Malware Infected Laptop

Hi there.

Uninstall the below softwares:

• Viewpoint Media Player
  [*]ArcadeSafari
  [*]

http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [V1][SUSP PATH] Arcadesafari.job : C:\Users\Nancy L. Smith DDS\AppData\Local\Arcadesafari\ArcadesafariUpdater.exe [7] -> FOUND
• [V1][SUSP PATH] PlayFizz.job : C:\Users\Nancy L. Smith DDS\AppData\Local\FizzPlatinum\Updater.exe [-] -> FOUND
• [V1][SUSP PATH] Price Meter Updater.job : C:\Users\NANCYL~1.SMI\AppData\Roaming\PRICEM~1\UPDATE~1\UPDATE~1.EXE - /Check [x] -> FOUND
• [V2][SUSP PATH] Arcadesafari : C:\Users\Nancy L. Smith DDS\AppData\Local\Arcadesafari\ArcadesafariUpdater.exe [7] -> FOUND
• [V2][SUSP PATH] PlayFizz : C:\Users\Nancy L. Smith DDS\AppData\Local\FizzPlatinum\Updater.exe [-] -> FOUND
• [V2][SUSP PATH] Price Meter Updater : C:\Users\NANCYL~1.SMI\AppData\Roaming\PRICEM~1\UPDATE~1\UPDATE~1.EXE - /Check [x] -> FOUND

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.




Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:files
C:\Windows\SysWOW64\PCProtect.dll
C:\Users\Nancy L. Smith DDS\AppData\Local\Arcadesafari
C:\Users\Nancy L. Smith DDS\AppData\Local\FizzPlatinum
C:\Users\Nancy L. Smith DDS\AppData\Local\AnyProtectScannerSetup.exe
C:\Users\Nancy L. Smith DDS\AppData\Local\nsr5A1C.tmp
C:\ProgramData\PriceMeterLiveUpdate
C:\Program Files (x86)\Viewpoint
C:\Windows\SysWOW64\PCProtect.ini
C:\Windows\SysWOW64\PCProtectOff.ini
C:\Windows\tasks\Arcadesafari.job
C:\Windows\tasks\PCDoctorBackgroundMonitorTask.job
C:\Windows\tasks\PCHelpers1st.job
C:\Windows\tasks\PCHelpers_period.job
C:\Windows\tasks\PlayFizz.job
C:\Windows\tasks\Price Meter Updater.job

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Are you referring to Chrome? If yes then try the below:

Reset Chrome to Defaults

Now see if you still have a problem.

 

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!