laptop help, logs attached

Discussion in 'Malware Help (A Specialist Will Reply)' started by rpole, Jan 2, 2015.

  1. rpole

    rpole Private E-2

    Good morning. Happy New Year....

    This is my daughters (she's 15) laptop so I made her do the read and run me and told her I would post and attach the logs for her if she did everything. the major issue is slowness, especially when trying to access the internet which becomes a problem with school work now. I don't know if it is malware related and I apologize if it is not but I would like to be sure. I hope she did everything correctly. she said she didn't have any issues running any of the steps.

    I'm not sure what happened, she said she accidentally closed out before getting the malware bytes log but said there were not threats found. I went into it and a new scan ran this morning so I'm attaching that.

    Thanks a ton..

    Rob
     

    Attached Files:

    rpole, Jan 2, 2015
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance. When you post, answer these questions:

    * Is boot up slow?
    * Is shutdown slow?
    * Is browsing/surfing slow?
    * Is downloading slow?
    * Is running any application?
    * Is it also slow in safe boot mode?
    * Also are any process showing in Task Manager to be using a lot of CPU time?
    * Anything else slow?


    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
    TimW, Jan 2, 2015
    #2
  3. rpole

    rpole Private E-2

    Thanks Tim for taking the time to look at the logs! She's gone for the weekend so I'll have her finish the final steps as soon as possible when she gets back. then I'll try to get the answers to those questions from her (hopefully something other than, yea, I don't know, maybe :confused ) and post on the other forum.

    Thanks again,

    Rob (and Alyssa)
     
    rpole, Jan 2, 2015
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome. Good luck. ;)
     
    TimW, Jan 2, 2015
    #4
  5. rpole

    rpole Private E-2

    Hi Tim. One last quick question. under her C drive there are 3 folders listed that look goofy/suspicious with the 'name' of the folder being the long string of letters/numbers. If I click on them it tells me I don't have permission to access the folders. Are these anything to be concerned about? I tried print screening and saving to a word doc but couldn't attach cuz it was too big. I'll just post the folder 'names' here..

    3e89665b53fffdd160c7fbfcf79a2e

    257016b81982fc2ef55b33a10125

    a6fd640be6f8ae695f8e6e197964a7

    Thanks again,

    Rob
     
    rpole, Jan 5, 2015
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I don't know what they are, but they are from 2103. I wouldn't worry about them.
     
    TimW, Jan 5, 2015
    #6
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    2013 :-D:-D:-D

    These kinds of folders are commonly due to failed/incomplete Windows Updates. You can look in the folders and see various signs of Windows related files.
     
    chaslang, Jan 5, 2015
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    They are back from the future. :-D
     
    TimW, Jan 5, 2015
    #8

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