Laptop Won't Boot

Discussion in 'Hardware' started by keyser319, Oct 25, 2016.

  1. keyser319

    keyser319 Private E-2

    Hello Everyone,

    I have an HP pavilion dv7-3164cl. It was running windows 7 and now it is running windows 10. It automatically updated itself. Now all of a sudden it won't boot. I don't see the boot menu. The system turns on, the fan runs but it never boots. I can't get the caps lock to turn on or off. Does this mean the motherboard is bad? Or could it be something else?

    Thanks,

    Keyser
     
    keyser319, Oct 25, 2016
    #1
  2. JonahWales

    JonahWales Master Sergeant

    its probaly because windows is evil

    try a roll back to a few days before this happened
     
    JonahWales, Oct 25, 2016
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Going to be difficult since it won't boot.
     
    TimW, Oct 25, 2016
    #3
    the mekanic likes this.
  4. keyser319

    keyser319 Private E-2

    Hello All. I have tried power cycling it a bunch of times and it did boot into windows. Should I uninstall windows 10 while I am here. Could this potentially be causing the problem? I didn't know if anyone had seen windows 10 prevent a computer from going into its boot sequence.
     
    keyser319, Oct 25, 2016
    #4
  5. mdonah

    mdonah Major Geek Extraordinaire

    You could roll back to Windows 7. I don't think Win 10 itself would prohibit booting. I do know that during an update from previous versions of Windows or a major version change of Win 10, the computer will restart 3 times.

    More than likely, your HP isn't compatible with Win 10 and from what I've read HP isn't anxious to make those "incompatible" computers compatible. They'd rather you bought a new machine.
     
    mdonah, Oct 25, 2016
    #5
  6. the mekanic

    the mekanic Major Mekanical Geek

    the mekanic, Oct 25, 2016
    #6
  7. keyser319

    keyser319 Private E-2

    I don't get the HP BIOS splash screen. It lights up but that is it. Twice now about multiple power cycles I have got it to boot up and into windows.
     
    keyser319, Oct 26, 2016
    #7
  8. keyser319

    keyser319 Private E-2

    I tried a different power supply on a system that is working and that did not make any difference. Am I left with it must be the MOBO or processor? Any way to tell which one it probably is? In a laptop can you replace just the processor?
     
    keyser319, Oct 28, 2016
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You could try doing some repairs:

    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the + Repairs tab.
    • Then click the + Open Repairs button down on the bottom right.
    • This will automatically begin a registry backup, so wait for it to complete and when it finishes, you will see a list of many possible different repairs and they are all selected by default. At the bottom of this form there is a not so obvious Unselect All Repairs check box which is to the right of a check box with a green check mark in it. Please click the Unselect All Repairs box. The green check mark box is to Select All Repairs. The ony way you see what these boxes are is when your mouse hovers over them.
    • Now select the following repair options ( the numbers at the begin are the current repair numbers but this is subject to change.)
      • 01 - Reset Registry Permissions
      • 02 - Reset File Permissions
      • 03 - Reset Service Permissions
      • 04 - Register System Files
      • 05 - Repair WMI
      • 06 - Repair Windows Firewall
      • 10 - Remove Policies Set By Infections
      • 13 - Network
      • 14 - Repair Proxy Settings
      • 15 - Repair Windows Updates
      • 21 - Repair MSI (Windows Installer)
      • 23 - Repair File Associations (12 )
      • 26 - Restore Important Windows Services
      • 27 - Set Windows Services To Default Startup
    • Now on the right side under the When Repairs Complete title, check the box for Restart/Shutdown System and then make sure the Restart System radio button is enabled not the Shutdown System button.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start Repairs button at the lower right.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished. If it does not then reboot it yourself.

    Try running it twice.
     
    TimW, Oct 28, 2016
    #9
  10. the mekanic

    the mekanic Major Mekanical Geek

    It's tough to diagnose something like this without having the machine. I have diagnostic tools, but they require the machine being present. Everest has been discontinued, but you could try AIDA64.

    http://www.lavalys.com/everest-discontinued/
     
    the mekanic, Oct 29, 2016
    #10
  11. Bugballou

    Bugballou MajorGeek

    Why one would jump out of a perfectly good airplane is beyond me, probably for the adrenaline rush I guess. Been getting a desktop someone in the house keeps trying to install 10 on, it rolls back fine but then has problems networking. First clean up the mess, then get network up again. Try a Linux live CD and see if it will boot from that. You may need to get into the BIOS to get the machine to boot from the optical drive. This will also help you in that you can try to mount the system drive, if it won't that could indicate trouble with the hard drive. Windows 10 likes to work the hard drive, an all in one needed a new hard drive after gong through the windows 10 rolling updates for the past year. Windows Last indeed.
     
    Bugballou, Oct 30, 2016
    #11
  12. Anon-469e6fb48c

    Anon-469e6fb48c Anonymized

    That Hp Laptop was built for windows 7.

    I bet there will be very few or all most nothing of drivers for windows 10.This may be the cause of the problem.Just revert back to windows 7 you are better off with it.Windows 10 is evil.
     
    Anon-469e6fb48c, Oct 30, 2016
    #12
  13. mdonah

    mdonah Major Geek Extraordinaire

    Windows 10, in and of itself, is not evil. What Microsoft is doing with/to it (and their other versions of Windows recently) is. They've gone to a Windows 10 style of "Cumulative" updates for all of them (you've seen "Reliability" Updates? - I've seen them in Win 7 and 8.1). Soon, we won't be able to "Check for updates but let me decide whether to download and install them" for any supported version of Windows like we can't in Win 10.
     
    mdonah, Oct 30, 2016
    #13
  14. the mekanic

    the mekanic Major Mekanical Geek

    Windows 10 is not "evil", nor is it like the Millennium Edition which did eat hard drives. Perhaps it is simply your hardware which is to blame. Perhaps the hard drive was already on it's way out. How many hours were on it? What was the start/stop count?

    I have been using Windows 10 since it's inception and any early bugs on my machines are long gone via user input and telemetry. That includes a ThinkPad which didn't like 10 at first, but Lenovo finally caught up with it.

    It's easy to blame Microsoft, but how about we blame HP for this one?
     
    the mekanic, Oct 30, 2016
    #14

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