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All you'd need to do is follow these procedures if you suspect you are infected.

READ & RUN ME FIRST - Malware Removal Guide

...Or are you just asking me about it in general>? :confused

 

Do you yet have any of the requested logs for me to review? :confused

 

I also want the logs from running:

• Malware Bytes
• Hitman Pro
• RogueKiller
• MGTools

Sorry but we don't allow inline pasting/posting. You will have to use another browser if having troubles.

You're in the right place, just get me the logs. I'll once them over and we'll see where to go from there.

 

Is there anyone who can help you from your end? The attachments box is easy, you click on Manage Attachments > click Browse > find the files I have requested that you upload, click open and upload. Then make your post. Without those logs I'm requesting, I'm about as much use to you as a glass eye.

 

You need to take a look at this.

HOW TO: Attach Items To Your Post

 

OK, now please attach the rest of the logs we need please...

 

Further more, I would like to add there is NO bypassing stickies and procedures, the only way I can help you is if you get me those logs and following instructions. No short cuts...sorry.

 

You should be able to attach everything into no more than two posts.

 

No!! I do not want duplicates. No point. We ask that you run programs once only. So as long as you follow instructions everything should be smooth sailing.

 

Attach what you DO have.

 

??? I'm seeing nothing.

 

Please do not worry about this, it's no big deal. You hav attached 3 out of 4 logs that I requested, so we're almost done! Just attach the MGlogs.zip now.

 

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode.

Re run Hitman and have it delete all of the Potential Unwanted Programs.


Did you indeed take action on the items Malware Bytes found? It says no action taken. Rescan with it for me and attach the log once done whether it finds anything or not.


Are you deliberately set up to use a proxy? This is showing in the RogueKiller log:

• [FF][PROXY] x9kylsd2.default : user_pref("network.proxy.type", 4); -> FOUND

If you are not set to use one, or don't know what one is then please include it in the fix below. (It will be under the heading/tab "web browsers".


http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the web browsers tab and locate these 3 detections:

• [FF][PROXY] x9kylsd2.default : user_pref("network.proxy.type", 4); -> FOUND

Place a checkmark next to this item, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.


Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• O4 - HKCU\..\Run: [HijackThis startup scan] C:\MGtools\HijackThis.exe /startupscan
• O4 - HKUS\S-1-5-21-2425431494-2242438602-470186999-1005\..\Run: [HijackThis startup scan] C:\MGtools\HijackThis.exe /startupscan (User '?')
• O4 - S-1-5-21-2425431494-2242438602-470186999-1005 Startup: _uninst_10551530.lnk = C:\Users\XMS\AppData\Local\Temp\_uninst_10551530.bat (User '?')
• O4 - Startup: _uninst_10551530.lnk = C:\Users\XMS\AppData\Local\Temp\_uninst_10551530.bat

After clicking Fix exit HJT.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:files
C:\Users\XMS\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\_uninst_10551530.lnk
C:\Users\XMS\AppData\Local\Temp\_uninst_10551530.bat
C:\Documents and Settings\lon.LON4MSI\Local Settings\Application Data\Shield
:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Oh come on. I did not ask you to check all those entries did I? Seriously, you have to follow instructions. Keep going now regardless, and onto the next step please....

 

I just want you to be very careful. I don't want you to break your machine.

 

None if you continue to be rude. All this work that you do not like doing is necessary because you infected yourself somewhow. If all this work, is far too difficult, either reformat the machine and start again, or take it into PCWorld...where you will have to pay for their services unlike mine, so a little patience would be nice, as believe me, I'm just as frustrated as you.

 

You still have work to do (That is IF you continue to want to) Like I said, there's always PCworld or similar. You missed out the OTM step, the JRT step, and the part where I said:

Everyone who comes here has to go thru the same. Unfortunately, when it comes to infected computers, simply waving a magic wand, or pressing simply one button aint gonna cut it.

 

The MGlogs.zip is incomplete. Not enough info in there for me.

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
• analyse <-- this attempts to run HijackThis. Be sure to click the Accept button twice in the license agreement popup or it will just sit there and wait.

Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.

 

And finally the new MGlogs.zip soon as you're ready.

 

No! Don't need you to.

Do this!

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

When you finally start doing what you are asked to do!!!!! I specifically asked you to run OTL and to attach the log....I also told you NOT to run Hijackthis again. And you did!!!!!!!

I am sorry, but until you start following instructions, I refuse to help you. It's also starting to feel like you are doing this on purpose.

I can only help you when I have all of the requested logs and you stop messing about. Let me know what you want to do. I'm quite serious here, we get real or we finish it.

 

@loninappleton Please follow Kes' directions or I will close this thread and you can go elsewhere for help.