malware google redirect now ssys32 infect HELP

Discussion in 'Malware Help (A Specialist Will Reply)' started by mum25, Dec 14, 2013.

  1. mum25

    mum25 Private E-2

    Hope someone can help please?
    What began as a google redirect malware problem seems to have developed into something much more.
    I downoaded all the cleaning programs from a clean computer and loaded them from my usb.
    Attended to all as directed. All seemed to be well.
    Until coming home tonight, I noticed the Avast icon was missing from the taskbar.
    Trying to connect to the internet was almost impossible, had another spyware prog from yr site - removeit pro - ran this hoping to fix newest problem.
    Its log came up with 52 dangerous files!!!!!! All were a version of `sys32 infection`
    I can't get onto Major Geeks from the infected computer,so cant upload the logs.
    If I transfer the logs to a usb and upload via my tablet (using now) could I infect the tablet?
    Can you tell me how to stop the `bug` blocking my connection to Magor Geeks

    Thank in advance
    Sharon
     
    mum25, Dec 14, 2013
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You should be fine transferring the logs onto the USB stick. :)
     
    Kestrel13!, Dec 14, 2013
    #2
  3. mum25

    mum25 Private E-2

    well I am not sure what happened, after last post I turned off the computer and went to bed, and this morning Avast is back and I can connect.
    I think there are still issues as Avast tells me to update several things, I chose to start with Mozilla and was redirected :(
    So I will attache logs as generated.

    for some reason I have 3 MBRcheck ones and 2 RKreport - do you want them all?

    was the removeit pro details of '52 infected files sys32' of importance?

    Thanks again
    Sharon
     

    Attached Files:

    mum25, Dec 14, 2013
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I would also like to see logs from running Hitman and Malware Bytes. Thanks. :)
     
    Kestrel13!, Dec 15, 2013
    #4
  5. mum25

    mum25 Private E-2

    Certainly, sorry for not including :(
    Currently can not upload hitman as the site says it is too large at 604kb

    Sharon
     

    Attached Files:

    mum25, Dec 15, 2013
    #5
  6. mum25

    mum25 Private E-2

    have zipped and attached
     

    Attached Files:

    mum25, Dec 15, 2013
    #6
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member


    Don't let it remove anything yet. May I see a log showing what it flagged?



    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Please give Ccleaner a run. Not the reg scanner just the cleaner itself to be rid of a bunch of temp files.


    What is this? If you do not know please find it and delete it.

    C:\Documents and Settings\Main\Local Settings\Application Data\aHaskZ3



    We are going to be uninstalling your old version of FireFox and installing the new version.(Except we will be using Revo Uninstaller to uninstall rather than the standard method) So do the below to save bookmarks:

    • Run FireFox and click Bookmarks.
    • Then select Organize Bootmarks.
    • Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

    Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

    You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

    Start by uninstalling FireFox and then reboot. Do not skip the reboot.
    After reboot, delete the below folders:
    • C:\Program Files\Mozilla Firefox
    • C:\documents and settings\UserAccount\Application Data\Mozilla

    where UserAccount is the actual user account name being used.

    Now reinstall FireFox from the file previously downloaded.
    Import your bookmarks file. (similar process to exporting).

    -------------------------
    How are things running?
     
    Kestrel13!, Dec 15, 2013
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You should uninstall this program. Most of what it reports are false detections.
     
    chaslang, Dec 15, 2013
    #8
  9. mum25

    mum25 Private E-2

    Hl

    l have followed all steps and have attached the logs requested.

    the removeit pro doesn't make a log l can see, so l ran again and had 32 files this time?? and typed the list to notepad.

    As per chaslang I have uninstalled it now.

    Please let me know if there is anything else i need to do, otherwise I will let you know what happens over the next few days, if anything.

    what programs should i remove now? also is there a guide as to how to best protect myself from this again?

    One more question, my toolbar has disappeared from IE - how to get it back?

    thanks so much for your guidance,

    Sharon
     
    mum25, Dec 16, 2013
    #9
  10. mum25

    mum25 Private E-2

    IE wouldn't let me upload, so now using Mozilla.
     

    Attached Files:

    mum25, Dec 16, 2013
    #10
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What toolbar?
     
    Kestrel13!, Dec 16, 2013
    #11
  12. mum25

    mum25 Private E-2

    Have I called it the correct name? The one that runs along the top with 'file' 'edit' etc, I googled and it isn't in full screen, and the 'fix it' from microsoft didn't find it.

    I tried the instructions here:
    http://support.microsoft.com/kb/962963

    regards,
    Sharon
     
    mum25, Dec 16, 2013
    #12
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to make sure the toobars are not locked and then recheck the Menu bar so you can see the File Edit View......etc toolbar.
     
    chaslang, Dec 17, 2013
    #13

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds