Malware Infection Probable Did R & R 1st & Want to Know if I Still Need To Fix Anythi

Re: Malware Infection Probable Did R & R 1st & Want to Know if I Still Need To Fix An

The READ and RUN ME FIRST did not ask you to run ComboFix and you really should not be running it on your own.

Please attach the requested log from Hitman Pro. You may not be having malware problems.

 

Re: Malware Infection Probable Did R & R 1st & Want to Know if I Still Need To Fix An

You're welcome.

Did you put the below junk on your PC?
[RUN][SUSP PATH] HKCU\[...]\Run : Amazon Cloud Player (C:\Users\Administrator\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe [-]) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-2010888278-3844925359-1086979286-500\[...]\Run : Amazon Cloud Player (C:\Users\Administrator\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe [-]) -> FOUND

Also do you know what the below SM1BG.EXE file is?
[RUN][SUSP PATH] HKLM\[...]\Wow6432Node\[...]\Run : SM1BG (C:\Windows\SM1BG.EXE [7]) -> FOUND

 

Re: Malware Infection Probable Did R & R 1st & Want to Know if I Still Need To Fix An

You're welcome.

Okay, I have seen lots of complaints from people saying it slowed their PCs down.

That's not what I was question. That is a Windows related registry key name. I was questioning this >> SM1BG.EXE

Reports seem to imply it is related to Cypress Semiconductor. Possibly for external USB drives but I did not see a drive from Cypress.

You do not have any major malware issues. Just a little junkware to cleanup but this is not going to clear up your problems with crasher. But let's fix it and see what happens anyway.



Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Windows\TEMP\*.*
C:\Users\Administrator\AppData\Local\Temp\*.*
 
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
[-HKEY_USERS\S-1-5-21-2010888278-3844925359-1086979286-500\Software\Claro LTD]
:Commands
[purity]
[EmptyTemp]
[start explorer]
 

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.



Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).



Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!
What protection software do you have installed? None is showing in your installed programs list but I see drivers from Comodo, AVG and Microsoft.

 

Re: Malware Infection Probable Did R & R 1st & Want to Know if I Still Need To Fix An

And another comment about SM1BG.exe is

Does that sound familiar?

 

Re: Malware Infection Probable Did R & R 1st & Want to Know if I Still Need To Fix An

You're welcome.

Okay these issues with Firefox and Thunderbird are not due to malware. Your logs are clean. If you continue to have problems with them, you should post in the Software Forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!