
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys

lvrs64.sys Wed Jan 18 06:40:36 2012 (4F166964)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys

lvuvc64.sys Wed Jan 18 06:41:08 2012 (4F166984)
Logitech USB Video Class Driver (WebCam)
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys

 

I can't find the drivers on Logitech's site.. For some reason they only have the software download for the devices and not the drivers. Unless I'm not looking in the right place.

I went to the downloads section and selected the devices I have and it is only showing software for them.rolleyes

 

It wouldn't let me edit my previous post but this is what I did:

I uninstalled all of the Logitech software I had on my PC and then manually went in and deleted those .sys files you listed.

Unplugged all of my Logitech devices

Rebooted

Plugged in each device one by one and let it install drivers automatically

Downloaded webcam and then headset software

Hope that gets everything updated correctly? If the game still crashes I will post back and let you know.

Thanks

 

Grrrr ok after all of that still same problem.

Game locked up my PC after 30 to 45 min. No blue screen or anything just completely froze and locked up pc as usual.

I checked the minidump folder and those files weren't updated today so I doubt the reason why the PC locked up would be in there?

Please help me fix this it's very frustrating.

 

The drivers loaded automatically would have been the same as the ones you removed/deleted. The way around this would have been to have uninstalled the devices individually via Device Manager and, when prompted, removed the software/drivers from Windows' storage as well.

If you installed the webcam and headset software, not just downloaded it , that should have refreshed the drivers too - hopefully, with later versions; you can check/compare the dates on the drivers, they should be named the same and in the same locations from which you removed the old ones.

And the WD external drive software/drivers? Updated yet?

EDIT: added RED

 

Sorry, yea the WD was the first thing I did. Updated driver for it and even unplugged it and left it unplugged when playing game. Still not fixing problem sadly.