Computer Slow

Discussion in 'Malware Help (A Specialist Will Reply)' started by fawny, Sep 18, 2013.

  1. fawny

    fawny Private E-2

    Computer is running slow and I suspect a malware problem.
    I have attached logs per your sheet. Please help if you can.

    Thanks,
    Fawn
     

    Attached Files:

  2. fawny

    fawny Private E-2

    Sorry, I missed one.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
    R3 - URLSearchHook: SmileBox EN Toolbar - {f897eb0e-a3a4-46c3-80eb-2729699d8892} - C:\Program Files (x86)\SmileBox_EN\prxtbSmil.dll
    O2 - BHO: Complitly - {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Users\Paige\AppData\Roaming\Complitly\Complitly.dll
    O2 - BHO: DownloadTerms - {2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3} - C:\Users\Paige\AppData\Local\DownloadTerms\temp.dat
    O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
    O2 - BHO: (no name) - {912C156F-05CF-4B62-851A-96E167A677B0} - (no file)
    O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
    O3 - Toolbar: (no name) - {06C7AD57-B655-418D-9AB8-9526A6D2E052} - (no file)
    O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"

    After clicking Fix, exit HJT.

    Now uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Complitly
    Conduit Engine
    Java 7 Update 9
    Java(TM) 6 Update 26
    SmileBox EN Toolbar
    uTorrentBar Toolbar
    Viewpoint Media Player

    Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

    Now run the C:\MGtools\NetFWfix.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator). This will run very quickly and you may just notice a quick flash of a black command prompt window.

    Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


    Now download Windows Repair[/URL] by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.
    Now please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\Users\Paige\Desktop\DOUG'S FILE\MGtools.exe
    C:\Program Files (x86)\PCFixSpeed
    C:\ProgramData\PCFixSpeed
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed 
    C:\Users\Paige\AppData\Roaming\BabSolution
    C:\Program Files (x86)\I Want This
    C:\Program Files (x86)\Ask.com
    C:\Program Files (x86)\Mozilla Firefox\searchplugins\babylon.xml
    C:\ProgramData\Babylon
    C:\Users\Paige\AppData\Local\Conduit
    C:\Users\Paige\AppData\LocalLow\AskToolbar
    C:\Users\Paige\AppData\LocalLow\BabylonToolbar
    C:\Users\Paige\AppData\LocalLow\Conduit
    C:\Users\Paige\AppData\Roaming\Mozilla\Firefox\Profiles\em4k655s.default\extensions\ffxtlbr@babylon.com
    C:\Users\Paige\AppData\Roaming\Mozilla\Firefox\Profiles\em4k655s.default\extensions\plugin@yontoo.com
    C:\Program Files (x86)\uTorrentBar
    C:\Program Files (x86)\SmileBox_EN
    C:\Users\Paige\AppData\Roaming\Complitly
    C:\Users\Paige\AppData\Local\DownloadTerms\temp.dat
    C:\Program Files (x86)\ConduitEngine
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PriceGong
    C:\Windows\TEMP\*.*
    C:\Users\Paige\AppData\Local\Temp\*.*
     
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\escort.DLL]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\escort.DLL]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Tarma Installer\Components\{8D8654CD-7FBC-4C7E-84E9-371BFA8DB04E}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Tarma Installer\Components\{9307081B-7444-494C-8CF6-2FA7C0E92BFB}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Tarma Installer\Components\{9D9785E5-3424-40B6-A287-BA143AD53109}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Tarma Installer\Components\{A8F0AD53-1AEE-447E-89CD-71C325796F84}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Tarma Installer\Components\{B6783DFA-B8C8-4CB6-AB9F-EF1A1F7F7AE8}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Tarma Installer\Components\{F5F971A9-DBF8-4EEC-81E3-5F1660573E6C}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Tarma Installer\Products\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}]
    [-HKEY_USERS\S-1-5-21-4224945618-2701250542-875059343-1001\Software\AppDataLow\Software\Smartbar]
    [-HKEY_USERS\S-1-5-21-4224945618-2701250542-875059343-1001\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}]
    [-HKEY_USERS\S-1-5-21-4224945618-2701250542-875059343-1001\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_USERS\S-1-5-21-4224945618-2701250542-875059343-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0FB6A909-6086-458F-BD92-1F8EE10042A0}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{912C156F-05CF-4B62-851A-96E167A677B0}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{30F9B915-B755-4826-820B-08FBA6BD249D}"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  4. fawny

    fawny Private E-2

    Chaslang,
    Thank you so,so much!!!!!! My computer is now working like new again. My girlfriend, (lisa1977) told me about you guys and how you fixed her computer. I will bake you some cookies and send them to you!!!!
    Thanks so much,
    Fawn

    ps--see attached logs.
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Glad to hear it is working better now. Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  6. fawny

    fawny Private E-2

    Chaslang,
    Thanks for the followup steps. I will start them right away. My computer is still running fast. I only have 1 glitch: My "Quickbooks" will no longer open. Any suggestions??
    Fawny
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    If you are opening it with a shortcut, make sure the shortcut is not broken. Try opening the program directly by navigating to the installed folder and running the program directly. Otherwise possibly a reinstall is needed. I don't see anything in your logs or fixes that would have impacted this.
     

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