Possible Malware or Keylogging

Discussion in 'Malware Help (A Specialist Will Reply)' started by sapiotro, Jun 25, 2015.

  1. sapiotro

    sapiotro Private E-2

    Hi,

    My mom recently fell for a scam and allowed someone to take over her computer. She wasn't having any specific problems, but I followed the malware removal post and attached the logs here. I'm just trying to help her figure out if they put anything on her computer.

    Thanks so much for any and all help!
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, sapiotro

    Your Malwarebytes' log shows you took no action on its' detections. Re-run MBAM to correct that and attach the updated log, please.

    Re-run Hitman Pro and fix all detections.
    HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.
    After reboot and when you are back in Windows, run another scan with HitmanPro and then attach the latest HitmanPro log.

    Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts. *Re-enable them before physically reconnecting to your ISP.

    Using "Programs & Features" uninstall: (If you do not find it or it will not uninstall, just keep going.)
    Java 7 Update 45
    Java 7 Update 60

    Now please download Junkware Removal Tool to your desktop.
    • Make sure to shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Next download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Look over the log especially under Files/Folders for any program you want to save.
    • If there's a program you may want to save, just uncheck it from AdwCleaner.
    • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
    • If you're ready to clean it all up.....click the Clean button.
    • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    • Attach that logfile to your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which are created when running the tool.

    Now install the current version of Sun Java from:
    Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. You do not want to add the stuff junk that most people consider malware to your PC. Also just in case Oracle changes the Java installation in the future to possible install other junk, uncheck all but just installing Java.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select "Run As Administrator").

    Then attach the below logs:
    • the updated MBAM log
    • the JRT.TXT log
    • C:\MGlogs.zip
    • AdwCleaner[R#/S#].txt
    Make sure you tell me how things are working now!
     
  3. sapiotro

    sapiotro Private E-2

     

    Attached Files:

  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.

    Your latest MGlogs.zip attachment is identical to the first folder and contains 3 sets of identical logs dated minutes apart.

    Please delete all MGlogs.zip folders NOW and re-boot. Then follow my last instructions exactly, running Getlogs.bat as the last step.
     
  5. sapiotro

    sapiotro Private E-2

    I believe I did everything, the logs are attached.
     

    Attached Files:

  6. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Your logs are clean, however you shouldn't use MSconfig to control startups. Refer to this guide:

    Dealing with Startup Processes

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Go to the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7/8, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work through the below link:
    Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif
     
  7. sapiotro

    sapiotro Private E-2

    Thank you so much for all of your help!
     
  8. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome!
     

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