Post READ & RUN ME FIRST

Discussion in 'Malware Help (A Specialist Will Reply)' started by Jay T, Aug 21, 2015.

  1. Jay T

    Jay T Private E-2

    Very slow PC that happened all of a sudden.

    Followed all the steps.

    RogueKiller crashes halfway through. I tried it twice.

    Attached are the logs from the others
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please run Hitman Pro again and activate the free 30 trial license then allow it to cleanup all the Malware remnants and Potential Unwanted Programs that it detects. Then immediately reboot your PC. After reboot, run a new scan with Hitman Pro and attach the new log.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the new Hitman Prolog
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. Jay T

    Jay T Private E-2

    Thanks chaslang for the reply.

    Overall it does seem to be running smoother. However, when I run anything with flash, on any browser, it runs super slow. Never had a problem till recently and haven't done or added anything.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    It does not appear to be due to any malware as everything is clean now. Perhaps there is some issue related to add-ons in your browser. You may have to ask about this in the Software Forum, but you could first try checking the add-ons in your browser and disabling them to see if it changes anything. In which browser do you have problems with flash? Chrome I assume is your primary? I know that you said "any browser" but did you really check with only one browser running at any given time? Also try disabling Bitdefender Antivirus and see what happens.
     

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