Updated Intel Drivers now windows blue screen

I know I'm an idiot.....
I update drivers using Advanced System care. I know it updated the Intel driver files and others on my HP pavilion DV7t-4100 Windows 7. Now I can't boot into safe mode or anything, every time it takes me to the blue windows screen of death. I have recovery disks but, it seems my backups have been failing so I'll lose obscene amounts of data including some major ones that I can't recreate. I can't get into recovery mode. I was able to get a dos prompt somehow (using a ios file from my sons laptop which i thought was mine) which had my c: being x: for some strange reason. When I attempted to do recovery from dos it kept saying something about choosing something to recover from and asking me to restart (sorry not 100% sure).

I also had imminent hard drive errors but I'm positive this was due to the driver updates and not the hard drive. I've been trying to do backups and they failed every time is the only reason I still have not replaced the hard drive. I was hoping the driver errors would fix my backup issues that kept failing.

I am completely baffled.

I tried to restart using last known windows good point (I know wrong name)
also from dos prompt with and without network. Almost every option and they all got me to the blue screen.

Help. PLease!

 

more info

Intelcore I7-740QM quad core processor w/ turbo boost
samsung HM640JJ HDD SATA
Intel Wireless-N card

Thanks again

 

What is the error message?

 

Thanks for responding so quickly.

Windows failed to start. A recent hardware or software change may have caused the issue.

than it starts loading windows (even if I choose load windows normally and not startup repair) and all I get is Startup repair is checking your system for problems. Then it runs for about 20 minutes and craps out and has me choose shutdown. Contact your system administrator to determine if you need to repair or replace the disk, or run Recovery Manager. Click Finish to exit and shut down your computer. (I'm pretty sure the new drivers are the issue and I want to somehow get back the old ones I know there were a bunch of different intel ones that the system updated).

I've tried last know good configuration and dos prompt and minimal drivers with exact same ending.....

 

Yeesh.

Sure sounds like the hard drive is failing. Imminent failure is a S.M.A.R.T. message usually, and that is lower hardware level than OS or drivers.

Here is what I would advise.

Boot to your BIOS and see if there is a S.M.A.R.T. status or test there.

Then, recovery console if possible. HP has a recovery environment I think that allows you to boot to recovery console? If so, run a 'chkdsk /r'.


Let me know if you run into problems.

 

I know that my hard drive had imminent failure that couldn't be repaired with checkdsk or a number of other options and tests. I did all the tests prior. The only reason I didn't get a new hard drive was every back up I was doing failed. I was trying to get a working back up.

That hdd was booting up fine until i did the updates of the intel drivers that were reccomended by Advance System Care software.

Stupid me did what appears to be a bad update to the drivers added to the fact the hard drive was already failing but was working and I know can't be repaired (I even used Samsung tools to fix but they said they normally work for a long time after the imminent failure messages).

I went to HP support site and was able to download some of the drivers to a flash drive.... would that be any help to me?

 

Not if you cannot boot to any mode.

I assume you have an external drive?


Burn yourself an Ubuntu disk

http://www.ubuntu.com

Boot to it (try without installing), and see if you can copy your data from there to the external drive.

 

I can boot from a disk.. I was booting from my sons windows disc prior some type of Iso disk which I had thought was my laptops but ended up my sons. Is this the same type of thing?

 

Pretty much. It is all GUI driven, and will allow you to boot to a minimal OS that *should* allow you to move data from the failing drive to another.

 

what would you reccomend as an external back up drive? Seems the 3 I had all went bad (amazing). I need to head out and get a new one plus I need a new internal drive. This is beyond my normal scope. how do I choose which drive to purchase?

 

I've had good luck with Seagate external drives. Get a usb 3.0 external one, as it is backwards compatible with USB 2.

 

Not that it amounts to statistically significant proof of anything but I too have had good experiences with Seagate drives. I've had 3 Seagate USB external HDDs, 2 of them now 6 years old, and haven't had a bit of trouble with any of them (despite some rough handling). Here's just the first review I googled up using "USB external hard drive review", but I'm sure you (maglib) can find many more.

http://desktop-external-hard-drive-review.toptenreviews.com/

 

oh well 2/3 bad external drives I have are Seagates...... one was purchased Dec 2012 and only used a couple of times..... it sat in a box for over 8 months and then just crapped out after a couple of back ups to it.

The other started making noises after only a year. So basically they both went bad within 14 months of purchase and they don't even leave my house and sit on a desk.

I guess I just have bad luck...... this laptop doesn't even travel where the hard drive went bad literally a month after the warranty expired. Seems everything I own craps out within a few months of warranty just like my washer just did.

 

I was able to boot from the recovery disks..... not sure why but this time it worked. It gave me the system restore option and listed files that would change which were:
Intel(net) 4/18/2013 15.7.0.3
Intel(System) 2/25/2013 9.1.9.1003
Intel(system) 2/25/2013 9.1.9.1003
Intel(USB) 2/25/2013 9.1.9.1003
Synaptics(System) 4/18/2013 163.8.62

when I said to restore failed..... grrrrrr

Then the weird thing is my windows files are now in D: drive and C: says Volume in Drive C is SYSTEM Volume Serial # is 5AE1-5BB9
Directory of C:\
File not found
The system recover options screen lists Operating Syste: Windows 7 on (DLocal Disk


Since I have a command prompt I was hoping to be able to copy the old drivers back but have no clue on how to do that? When I got files from HP and downloaded them to the flash drive they are all .exe files I copied them all to D:\ but then couldn't run the .exe. If I used run I got 'run" is not recognized as an internal or external command, operable program or batch file. If I just typed out the file name and hit enter I got The subsystem needed to support the image type is not present.

