High CPU usage issue

Discussion in 'Malware Help (A Specialist Will Reply)' started by michealjohndiamond, Jul 11, 2014.

  1. michealjohndiamond

    michealjohndiamond Private E-2

    HP Laptop
    Intel Core i5 CPU M540@2.53Ghz
    4.00 GB RAM
    64-bit operation system
    Windows 7 Home Premium

    Recent days started to notice the laptop is so slow and the CPU usage always spiking to 90% and and Memory occuipes 3.00 GB just after reboot and opened any of the applications.

    Can you please help to check on the attached logs. Also after Malware scanning, i have saved txt file in desktop and couldn't find that file :(
    several time tried to do the History and try to get the logs, but Malware is crashing and closing automatically.
    Do I need to rerun again? during the first run, after the scan I have "Quarantine All" items.
     

    Attached Files:

    michealjohndiamond, Jul 11, 2014
    #1
  2. michealjohndiamond

    michealjohndiamond Private E-2

    Hi,
    I have reset the UAC to the default and rebooted. But now when I am trying to access "C\Document and Settings" getting "Access Denied" message.
    Also unable to access "C:\User\Sam\Local Settings".
    Please help.
     
    michealjohndiamond, Jul 11, 2014
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
     
    TimW, Jul 11, 2014
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This is normal! You are not supposed to be able to access these with Win 7. This is not Win XP anymore. ;)
     
    chaslang, Jul 11, 2014
    #4
  5. michealjohndiamond

    michealjohndiamond Private E-2

    Thanks a lot for your assistance/time TimW and chaslang.

    I have followed your clean up procedure..
    Let me get the assistance from software forum...
     
    michealjohndiamond, Jul 12, 2014
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome. Safe surfing. ;)
     
    TimW, Jul 12, 2014
    #6

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