infected pc -- browser search

Discussion in 'Malware Help (A Specialist Will Reply)' started by sjg, May 30, 2014.

  1. sjg

    sjg Private E-2

    Hi, I am trying to help my friend disinfect her computer. Before I got started 600+ threats were detected and deleted in Malbytes.

    I have attached logs from each scan.

    Please let me know the best course of action. the main issue seems to be the browsers. she has chrome and explorer. She has been having more trouble with the pc being slow for at least 3 weeks.

    What should my next steps be? thank you,
    Stephanie
     

    Attached Files:

    sjg, May 30, 2014
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Your Malwarebytes log shows you took No Action. You need to fix what it found.

    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    iLivid

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
explorer.exe

:Services
globalUpdate
globalUpdatem
gupdate
gupdatem
pcmaxservice
 
:Files
C:\ProgramData\BitGuard
C:\ProgramData\BrowserProtect
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Web Data
C:\Users\Owner\AppData\Local\iLivid
C:\Users\Owner\AppData\LocalLow\DataMngr
C:\Users\Owner\AppData\LocalLow\searchquband
C:\Users\Owner\AppData\LocalLow\searchqutoolbar
C:\Program Files (x86)\globalUpdate
C:\Program Files\pcmax
C:\Windows\tasks\globalUpdateUpdateTaskMachineCore.job
C:\Windows\tasks\globalUpdateUpdateTaskMachineUA.job
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\ProgramData\Wincert
C:\Users\Owner\AppData\Local\Temp\*.*

:Reg
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{9D1C9581-1496-6401-B0E1-B5AB23A42B87}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"iLivid"=-
"pcreg"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"HP Software Update"=-
"pcreg"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"HP Software Update"=-
"pcreg"=-
[HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000\Software\Microsoft\Windows\CurrentVersion\run]
"iLivid"=-
"pcreg"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.torrent\iLivid.torrent_backup]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\DnsBHO.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{AC662AF2-4601-4A68-84DF-A3FE83F1A5F9}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\iLivid.torrent]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{44B619BC-3D2B-4990-AA4F-9AA366921792}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\DnsBHO.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{AC662AF2-4601-4A68-84DF-A3FE83F1A5F9}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\DataMngr]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\${dtUserElevationPolicyID}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bpsvc.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsersafeguard.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\dprotectsvc.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\jumpflip]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protectedsearch.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchinstaller.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotection.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotector.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings64.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\snapdo.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst32.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst64.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\umbrella.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utiljumpflip.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\volaro]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vonteera]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroids.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroidsservice.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Datamngr]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\SearchquMediaBar_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\SearchquMediaBar_RASMANCS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bpsvc.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsersafeguard.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\dprotectsvc.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\jumpflip]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protectedsearch.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchinstaller.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotection.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotector.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings64.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\snapdo.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst32.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst64.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\umbrella.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utiljumpflip.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\volaro]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vonteera]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroids.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroidsservice.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SearchquMediabarTb]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-910F-35D3A9119622]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-910F-35D3A9119622]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_F06DEFF2-5B9C-490D-910F-35D3A9119622]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000\Software\Classes\.torrent\iLivid.torrent_backup]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000\Software\Classes\iLivid.torrent]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000\Software\Conduit]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000\Software\iLivid]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000\Software\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000_Classes\.torrent\iLivid.torrent_backup]
[-HKEY_USERS\S-1-5-21-1000831674-2608679614-3963649605-1000_Classes\iLivid.torrent]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    chaslang, May 30, 2014
    #2
  3. sjg

    sjg Private E-2

    Thank you chaslang for posting the instructions.

    I tried to uninstall iLivid via control panel with no success.

    I ran Malwarebytes and removed detected threats. Restarted PC. iLivid is no longer listed in programs, so Malwarebytes took care of that too.

    I ran OTM but it got hung 2x. I restarted the pc and am posting logs.

    Here are the newest logs from Malwarebytes and OTM.

    Thanks in advance for your help!

    Stephanie
     

    Attached Files:

    sjg, May 31, 2014
    #3
  4. sjg

    sjg Private E-2

    Here is the JRT log.
     

    Attached Files:

    • JRT.txt
      File size:
      11.9 KB
      Views:
      3
    sjg, May 31, 2014
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. I still need the new MGlog.zip that was requested. Also need to know how things are working.
     
    chaslang, May 31, 2014
    #5
  6. sjg

    sjg Private E-2

    Great. thanks.

    Ran the MGtools today. Attached the Log below:

    I removed more unneeded programs including some website shortcuts on the desktop. I unplugged and reset the router again. Reset the 2 browsers on the system -- Explorer and Chrome. I will restart the computer and see how it functions and report back shortly.

    Stephanie
     

    Attached Files:

    sjg, Jun 1, 2014
    #6
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Jun 1, 2014
    #7
  8. sjg

    sjg Private E-2

    Hi, My last message on the status of my friend's pc did not post so here it is again:

    I spent some time using both browsers -- they seem to be working much better. I then looked at associated plugins/add-ons.

    I did not find anything unusual in Chrome but I did find some junk in Explorer -- there were a bunch of add-ons that I removed and at least one I could not remove -- Trovi listed as a search tool though disabled.

    In Explorer, Google is the home page; if you highlight some text on a web page and right click to search in a new tab, the search is done by Trovi. There are some fake Bing buttons that also come up when Trovi is engaged.

    Please advise for next steps. thank you, Stephanie
     
    sjg, Jun 1, 2014
    #8
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then do not complete me final instructions yet. Do the below instead.


    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Now reboot your PC. After reboot, run the below scan.

    Please download OTL by OldTimer.
    • Save it to your desktop.
    • Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
    • Check the "Scan All Users" checkbox.
    • Check the "Standard Output".
    • Change the setting of "Drivers" and "Services" to "All"
    • Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.
      Code:
      activex
netsvcs
drives
    • Now click the http://img171.imageshack.us/img171/2405/runscanotl.png button.
    • One report will be created:
      • OTL.txt <-- Will be opened
    • Attach OTL.txt to your next message. (How to attach)
     
    chaslang, Jun 1, 2014
    #9
  10. sjg

    sjg Private E-2

    ran your custom fixme.reg and it successfully updated the registry. about to run OTL per your instructions now.
     
    sjg, Jun 1, 2014
    #10
  11. sjg

    sjg Private E-2

    hi, here are 2 logs from OTL.exe by OldTimer. I used the settings you provided and the custom scan list. One question I have about the File Age setting. I left the default which was 30 days. Is that O.K.?

    again, many thanks,

    Stephanie
     

    Attached Files:

    sjg, Jun 1, 2014
    #11
  12. sjg

    sjg Private E-2

    Also, I wanted to mention that Trovi was gone from Explorer add-ons and that I was able to fully reset Explorer. thank you.
     
    sjg, Jun 1, 2014
    #12
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Excellent but there are a few more misc items to cleanup.



    Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts.
    Code:
    :OTL
IE:[B]64bit:[/B] - HKLM\..\SearchScopes,DefaultScope = {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
IE:[B]64bit:[/B] - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = [URL]http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF[/URL]
IE:[B]64bit:[/B] - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = [URL]http://dts.search.ask.com/sr?src=ieb&gct=ds&appid=1236&systemid=406&v=a12627-246&apn_uid=0501322051324167&apn_dtid=BND406&o=APN10645&apn_ptnrs=AG6&q={searchTerms[/URL]}
IE:[B]64bit:[/B] - HKLM\..\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}: "URL" = [URL]http://en.wikipedia.org/wiki/Special:Search?search={searchTerms[/URL]}
IE:[B]64bit:[/B] - HKLM\..\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}: "URL" = [URL]http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Desktops[/URL]
O4:[B]64bit:[/B] - HKLM..\Run: [pcreg] C:\Program Files\pcmax\service.exe File not found
O20:[B]64bit:[/B] - AppInit_DLLs: (C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll) -  File not found
O27:[B]64bit:[/B] - HKLM IFEO\browsemngr.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\browsermngr.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\bundlesweetimsetup.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\delta babylon.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\delta tb.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\delta2.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\deltainstaller.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\deltasetup.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\deltatb.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\deltatb_2501-c733154b.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\iminentsetup.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\rjatydimofu.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\sweetimsetup.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27:[B]64bit:[/B] - HKLM IFEO\tbdelta.exetoolbar783881609.exe: Debugger - C:\Windows\SysNative\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\browsemngr.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\browsermngr.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\bundlesweetimsetup.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\delta babylon.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\delta tb.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\delta2.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\deltainstaller.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\deltasetup.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\deltatb.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\deltatb_2501-c733154b.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\iminentsetup.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\rjatydimofu.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\sweetimsetup.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
O27 - HKLM IFEO\tbdelta.exetoolbar783881609.exe: Debugger - C:\Windows\SysWow64\tasklist.exe (Microsoft Corporation)
[2014/05/30 18:23:04 | 000,000,000 | ---D | C] -- C:\Users\Owner\AppData\Local\SearchProtect
:Commands
[PURITY]
[EMPTYTEMP] 
[EMPTYFLASH]

[REBOOT]
    • Now click the http://img3.imageshack.us/img3/407/otlrunfix.png button.
    • If the fix needed a reboot please do it.
    • Click the OK button (upon reboot).
    • When OTL is finished, Notepad will open. Close Notepad.
    • A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
    • Attach this log to your next message. (See: How to attach)
    Make sure you tell me how things are working now!
     
    chaslang, Jun 1, 2014
    #13
  14. sjg

    sjg Private E-2

    Hi, ran the OTL Custom Scan/Fix. Log is attached.

    1000 Thank Yous, Stephanie
     

    Attached Files:

    sjg, Jun 2, 2014
    #14
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.


    Now you can complete those final instructions I previously gave you. ;)
     
    chaslang, Jun 2, 2014
    #15
  16. sjg

    sjg Private E-2

    Hi, I performed the final steps, turned windows defender back on and hopefully the PC and browser will be adware and virus free. And now my friend is more apt to follow the maintenance tasks I have suggested to her.

    Thank you so much for your help. We will make a little donation to MajorGeeks as a show of thanks to you and for this great forum.

    all my best,

    Stephanie
     
    sjg, Jun 3, 2014
    #16
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome and thanks for the donation.
     
    chaslang, Jun 4, 2014
    #17

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