Friend's PC Problems

Yes there are a few issue including a ZeroAccess infection.


Uninstall the below software:
Java(TM) 6 Update 35
Recipe Hub
ShopAtHome.com Helper
ShopAtHome.com Toolbar

Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.


Now exit any programs that you may have started and then continue.

• Please disconnect any USB or external drives from the computer before you run this scan!
• Rerun RogueKiller ( if running Vista,Win7, or Win8 user right-click and select Run as Administrator to run ) for WinXP and Win 2K just double click to run
• Wait until Prescan has finished
• Then Click on "Scan" button
• Wait until the Status box shows "Scan Finished"
• click on "delete"
• Wait until the Status box shows "Deleting Finished"
• Click on "Report" and attach the content of the Notepad into your next reply.
• The log should be found in a new RKreport[x].txt on your Desktop
• Exit/Close RogueKiller and reboot your PC.

After reboot, please run a new scan with Hitman Pro and save the new log.

Attach both the new RogueKiller and Hitman Pro logs and then we will continue with the next phase.

 

You're welcome.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
R3 - URLSearchHook: (no name) - {cc8ae5b8-005b-4b1a-a27d-307eddffe5c8} - C:\Program Files\RecipeHub_2j\bar\1.bin\2jSrcAs.dll
O2 - BHO: Toolbar BHO - {06e3475c-5521-4de8-bb12-50720f21631c} - C:\PROGRA~1\RECIPE~2\bar\1.bin\2jbar.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: ShopAtHome - {66516A07-F617-488A-90CF-4E690CFB3C5F} - C:\Users\Rick\AppData\Roaming\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O2 - BHO: Search Assistant BHO - {b7acdf9c-c4f9-4d5d-998e-b147866b4d4c} - C:\Program Files\RecipeHub_2j\bar\1.bin\2jSrcAs.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Recipe Hub - {cf51de5b-eb36-4114-bb69-84df63fbadb4} - C:\Program Files\RecipeHub_2j\bar\1.bin\2jbar.dll
O3 - Toolbar: ShopAtHome.com Toolbar - {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - C:\Users\Rick\AppData\Roaming\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [Recipe Hub Search Scope Monitor] "C:\PROGRA~1\RECIPE~2\bar\1.bin\2jsrchmn.exe" /m=2 /w /h
O4 - HKLM\..\Run: [RecipeHub_2j Browser Plugin Loader] C:\PROGRA~1\RECIPE~2\bar\1.bin\2jbrmon.exe
O4 - HKLM\..\Run: [ShopAtHomeWatcher] C:\Users\Rick\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files\Ask.com\Updater\Updater.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O23 - Service: Recipe HubService (RecipeHub_2jService) - COMPANYVERS_NAME - C:\PROGRA~1\RECIPE~2\bar\1.bin\2jbarsvc.exe

After clicking Fix, exit HJT.

Now also uninstall the Ask Toolbar junk that Norton put on the PC.

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Services
RecipeHub_2jService
 
:Files
C:\Program Files\2jUninstall Recipe Hub.dll
C:\Program Files\2jres.dll
C:\Users\Rick\Desktop\Rick PC\ccsetup404_slim.exe
C:\Users\Rick\Desktop\Rick PC\HitmanPro.exe
C:\Users\Rick\Desktop\Rick PC\MGtools.exe
C:\Users\Rick\Desktop\Rick PC\mbytes.exe
C:\Users\Rick\Desktop\Rick PC\tdsskiller.exe
C:\Users\Rick\Desktop\Rick PC\RogueKiller.exe
C:\$Recycle.Bin\S-1-5-18\$2fca8db234ace49c702da1cfcb58f92b\@
C:\$Recycle.Bin\S-1-5-18\$2fca8db234ace49c702da1cfcb58f92b\L
C:\$Recycle.Bin\S-1-5-18\$2fca8db234ace49c702da1cfcb58f92b\U
C:\$Recycle.Bin\S-1-5-18\$2fca8db234ace49c702da1cfcb58f92b
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\n
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\@
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\L
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\L\00000004.@
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\U
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\U\00000004.@
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\U\00000008.@
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b\U\000000cb.@
C:\$Recycle.Bin\S-1-5-21-2518535325-4133012841-2327705772-1001\$2fca8db234ace49c702da1cfcb58f92b
C:\Program Files\Ask.com
C:\ProgramData\Ask
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopAtHome.com Toolbar
C:\Users\Rick\AppData\LocalLow\AskToolbar
C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
C:\Users\Rick\AppData\Roaming\ShopAtHome
C:\Windows\Temp\*.*
C:\Users\Rick\AppData\Local\Temp\*.*

:Reg
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"Recipe Hub Search Scope Monitor"=-
"RecipeHub_2j Browser Plugin Loader"=-
"ShopAtHomeWatcher"=-
"ApnUpdater"=-
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{377FBCC7-1854-437C-87CD-2C01EA6A2563}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C1467A94-2507-45AE-BB51-E680DA8B5B5F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_USERS\S-1-5-21-2518535325-4133012841-2327705772-1001\SOFTWARE\Microsoft\Internet Explorer\UrlSearchHooks\{00000000-6E41-4FD3-8538-502F5495E5FC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[-HKEY_USERS\S-1-5-21-2518535325-4133012841-2327705772-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ApnUpdater]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{D4027C7F-154A-4066-A1AD-4243D8127440} (AskBar)
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}]
[-HKEY_USERS\S-1-5-21-2518535325-4133012841-2327705772-1001\Software\Ask.com]
[-HKEY_USERS\S-1-5-21-2518535325-4133012841-2327705772-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{66516A07-F617-488A-90CF-4E690CFB3C5F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b7acdf9c-c4f9-4d5d-998e-b147866b4d4c}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{cf51de5b-eb36-4114-bb69-84df63fbadb4}"=-
"{D4027C7F-154A-4066-A1AD-4243D8127440}"=-
"{D4027C7F-154A-4066-A1AD-4243D8127440}"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Looks good now.

Okay then on reinstall, see if they allow you to choose not to install the ASK Toolbar junk. They may call it Norton Safe Search.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!