Browsers Crash on startup

Welcome to Major Geeks!

You do have a little junkware to cleanup but your browser problems are not due to this. Especially since they work when Webroot is disabled. One major issue that I see is that you are almost out of free diskspace on drive C where Windows is located. Your logs show

Code:

Size 111.21 GB (119,408,685,056 bytes) 
Free Space 1.89 GB (2,025,287,680 bytes) 

This is too little free space for Windows to run efficiently. I cannot guarantee this is the reason for the browser crashes but there is a chance.

Also note that your logs were from safe boot mode and we really need them from normal boot mode ( at least the MBAM and MGtools logs ) to have better insight into what is going on.

 

You're welcome. Your logs are basically clean other than a few junkware items which we will fix below. I suggest that you remove Webroot and use something else. Seems like you are having conflict with it and some other software that you are running.

Uninstall the below old java versions. They are security risks and you have the new version installed already.
Java SE Development Kit 7 Update 5
Java(TM) 6 Update 33
Java(TM) SE Development Kit 6 Update 25
Java(TM) SE Development Kit 6 Update 33

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Files
C:\Program Files (x86)\Conduit
C:\Users\chris\AppData\LocalLow\Conduit
C:\Users\chris\AppData\Local\Temp\*.*

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Conduit]
[-HKEY_USERS\S-1-5-21-1800446529-1516693612-1845744055-1000\Software\AppDataLow\Software\Smartbar]
[-HKEY_USERS\S-1-5-21-1800446529-1516693612-1845744055-1000\Software\Conduit]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

 

You did not attach the follow up logs requested.

Not sure what info you are worrying about? If we delete the logs or thread, there will be no history of what was done here should there ever be a need to check in the future. There are hundreds of threads each week and we don't typically have anyone worrying about data in the logs other than when someone has used there real full first and last names for a user account but this is really more of a problem with what the end user should be changing on their PC. The other case is where we had users logs showing tons of porn downloads, but still that does not tell anyone who and where the user is.

 

Okay they were deleted.

Just remember that if you return with a problem related to your logs, we now have no history.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link: