Can't get rid os uk.ask.com in Chrome

Discussion in 'Software' started by dmb06851, Sep 16, 2015.

  1. dmb06851

    dmb06851 Specialist

    I frequently use AdwCleaner 5.0.0.7. Almost every time I do, uk.ask.com appears in C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Web Data

    Is there a way to put a stop to this?
     
    dmb06851, Sep 16, 2015
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Check in add/remove that you do not have a reference to ASK toolbar or suchlike as that is likely your issue.
     
    DavidGP, Sep 19, 2015
    #2
  3. dmb06851

    dmb06851 Specialist

    Have they been playing with it again? I don't see any add/remove facility.
     
    dmb06851, Sep 19, 2015
    #3
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    If you in windows go to Control Panel\Programs\Programs and Features and see if ASK is listed then right click or click and uninstall.
     
    DavidGP, Sep 19, 2015
    #4
  5. dmb06851

    dmb06851 Specialist

    Nowhere to be seen.
     
    dmb06851, Sep 19, 2015
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
    TimW, Sep 19, 2015
    #6
  7. dmb06851

    dmb06851 Specialist

    Thank you TimW.
     

    Attached Files:

    dmb06851, Sep 19, 2015
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download AdwCleaner by Xplode and save to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
     
    TimW, Sep 19, 2015
    #8
  9. dmb06851

    dmb06851 Specialist

    I ran the program - which was newer than the one I already had by one digit.

    It showed two results this time. In addition to the Ask item there was another. After rebooting and having read the log file, I closed it prior to logging on here.

    The log file was not on the desktop :confused

    I ran the program again, and this time copied the log file before closing it.

    After closing it, it wasn't on the desktop either. Very strange.
     

    Attached Files:

    dmb06851, Sep 19, 2015
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Sep 19, 2015
    #10
  11. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    It would have been, if you had saved & ran AdwCleaner.exe directly from your desktop as instructed...not from a subfolder.
     
    dr.moriarty, Sep 19, 2015
    #11
  12. dmb06851

    dmb06851 Specialist

    I ran AdwCleaner again yesterday evening. It encountered two things.

    In Folders C:\Users\Administrator\AppData\Roaming\productdata

    In Chrome C:\Users\Administrator\AppData\UserData\Default\Web Data Content uk.ask.com

    Having reset Chrome as suggested, I need to wait until I've used it more before checking again.
     
    dmb06851, Sep 20, 2015
    #12

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