Trojen.gen.2 , Is It A Real Issue?please Help

As you are online right now, let me know exactly what your anti virus is detecting please. I need a file and file path for the 'threat'

 

You're welcome. I cannot see the file names properly even when zooming in. May I have an enlarged screenshot please?

 

I am not familiar with Symantec, can you try this?

• Open up your antivirus
• Select the Quarantine tab
• On the General tab under "When New Definitions Arrive" set it to "Do Nothing"
• Empty the quarantine folder.

Take a look at this thread:
https://support.symantec.com/en_US/article.TECH102953.html


Now, after reviewing your logs, let's do this:


Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections

• [PUP] (X86) HKEY_LOCAL_MACHINE\Software\Webexp Enhanced -> Found
• [PUP] (X64) HKEY_USERS\S-1-5-21-1473592053-2824796042-3629142336-1000\Software\V9 -> Found
• [PUP] (X86) HKEY_USERS\S-1-5-21-1473592053-2824796042-3629142336-1000\Software\V9 -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

Same for this entry on the files tab:

• [PUP][Folder] C:\Program Files (x86)\Br Media Player -> Found

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Re run Hitman Pro, activate/enable the free trial and allow it to remove all that it finds.
Once done, rescan with Hitman (just a scan) and upload new log.
Same for RogueKiller.
MGTools did not run to completion, please run it again ensuring that you have protection software disabled, that you are indeed running as admin, and that UAC is turned off.
Upload the log from it as well as the other requested logs.

 

Before I review the logs, tell me, is Symantec still quarantining these 'threats'?

 

OK, that's good. Just a case of waiting to see now whether they pop up again. Just post back here if it starts again. But as you can gather, this is a software issue really and non malware related.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!