Unwanted tabs open when click on a link or non-link area

Discussion in 'Malware Help (A Specialist Will Reply)' started by lpeter40, Sep 14, 2013.

  1. lpeter40

    lpeter40 Private E-2

    When I click a link, my browser page refreshes to get the page I requested but another tab opens with some page asking to download software to improve viewing of videos or advertising some video game. Sometimes the new tab opens when i simply click anywhere on the browser page (non-link areas). This happens in both browsers I use i.e., Internet Explorer and Firefox.The "Ilivid" video related software is often one of the bogus pages that opens. I'm using Windows 7 home premium service pack 1, firefox 23.0.1 and IE 10.0.9200.16660.

    Prior to getting to majorgeeks to perform "read me first" instructions, i had used ccleaner, iobit malware fighter, trojan remover, and malware bytes anti-malware fighter (i have 13 days remaining) to try to fix the problem. I also noticed that prior to running ccleaner again per the forum's instructions, there were missing software programs in my start menu and so I did not run it a second time (based on your warning message). Attaching logs. Many thanks for the help!
     

    Attached Files:

    Last edited: Sep 14, 2013
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have to be more careful to opt out of unwanted toolbar and other junk installations when your download programs. When you download and installed Iobit's Malware Fighter and Advanced System Care you did not uncheck the automatic installs of the Spigot and Conduit junkware.

    Uninstall the below now. If you do not find it or it will not uninstall, just keep going
    IObit Apps Toolbar v7.4
    AccelerateTab

    Now run this >> Reset Firefox to Defaults


    Now please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Services
    SecureUpdateSvc
     
    :Files
    C:\Program Files (x86)\Secure Speed Dial
    C:\Program Files (x86)\IObit Apps Toolbar
    C:\Program Files (x86)\Common Files\Spigot
    C:\Windows\TEMP\*.*
    C:\Users\lpeter\AppData\Local\Temp\*.*
     
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{03EB0E9C-7A91-4381-A220-9B52B641CDB1}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{48A789BF-F6D6-4930-9C8B-77855A63EDE1}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{03EB0E9C-7A91-4381-A220-9B52B641CDB1}"=-
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
    "SearchSettings"=-
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{11DF8B69-36D3-4EC9-9117-D2854CDDB856}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{11DF8B69-36D3-4EC9-9117-D2854CDDB856}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{44BB7A08-75E5-498C-8309-3BC9AF584A19}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{b7fca997-d0fb-4fe0-8afd-255e89cf9671}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. lpeter40

    lpeter40 Private E-2

    Many thanks for your reply. I'll try to be more careful to opt out of junkware. I've posted the logs. Browsers seem to work now without the prior issues. :)
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  5. lpeter40

    lpeter40 Private E-2

    Sorry to say the issue has returned. I'm unclear as to why. I have not used the pc in a few days but my son has been using it so it's possible that he's visited a site or downloaded something again. I had gotten thru step 7 of your instructions. I would appreciate further guidance. Thank you.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Let's take a look.



    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista, Win7, or Win8, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


    Now attach the below logs:
    • the JRT.TXTlog
    • C:\MGlogs.zip
     
  7. lpeter40

    lpeter40 Private E-2

    Thanks for the help again. Logs attached...
     

    Attached Files:

  8. lpeter40

    lpeter40 Private E-2

    I am updating the logs since i had to use the pc this morning. Thank you.
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No problems showing. Exactly what problems are you having? Also test with each browser but only have any one browser open at any given time.
     
  10. lpeter40

    lpeter40 Private E-2

    Same issue as before. I had Firefox open only. When I click a link or anywhere on the page, a new tab opens up that I haven't requested eg ilivid video software, or a fake flash update page, or what appears to be a video game with cartoon characters...
     
  11. lpeter40

    lpeter40 Private E-2

    continuing my post...

    For example, when I'm in firefox and i click a link on one of the majorgeeks pages, the browser takes me to that page but it also opens the following 2 additional tabs, defaulting my view to one of those tabs:
    http://www.gamefuse.com/rise-of-mythos/landing/?path=kl&media=iqu&adv=sy1&subid=10183-
    http://www.filesonar.com/getplayer/a1/?keyword=7-A1_geeks.com

    and when i just clicked within this email form i'm writing in, the following tab opened up:
    http://lp.vertitechnologygroup.com/mpc________/?o=42&campid=14403&creaid=5552&reqid=262378368
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  13. lpeter40

    lpeter40 Private E-2

    Ok that seemed to work! Many thanks again for your support!!! Hoping this has done the trick. :)
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds