contracted a trojan/tojans

Hi all.
I got an email from "Best Buy' [supposedly], today. It said I had won a $500 gift card. All I had to do, [if I was really stupid], was download and print out the zipped file attachment. Well, I was really stupid. I go on Best Buy all the time, and figured I may have clicked on some contest entry. So the poor fool downloaded and opened the thing. Didn't do the zip, don't know how, just clicked open and it opened. My trusty anti-malware program right away told me it had detected and quarantined two malicious trojans. I went to quarantine and deleted them. I ran a full scan, which detected 4 trojans. I deleted, ran a quick scan, which found two more, deleted them, ran another, it detected two more, deleted. Updated my anti-malware, and am now running a full scan. I have a good program I paid for. I know you will refer me to your proceedure to remove malware, but I honestly do not understand how to work that. I am not at all computer literate, wasn't raised with them, so on.I know you used to have a service where you cleaned, fixed problems for payment using trained people. I am looking for that, cannot find it. I trust this site for such things. So are you still doing that? If it isn't too expensive I'd like to ask you to get rid of any malware on my machine. As well as the trojan thing, I think my machine, which is old, may be being used as a slave- I see on the net that people take over a machine and use it to send things, and one doesn't know. So am hoping your service could check for that too.
Thank you for your time and attention to this matter.
alterintel

 

Hi Chasling.
I remember seeing on the homepage, not in the forum; to the right a thing saying you could get professional help for your computer for a reasonable price. That is what I am looking for. It wasn't in the forum. I am just in the forum to try to find this service since it was offered by MG.

Frankly, I want someone trained to check out my computer for any malware or other problems, fix whatever they can, so on. If I remember correctly, it didn't cost that much. I am willing to pay if it isn't out of my ballpark.
Alterintel

 

Hi Chasling.
I have not been able to log in since yesterday. I have had to go thru the whole 'forget your password' proceedure even though I didn't. Finally had to email one of the owners, I think he is, to get in. I was careful, felt I didn't make an error, but tried over and over and the thing kept telling me I had the wrong password/name. I'd like to change the password I have now but am afraid it will happen again. Really do not like the current password.

Well, I booted in safe mode yesterday pm [once I figured out how], and ran an anti-malware scan, as you had advised. It detected and removed one of the trojans, which was in the registry. Then in regular mode I ran ccleaner, and it removed something from the registry calling itself a 'gift card', which was how the trojan got in, so I assumed from that that at least one of the trojans had been legitimately removed. Then, as you advised, Ran another full scan in regular mode and it found a trojan. It was: Trojan.SelfDel HKEY_CURRENT_USER\SOFTWARE\Microsoft Value:Service H

Have no idea what the above means but thought it might be useful to share.
I had my anti-malware program delete it. Then ran a complete scan in regular mode which came up clean, yesterday. Ran another one today,and a couple of quick scans; all clean, so hopefully my computer is clean.
What do you think? And thanks for your help.

 

No, it wasn't 'reimage'. It was something MG was running for a fee.