Search Conduit help please

Discussion in 'Malware Help (A Specialist Will Reply)' started by MackenZ, Jul 8, 2014.

  1. MackenZ

    MackenZ Private E-2

    Hi; my computer got wet a couple of weeks ago so we sent it in and they totally replaced the hard drive with a new one. So my husband was installing things for me like chrome & photo shop & the usual, and before he even installs a virus scanner or firewall he decides to install some kind of music player/download software that turns out to give me mad pop ups and all kinds of problems within minutes.

    So I came right back here and did run & read me and so far it looks good. Can someone take a look at my logs and tell me what I should do next please? Let me know if you need anything else.

    Thanks so much, I appreciate the help!
     

    Attached Files:

    MackenZ, Jul 8, 2014
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Viewpoint Media Player <<< Uninstall this junk.

    Delete these folders:
    C:\ProgramData\Viewpoint
    C:\Program Files (x86)\Viewpoint


    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now explain how things are running. If you still have pop ups you need to tell me which browser(s) they occur in.
     
    Kestrel13!, Jul 8, 2014
    #2
  3. MackenZ

    MackenZ Private E-2

    thank you so much, Kestrel. I really appreciate your help.

    Actions completed, log attached.
     

    Attached Files:

    • JRT.txt
      File size:
      1.2 KB
      Views:
      1
    MackenZ, Jul 8, 2014
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No problem. :) Let me know how things are running.
     
    Kestrel13!, Jul 9, 2014
    #4
  5. MackenZ

    MackenZ Private E-2

    Hello~

    Things seem to be good now. I haven't had any problems since I did all the initial scans. I'm a writer and I have been working and doing a lot of research for the last couple of days and I haven't noticed anything strange.

    Thanks again for your help with this~
    Mac
     
    MackenZ, Jul 9, 2014
    #5
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
    Kestrel13!, Jul 10, 2014
    #6
  7. MackenZ

    MackenZ Private E-2

    Excellent, I'm on it.

    And thanks again, you and all the Major Geeks are so kind to help out the less fortunate 'technologically challenged' folks like myself.

    ~Mackenzie
     
    MackenZ, Jul 10, 2014
    #7
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're most welcome. Safe surfing! :)
     
    Kestrel13!, Jul 11, 2014
    #8

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