Mama's Malware Removal

Discussion in 'Malware Help (A Specialist Will Reply)' started by MamaLoca, Feb 11, 2015.

  1. MamaLoca

    MamaLoca Private E-2

    Hello All,

    Thanks in advance for your help.

    I am cleaning a friend's computer and am at the first stage. The file name is slightly different than what is in the directions but here is RKReport text file

    Nila
    AKA MamaLoca
     

    Attached Files:

  2. MamaLoca

    MamaLoca Private E-2

    Malwarebytes Log
     

    Attached Files:

  3. MamaLoca

    MamaLoca Private E-2

    TDSSKiller Log

    No threats detected
     

    Attached Files:

  4. MamaLoca

    MamaLoca Private E-2

    HitManPro log
     

    Attached Files:

  5. MamaLoca

    MamaLoca Private E-2

    MGlogs file
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please rerun MBAM and have it fix everything it found.

    Now rerun RogueKIller and put a check mark with these items:
    Code:
    ¤¤¤ Registry : 12 ¤¤¤
    [PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670} -> Found
    [PUP] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BackupStack (C:\Program Files\MyPC Backup\BackupStack.exe) -> Found
    [PUP] HKEY_LOCAL_MACHINE\System\ControlSet001\Services\BackupStack (C:\Program Files\MyPC Backup\BackupStack.exe) -> Found
    Now rerun Hitman and have it fix the items listed under:
    Potential Unwanted Programs

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now use windows explorer to find and delete:
    C:\Program Files\MyPC Backup\MyPC Backup.exe

    Reboot and rescan with both RogueKiller and Hitman and attach the new logs.

    Be sure to tell me how things are running and what issues you are having.
     
  7. MamaLoca

    MamaLoca Private E-2

    MBAM said No malicious items found
    RogueKiller only showed
    [PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670} -> Found

    Reran Hitman

    Ran the fixME.reg script and was successful

    Could not find C:\Program Files\MyPC Backup\MyPC Backup.exe

    Rebooted and reran RogueKiller and Hitman

    Can't really say if things are better, but things seem to be working well

    Nila
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    MBAM was full of PUP's. Did you remove them?

    You still have three items in Hitman that need removing under Potentially Unwanted Programs ( Ask ).

    If you are not having issues, I will give you the final cleanup.
     
    Last edited: Feb 11, 2015
  9. MamaLoca

    MamaLoca Private E-2

    I reran MBAM and Hitman and they found no threats

    Do you want the logs?

    Everything seems to be working OK.

    Nila
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If no threats were found than you are ready to go.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     
  11. MamaLoca

    MamaLoca Private E-2

    Thank you so much for your help. I will remind my friend about malware and installing junk on the computer.

    Nila
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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