Which driver files do I need for my laptop from HP since I downloaded probably more than were changed and how can I get them copied to the right place?

or can I just find the old files and delete them and if so where are they?

Thanks so much.

 

Unless you extract them prior, which is a pain if not impossible, you can't manually replace them. Even then, it is rather unlikely that the recovery console access will give you enough tools to attempt such a thing.


I honestly think there is more to this than just the driver update, because Safe Mode doesn't use any of those drivers. Safe Mode uses a UGA driver provided by Microsoft. In my opinion, your best bet is to still backup data via Ubuntu.

Myself, I have a device that I use solely for data recovery.

http://www.thermaltakeusa.com/ttWWW/Product.aspx?S=1268&ID=1895

It accepts laptop and desktop SATA hard disks. I pull the drive out of the laptop, plug it in, and pull the data with another computer. I don't know how feasible that is for you, however. It requires extra hardware.

 

I for the first time ever was able to do a HP backup using the recovery disks. Not sure why it finally worked as every time prior to this when the laptop was fine, I would always get error messages at the very end of the backup. I tried so many different backup softwares. I actually have a apple time capsule that i just copied and pasted some files too but I could never select that drive to be a backup drive.... don't know why.

Can you explain the entire Ubuntu process? Can I do that on the same backup drive the HP backup is on (I bought a inexpensive Seagate 500gb backup drive as I couldn't afford much else after xmas bills).

I really can't afford to lose the data on my hard drive. I also have a few programs that I can't download again unless I pay like Quicken that I run for a charity on my laptop as treasurer for them but I downloaded it years ago and we no longer pay to keep it updated as it's good enough for our needs. Do I lose this?

I've never had to use a bckup so I'm extremely worried what I'll be missing when I get a new hard drive.

 

I burned the UBUNTU disk but my laptop ignored the disk..... what am I doing wrong?

 

Not sure...make sure your BIOS is set to boot to CD as the first boot device.

 

didn't work. I got a new driver. Now I'm trying to figure out how to get the backup files restored. When i do to restore them it doesn't show me that drive as an option of where backup files are...

If I somehow get this backup in, will it be all messed up again and change drivers that I already updated to bad drivers?

I can look on the backup drive and see strange file names and directories so it's a backup and not actual files. It shows backup with correct date.

Can you walk me through how to get the backed up files over to this laptap?

Is it possible to put the old drive into the laptop and boot from the new one and just copy them over or is there an easier way?

Thanks again.

 

With Windows 7 there is the possibility to do a non-destructive recovery, but it does carry risks like your drive completely giving up the ghost. When you do the non destructive recovery Windows will place all the data it is aware of into a folder called Windows.old for you.

Your best bet really is to pull the hard drive, connect it externally to another PC and recover your data. It's the least stressful way for the hard drive.

Here is one of my favorite tools:

http://www.newegg.com/Product/Produ...61002&ef_id=UpCcOQAABPEg2wXb:20140107181045:s

 

I'm so confused. If I can't start up a laptop with the old hard drive then how can I connect it and get the data?

How do I used the windows recovery to get the backup data as I used windows recovery cd to create the backup in the first place? if I do the recovery, would I end up back with bad driver files again or does it just recover documents?

Can I connect the 2nd hard drive in the current new hard drive laptop? I know there was onother openning when I openned the laptop which looked like it was for another drive...... I'm worried and have no clue if there is even any wiring to do it.

 

The problem with a bad hard drive, or worse yet bad RAM memory is that data on the drive is erroneous. That is the reason why you get a blue screen, because the data being fed to the operating system isn't valid for one reason or another be it bad bits, or bad data.

Your best bet is to clone ONLY the recovery partition to the new hard drive and start over. This can be achieved by using a program like Easus' disk cloning software which can be booted from a CD or even a flash drive via USB. Such software will boot as a "live" environment, and does not need Windows to do so. By doing so you will perform a fresh install from the recovery partition on the new drive, and then you use the old drive as a "slave" from which to recover data.

IMHO, that is the easiest, least complex way to go.

 

I have recovery disks... I already have windows running and most programs back. I really need the files I had though. Many can't be recreated and some is my volunteer work client data. The biggest issue is my backups and copies of the disk were failing for a long time and I just didn't realize it so I will lose a years of my not for profits accounting that I do for a local kids group which sound like not much but its 100's of kids and billings for activities they do and there is no way I can recreate it.... I also do taxes for local seniors and have their data that i'll lose and recreating tax data isn't easy with just the print outs. Sadly its all not for profit so we don't use the most complex backing up and off site storage.

I just want to get the files and honestly all my pictures back.

Shouldn't i be able to get that off the bad drive some how or use the backup I did to the backup drive to get this stuff back?

Thanks.

 

Yes.


What are the chances you live near Tucson, AZ? I can do the data recovery for you. I personally would remove the drive, and pull the data off of it and save it to disk.

 

No east coast. thanks for the offer

all the files on the backup drive are .wim files there are 125 of them.

there is also a recoverymgr application and configuration setting on the backup drive but if I choose it I get "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item..." I am signed in as admin and tried to run as admin too with no luck.

There is a wimgapi file with 2 files v32 and v64

I just got it. I had to go to the recoverymgr application on the backup drive and I was able to change the permissions to myself (by right clicking and advanced) vs the admin self and it worked.... or we'll see but it is restoring them now.... YAY we hope