malware removal

Welcome to Major Geeks!

There is a little bit of junkware to remove and we will do that below, but this is not liklely to help too much with your PCs performance. This is more likely due to PC specs which show the below

Code:

Processor x86 Family 15 Model 43 Stepping 1 AuthenticAMD ~2004 Mhz 
Total Physical Memory 1,024.00 MB 
Available Physical Memory 243.25 MB

This is a rather old and slow processor. And you have about 1/3 of the memory that I recommend now for more efficient running of Windows XP SP3.

Also problems can be do to items you are running at startup ( not really a malware forum topic ) and always allow to run even when not being used. The below items are what am referring too.

That Amazon program has been know to hog system resources at least during PC startup. Is your main problem when you startup your PC?

Also the below can be a drag, do you really use this external PC software support company? Have you ever used it?

Do you use the below online support items? I don't think CenturyLink is even supported anymore.
CenturyLink Personal Digital VaultT
Qwest QuickAssist Desktop Tools
Qwest QuickCare

Now let's cleanup some junkware and a couple of really unncessary startup programs which should help your performance a little.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Java(TM) 6 Update 26
Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80364&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80364
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80364&lng=en
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80364
R3 - URLSearchHook: (no name) - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - (no file)
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-21-2056519892-781164044-2259076700-1010\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'MCX1')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

After clicking Fix, exit HJT.

Now run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Program Files\antiviirus.exe
C:\WINDOWS\Tasks\Easy Internet Sign-up.job
C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job
C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job
C:\WINDOWS\Tasks\Google Software Updater.job
C:\WINDOWS\Tasks\GoogleUpdateTaskUserS-1-5-21-2056519892-781164044-2259076700-1008Core.job
C:\WINDOWS\Tasks\GoogleUpdateTaskUserS-1-5-21-2056519892-781164044-2259076700-1008UA.job
C:\Program Files\FunWebProducts
C:\Program Files\MyWebSearch
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{147A976F-EEE1-4377-8EA7-4716E4CDD239}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{2E9937FC-CF2F-4F56-AF54-5A6A3DD375CC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss]
[-HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch]
[-HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\FunWebProducts]
[-HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D}]
[-HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA}]
[-HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA}]
[-HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EAB-A523-4961-B6BB-170DE4475CCA}]
[-HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\MyWebSearch]
[-HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\Softonic]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"=-
"Google Update"=-
"WMPNSCFG"=-
"Amazon Cloud Player"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"Adobe Photo Downloader"=-
[HKEY_USERS\S-1-5-21-2056519892-781164044-2259076700-1008\Software\Microsoft\Windows\CurrentVersion\run]
"Google Update"=-
"WMPNSCFG"=-
"Amazon Cloud Player"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Adobe Photo Downloader]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Adobe Reader Speed Launcher]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ALCMTR]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\antiviirus]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\DISCover]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\DiscUpdateManager]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\DMAScheduler]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Google Update]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\HP Software Update]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\HPBootOp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\HPHUPD08]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\iTunesHelper]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\KernelFaultCheck]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Microsoft Works Update Detection]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\MSMSGS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\nwiz]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\QuickTime Task]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Recguard]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Reminder]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\SunJavaUpdateSched]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\swg]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\tgcmd]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\TkBellExe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\WMPNSCFG]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A8F38D8D-E480-4D52-B7A2-731BB6995FDD}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now you need to run MSConfig and put your PC into normal startup. You should not be using it as a personal long term startup manager. The above fix permanently remove several unnecessary startup and delete some from MSconfig already too.
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Yout forgot two things:

• The new MGlogs.zip
• Tell me how things are working now.

 

I have never really been a fan of Norton but not sure with the bad PC specs that you could run a newer version of any security program without have performance impacts. So you may have to stick with that Norton stuff if it is really supported anymore. I thought that it was not supported and I was going to have you uninstall CenturyLink Personal Digital VaultT

Let's remove some additional items which you say are not being used and also a few other unnecessary startup items.


Now unintall the below:
Google Update Helper
Google Updater
HP Update
Qwest QuickAssist Desktop Tools
Qwest QuickCare

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O4 - HKLM\..\Run: [ShopAtHomeWatcher] C:\Documents and Settings\HP_Administrator\Application Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
O4 - HKLM\..\Run: [ShopAtHomeUpdater] C:\Documents and Settings\HP_Administrator\Application Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeUpdater.exe
O4 - HKLM\..\Run: [PCDrProfiler] "C:\Program Files\PC-Doctor 5 for Windows\RunProfiler.exe" -r
O23 - Service: Google Update Service (gupdate1ca0f3ccbb7b870) (gupdate1ca0f3ccbb7b870) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe

After clicking Fix, exit HJT.


Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Services
gupdate1ca0f3ccbb7b870
gupdatem
gusvc
sprtlisten
SupportSoft RemoteAssist
 
:Files
C:\Program Files\Common Files\supportsoft
C:\Documents and Settings\HP_Administrator\Application Data\ShopAtHome
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Qwest
C:\Documents and Settings\All Users\Desktop\Easy Internet Sign-up.lnk
C:\Documents and Settings\All Users\Desktop\HP Extended Service Plans.lnk
C:\Documents and Settings\All Users\Desktop\QuickCare.lnk
C:\Documents and Settings\All Users\Start Menu\Programs\Online Services
C:\Documents and Settings\All Users\Start Menu\Programs\Online Backup.lnk
C:\Documents and Settings\All Users\Start Menu\Programs\Qwest QuickCare
C:\WINDOWS\Tasks\Google Software Updater.job
:Reg
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"ShopAtHomeWatcher"=-
"ShopAtHomeUpdater"=-
"Qwest Personal Digital Vault"=-
"PCDrProfiler"=-
"CenturyLinkTouchPointAgent"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg]
"key"=-
"item"=-
"hkey"=-
"command"=-
"inimapping"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You don't need another 512 MB. You need 3 GB minimum which means the two 512 MBs need to go. However adding thired 512 is still better than two.

Then as stated. It is just a memory and PC specs issue.

Were you able to uninstall all Java versions completely? Can you also uninstall this >> Java Auto Updater

 

Just the below. Any other issues with Java, you can discuss in the Software Forum as with all other non-malware topics. Greater than 95% of what we did thus far really had nothing to do with malware anyway.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!